Robert Lonsbury
Robert Lonsbury at City Automall Ford
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Robert Lonsbury | Page 2

Ford Service Advisor

City Automall Ford

3040 E Business 30
Columbia City, IN 46725

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4.9
145 Reviews
4.9

145 Reviews

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145 Reviews of Robert Lonsbury

April 04, 2024

Dealership Rating
Employee Rating

I’ve been to the dealership for a couple reasons for the last couple months and you should list the reason for the visit so people know what service you are asking about. Me personally have had great servic More

by ROXY2769527
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 06, 2024

City Automall Ford responded

We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 30, 2024

Dealership Rating
Employee Rating

Rob was able to move my appointment day/time to an earlier day/time. His courtesy and professionalism was outstanding. More

by mpmret
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 02, 2024

City Automall Ford responded

We're happy to hear you had such a positive experience with our team! We hope to see you soon!

March 26, 2024

Dealership Rating
Employee Rating

Tyler was great to work with as always. He is always friendly and professional. City Ford has continued to meet my service needs. More

by 22STX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chad Morris, Tyler Armbruster

Mar 28, 2024

City Automall Ford responded

We're happy to hear you had such a positive experience with our team! We hope to be of service to you again in the future. Best wishes, City Chevrolet

March 15, 2024

Dealership Rating
Employee Rating

Rob worked with us to fix my vehicle when the initial repair didn’t take care of the entire problem. He was always very friendly and knowledgeable and very helpful. More

by Ashley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 16, 2024

City Automall Ford responded

Ashley, thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 08, 2024

Dealership Rating
Employee Rating

Robert was great, I appreciate that he took the time to explain the service work being done (recall). And the newly installed diagnostic equipment was quite impressive, he explained how it works and the ad More

by benannettemelvin
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

March 05, 2024

Dealership Rating
Employee Rating

Excellent service department - they keep the schedule they tell you. The do an excellent job. More

by Jon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tyler Armbruster

Mar 08, 2024

City Automall Ford responded

Jon, we are very happy to have provided you with such a positive experience! We hope to see you soon!

March 05, 2024

Dealership Rating
Employee Rating

From the first call to the last call that it was done everything was spot on. From diagnosis to complication. Would recommend every time! More

by tkshively05@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 08, 2024

City Automall Ford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!

March 02, 2024

Dealership Rating
Employee Rating

My visit for service was as I would expect it to be at an Auto Dealership representing the Ford branding as well as Chevrolet; Professional, courteous, and timely. More

by bctroutman93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 08, 2024

City Automall Ford responded

We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 29, 2024

Dealership Rating
Employee Rating

Allie was very responsive and kind. I would recommend her as well as City Ford! More

by Theresa Baysinger
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kasey Shirey, Alejandra Brito , Ty Preston

Mar 05, 2024

City Automall Ford responded

Theresa, thanks for highlighting some of our staff who helped make this such a great experience! Thanks again for the recommendation, and have an amazing day!

February 28, 2024

Dealership Rating
Employee Rating

Rob in service is always to notch! ! Their detailing department is great!! highly recommend their department. More

by DESIMMONS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 03, 2024

City Automall Ford responded

We're happy you found our staff to be so supportive during your experience here at City Chevrolet. Thanks for the recommendation, and have an amazing day!

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