Robert Muir | Page 10

Emergency Repairs Two days into a cross-country road-trip in our 97 4-Runner, we experienced a mechanical issue as we were leaving Billings. We turned around and locat Two days into a cross-country road-trip in our 97 4-Runner, we experienced a mechanical issue as we were leaving Billings. We turned around and located Lithia Toyota. The on-board computer indicated a misfire in Cylinder 4, but when they got it into the shop the problem (naturally) disappeared. The service manager, Robert, made a call as to his best guess on what was causing the problem, and suggested replacing the fuel injector. They had us back on the road in 3 hours and we were able to complete our trip without any further problems. Many thanks to Robert and his team for diagnosing the problem and fixing it quickly so we could complete our trip on schedule! More

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Excellent Customer Service I putted in without an appointment asking if the front end of my 2000 Toyota pickup could be inspected to see if I should make an appointment to fix i I putted in without an appointment asking if the front end of my 2000 Toyota pickup could be inspected to see if I should make an appointment to fix it. Robert found a technician who took it for a test drive and determined the truck was shaking etc because there were pieces of gravel stuck in the nooks and crannies of the front end and in the front tires. They cleaned out all the gravel, test drove the truck again, and then returned it to me after washing it! Robert then handed me the keys. I asked what I owed them because they had a technician on it for around an hour and he said "no charge"! I was astounded. I had driven in without an appointment, had my truck looked at right away by a technician, fixed and washed, and there was no charge!! Robert even kept me informed through the whole process. It doesn't get any better than that. More

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Purchasing 2nd vehicle/Smooth transaction! Met with Max Erickson to look at a pre-owned Highlander. He showed us 2 different models. He made the buying experience very easy and enjoyable. Rob Met with Max Erickson to look at a pre-owned Highlander. He showed us 2 different models. He made the buying experience very easy and enjoyable. Robert Muir in service was helpful as usual. It is usually a dread when going to the dealership to buy a car, but not this time. This was by far the easiest and smooth buying experience. We would recommend working with these gentlemen and all the staff at Lithia Toyota in Billings in the future. Thank you!! More

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Great Dealership! We went in just to look and found the perfect vehicle, a Toyota Sequoia Platinum! We live in Wyoming so we got to drive it home that night and absolu We went in just to look and found the perfect vehicle, a Toyota Sequoia Platinum! We live in Wyoming so we got to drive it home that night and absolutely loved it! The employees were very easy to deal with also. We had a great experience:-) More

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Expensive Repair Shortly After Sale While Max and Andrew were both helpful, a "hot" smell present at the time of sale turned out to be a $1,400 cam seal repair. The dealer claimed to ha While Max and Andrew were both helpful, a "hot" smell present at the time of sale turned out to be a $1,400 cam seal repair. The dealer claimed to have gone over the car, but the service records of both this dealer and the previous one did not reflect this. The $1,400 added to the price of the car made it a poor deal. I would not recommend this dealership. That being said, I contacted the dealership, and, after a delay, Keith Deschane, the general manager, ultimately offered to pay for half the cost of the repair, which I accepted. He was straightforward and professional. More

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Service Good & quick service! Robert is excellent in dealing with customers and deserves kudos! He not only called attention to the specific needs, but in m Good & quick service! Robert is excellent in dealing with customers and deserves kudos! He not only called attention to the specific needs, but in my case, showed me the filter's condition and that it needed replacement as well as routine service work. Work was done on my Toyota Sienna. More

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Purchase of used Toyota I have an older Toyota Camry with many miles on it that I have had serviced at Lithia Toyota-Billings for a number of years. I always find Robert in I have an older Toyota Camry with many miles on it that I have had serviced at Lithia Toyota-Billings for a number of years. I always find Robert in the Service Department and he personally took care of everything with honesty and integrity. I really trust his opinion and feel he would not just try to "Sell" me something I didn't need. Recently I purchased a used vehicle from Lithia Toyota and Max Erickson was awesome to work with. He didn't deliver a high pressure sales pitch, but worked with me for many months helping me get the right vehicle when I was ready to upgrade. He is so likable and was willing to be patient and make sure I was comfortable and happy with my purchase. More

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Toyota #1 I only buy from Toyota - I love the employees and LOVE my Toyota's - Best customer service and fast service dept . Thank You Toyota ~ See you soon for I only buy from Toyota - I love the employees and LOVE my Toyota's - Best customer service and fast service dept . Thank You Toyota ~ See you soon for our next new truck More

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