Robert Lalli | Page 2

Service department and my advisor were very transparent with the proposed repairs and took the time to go over all options and costs. All service repairs were completed perfectly and my car is driving grea with the proposed repairs and took the time to go over all options and costs. All service repairs were completed perfectly and my car is driving great! More

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Efficient and detailed car inspection. Makes efforts to communicate with the customer on a timely basis. Polite and accommodating. Makes efforts to communicate with the customer on a timely basis. Polite and accommodating. More

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Absolutely delightful stuff and knowledgeable technicians. Never wait and always pleasant atmosphere. Highly recommend to have service done there. technicians. Never wait and always pleasant atmosphere. Highly recommend to have service done there. More

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Helpful staff, clean and comfortable waiting area. Service took slightly longer than estimated. Friendly service at the cafe. Would prefer more complimentary refreshments while waiting, not just water Service took slightly longer than estimated. Friendly service at the cafe. Would prefer more complimentary refreshments while waiting, not just water or coffee. More

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The Mercedes staff member who was in charge of me kindly explained everything about the car, and while it was being repaired, they texted me every day to give me updates. The repair work was also done very explained everything about the car, and while it was being repaired, they texted me every day to give me updates. The repair work was also done very well. More

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The advisor guided me through the process very carefully and my car maintenance was performed. and my car maintenance was performed. More

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Theresa sets the example in everything she does. I adore her for all the right reasons. I adore her for all the right reasons. More

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Was very impressed with the entire team My experience was really good I’m definitely coming back was really good I’m definitely coming back More

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I honestly don’t know where to begin I purchased my car from a Lithia owned store, and since my car has the lithia platnium coverage I can only fix it at a lithia owned store. My tow truck got to the deale from a Lithia owned store, and since my car has the lithia platnium coverage I can only fix it at a lithia owned store. My tow truck got to the dealership supposedly I didn’t have an appt so the service manager denied the car and we proved we have an appt then all of a sudden they take in smart cars and the service manager tells me to go f my self to another dealership in Manhattan when it can’t get fixed unless it’s a lithia owned store I have called corporate many times tried to reach the general manager many times honestly worst customer service ever. The service manager was a complete a hole to the tow truck driver to me worst experience ever I have never been treated like this in my life and honestly now I know why people hate dealing with dealerships they are a bunch of heartless people. Like I am just trying to get my fathers car fixed nothing more nothing less. He needs to get around to work it’s not like I am asking for so much I have paid for the full warranty for a reason. To make sure I don’t have to deal with the headaches!!!!!!! SERVICE MANAGER IS AVAILABLE VERY DISRESPECTFUL HUMAN BEING More

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Purchased a 2021 Sprinter 2500 and the factory has sent out 3 recalls on this vehicle. All related to software upgrade. Since this vehicle was purchased as a work van, I politely asked Mercedes-Benz of Par out 3 recalls on this vehicle. All related to software upgrade. Since this vehicle was purchased as a work van, I politely asked Mercedes-Benz of Paramus service department for a loaner vehicle of any kind so that I can get to work while the recall issue is being resolved. The service department said they will call me back. After 3 weeks of not hearing from anyone I decided to call them and had to reiterate the whole process again. After a long hold, the service manager came on the phone said that they will not provide a loaner because it is a Mercedes-Benz Sprinter van. I asked why and they said they just don't. Without further explanation from them, I was reluctant to have the van fixed. I'm currently driving a van with faulty software issues that is of no cause by me. I WILL NEVER EVER PURCHASE ANY VEHICLE FROM MERCEDES-BENZ OF PARAMUS. THEY DON'T KNOW HOW TO TREAT CUSTOMER. VERY MEAN AND DISHONEST. ALL IN FOR THE MONEY AND NO CUSTOMER SATISFACTION. WORSE DEALER EVER. WOULD YOU GO THERE? I KNOW I WOULD NOT. STEVEN. More

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