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Robert Muir
Refer Me
92 Reviews
92 Reviews of Robert Muir
January 27, 2017
Great service, great people I feel lucky to be a Toyota owner every time I get it serviced or parts replaced. This time I was there to have new speakers installed and I had the b I feel lucky to be a Toyota owner every time I get it serviced or parts replaced. This time I was there to have new speakers installed and I had the best of people working on my vehicle. From the great and kind employees I talked to on the phone to the nice woman outside of the service center who did some of my paperwork and lastly to inside the shop, it was all wonderful! I've had great luck at any Toyota dealership and service at any location in MT but while I live in Billings, this Toyota and its employees will be the people I trust the most. Thank you for all of your hard work! More
by hqhanson
Other Employees Tagged: Michael Cleveland , Anthony Gaffke, Chris Wheeler
Helpful 
January 02, 2017
Alski44 review The service department at Lithia Toyota went out of their way to help me.I had just bought a new Tacoma and somehow my center cap came off one of my w The service department at Lithia Toyota went out of their way to help me.I had just bought a new Tacoma and somehow my center cap came off one of my wheels, they got me a new one at no charge. Me and my family have bought 7 Toyota's from this dealership and everything has been great. Thanks More
by Alski53
Other Employees Tagged: Patrick O'Neill , Brittany pierce
December 08, 2016
4Runner fix Robert the service rep was friendly and had my vehicle fixed immediately! Robert is always prompt, friendly and explains the service. Staff in waiting Robert the service rep was friendly and had my vehicle fixed immediately! Robert is always prompt, friendly and explains the service. Staff in waiting area are always friendly. More
by Outdoor Views
December 03, 2016
Excellent service I have all my work done here. I have always been completely satisfied with the service performed as well as the friendliness and professionalism of th I have all my work done here. I have always been completely satisfied with the service performed as well as the friendliness and professionalism of the people I have dealt with. More
by Jean E
August 23, 2015
Emergency Repairs Two days into a cross-country road-trip in our 97 4-Runner, we experienced a mechanical issue as we were leaving Billings. We turned around and locat Two days into a cross-country road-trip in our 97 4-Runner, we experienced a mechanical issue as we were leaving Billings. We turned around and located Lithia Toyota. The on-board computer indicated a misfire in Cylinder 4, but when they got it into the shop the problem (naturally) disappeared. The service manager, Robert, made a call as to his best guess on what was causing the problem, and suggested replacing the fuel injector. They had us back on the road in 3 hours and we were able to complete our trip without any further problems. Many thanks to Robert and his team for diagnosing the problem and fixing it quickly so we could complete our trip on schedule! More
by Pete
August 07, 2015
Excellent Customer Service I putted in without an appointment asking if the front end of my 2000 Toyota pickup could be inspected to see if I should make an appointment to fix i I putted in without an appointment asking if the front end of my 2000 Toyota pickup could be inspected to see if I should make an appointment to fix it. Robert found a technician who took it for a test drive and determined the truck was shaking etc because there were pieces of gravel stuck in the nooks and crannies of the front end and in the front tires. They cleaned out all the gravel, test drove the truck again, and then returned it to me after washing it! Robert then handed me the keys. I asked what I owed them because they had a technician on it for around an hour and he said "no charge"! I was astounded. I had driven in without an appointment, had my truck looked at right away by a technician, fixed and washed, and there was no charge!! Robert even kept me informed through the whole process. It doesn't get any better than that. More
by msemon
July 05, 2015
Purchasing 2nd vehicle/Smooth transaction! Met with Max Erickson to look at a pre-owned Highlander. He showed us 2 different models. He made the buying experience very easy and enjoyable. Rob Met with Max Erickson to look at a pre-owned Highlander. He showed us 2 different models. He made the buying experience very easy and enjoyable. Robert Muir in service was helpful as usual. It is usually a dread when going to the dealership to buy a car, but not this time. This was by far the easiest and smooth buying experience. We would recommend working with these gentlemen and all the staff at Lithia Toyota in Billings in the future. Thank you!! More
by Grammy
Other Employees Tagged: Patrick O'Neill , Max Erickson, Phil in Finance
June 09, 2015
Great Dealership! We went in just to look and found the perfect vehicle, a Toyota Sequoia Platinum! We live in Wyoming so we got to drive it home that night and absolu We went in just to look and found the perfect vehicle, a Toyota Sequoia Platinum! We live in Wyoming so we got to drive it home that night and absolutely loved it! The employees were very easy to deal with also. We had a great experience:-) More
by kelli41
Other Employees Tagged: Michael Cleveland , Max Erickson, Jim Harmon and our finance person, I don't remember her name. (Dark shoulder length hair)
March 27, 2015
Expensive Repair Shortly After Sale While Max and Andrew were both helpful, a "hot" smell present at the time of sale turned out to be a $1,400 cam seal repair. The dealer claimed to ha While Max and Andrew were both helpful, a "hot" smell present at the time of sale turned out to be a $1,400 cam seal repair. The dealer claimed to have gone over the car, but the service records of both this dealer and the previous one did not reflect this. The $1,400 added to the price of the car made it a poor deal. I would not recommend this dealership. That being said, I contacted the dealership, and, after a delay, Keith Deschane, the general manager, ultimately offered to pay for half the cost of the repair, which I accepted. He was straightforward and professional. More
by Michelle1000
Other Employees Tagged: Keith Deschane , Max Erickson, Andrew Hellyer
March 19, 2015
Service Good & quick service! Robert is excellent in dealing with customers and deserves kudos! He not only called attention to the specific needs, but in m Good & quick service! Robert is excellent in dealing with customers and deserves kudos! He not only called attention to the specific needs, but in my case, showed me the filter's condition and that it needed replacement as well as routine service work. Work was done on my Toyota Sienna. More
by chavig
