Robert Munoz | Page 61

Robert is always a wonderful service. Easy to get service, transportation and feel covered. Would always go back as long as price is as reasonable. service, transportation and feel covered. Would always go back as long as price is as reasonable. More

by elevy4224 Verified Customer Verified Customer

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Robert is always helpful when I need my car serviced. Everything went smoothly, as always. It was going to take longer than I expected so he generously rented a car for me and made it as seamless as poss Everything went smoothly, as always. It was going to take longer than I expected so he generously rented a car for me and made it as seamless as possible. More

by Alex8274 Verified Customer Verified Customer

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Robert was extremely helpful and accommodating with this recall order. He got it done in an hour and a half as promised, even washed my car. I will be back for maintenance. recall order. He got it done in an hour and a half as promised, even washed my car. I will be back for maintenance. More

by STUDIO11706 Verified Customer Verified Customer

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Always professional. Robert always handles my service in the best way possible. He’s a credit to SM Volvo, and when I think of great people at SM Volvo, Robert comes to mind first. I could not be more ple the best way possible. He’s a credit to SM Volvo, and when I think of great people at SM Volvo, Robert comes to mind first. I could not be more pleased and satisfied. Thank you More

by B3.9288 Verified Customer Verified Customer

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When I purchased the car a couple of months ago, the mileage on the CARFAX report was off by more than 10,000 miles. I was told it was a data entry mistake, would be fixed, and that I would be furnished mileage on the CARFAX report was off by more than 10,000 miles. I was told it was a data entry mistake, would be fixed, and that I would be furnished with an accurate report. I was also promised a hard copy of the service records. I have asked for the service records more than three times, and have been given the runaround, even though Lambert, the manager of the dealership, personally told me he would take care of it more than two weeks ago. Follow up calls to him have not been returned. The CARFAX report has not been fixed as of yesterday. Now I'm wondering: why am I not being given the records that were promised to me? Why the runaround? Was this car in an accident that was not reported? How am I supposed to maintain the car if I don't know when it was last serviced? When was the last oil change? This is highly unprofessional customer service, and doesn't make me want to recommend or return to the dealership. It makes me want to take it up with the corporate office so that I can resolve these issues, since the dealership doesn't appear willing to do so, and cannot even provide the courtesy of a return call. More

by RON@VITALHEMP.COM Verified Customer Verified Customer

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Robert made everything very easy. The service team made sure everything that was needed for my regular maintenance and any special notices were taken care. They were very prompt and efficient with the serv sure everything that was needed for my regular maintenance and any special notices were taken care. They were very prompt and efficient with the service. More

by MIKEKOPPLIN Verified Customer Verified Customer

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Very Prompt and efficient. Pick me up which was very very helpful in this pandemic time. I have confidence in the work they do I have confidence in the work they do I have confidence in the work they do yes helpful in this pandemic time. I have confidence in the work they do I have confidence in the work they do I have confidence in the work they do yes yes yes yes yes yes yes More

by BOBDRAPER53 Verified Customer Verified Customer

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It was a Great customer experience. You made it easy during covid times. Great work on my car and helpful and done fast. thank you. during covid times. Great work on my car and helpful and done fast. thank you. More

by Francism Verified Customer Verified Customer

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Great service done by nice and welcoming people. I appreciated the reminder for the yearly appointment, appreciated the text when the car is ready, and time management to make sure I can get the car b appreciated the reminder for the yearly appointment, appreciated the text when the car is ready, and time management to make sure I can get the car back in time to pick up my kid. Those details matter. Thanks again. More

by ERICJANNON Verified Customer Verified Customer

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Robert was great! Delivered my car right on time, clean and ready to go! Good communication and super courteous! Appreciated the courtesy check of brakes and tires too! and ready to go! Good communication and super courteous! Appreciated the courtesy check of brakes and tires too! More

by Anon Verified Customer Verified Customer

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