Robert Munoz | Page 61

Robert and his team provide excellent service. The car serviced started on time and finished early. All of my concerns were addressed. Thank you for letting me work in the showroom. serviced started on time and finished early. All of my concerns were addressed. Thank you for letting me work in the showroom. More

by proffitt2 Verified Customer Verified Customer

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Robert and his team were exceptional. They made sure my car was serviced quickly since I was waiting. I was able to work in the clean and comfortable dealership waiting room. They returned the car clean a car was serviced quickly since I was waiting. I was able to work in the clean and comfortable dealership waiting room. They returned the car clean and ready to go. I appreciate their professionalism and care. More

by cmtaylo Verified Customer Verified Customer

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The team in Santa Monica always provide great service and I wouldn't think of going anywhere else to get my Volvo serviced as I know I can count on Klaus and Robert to take good care of me. I wouldn't think of going anywhere else to get my Volvo serviced as I know I can count on Klaus and Robert to take good care of me. More

by Woodki Verified Customer Verified Customer

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This was my first visit to the Volvo Service Dept and Robert and the rest of the team were amazing! So nice and easy to work with. The initial check in as well as text updates on progress were great! Rea Robert and the rest of the team were amazing! So nice and easy to work with. The initial check in as well as text updates on progress were great! Really appreciated how smooth and easy everything was! More

by PAVERY Verified Customer Verified Customer

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Thank you Robert. It is always a pleasure to have you be the face of and force behind Volvo service for repairing and keeping our two Volvos healthy. the face of and force behind Volvo service for repairing and keeping our two Volvos healthy. More

by Rangerbob Verified Customer Verified Customer

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Robert is always a wonderful service. Easy to get service, transportation and feel covered. Would always go back as long as price is as reasonable. service, transportation and feel covered. Would always go back as long as price is as reasonable. More

by elevy4224 Verified Customer Verified Customer

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Robert is always helpful when I need my car serviced. Everything went smoothly, as always. It was going to take longer than I expected so he generously rented a car for me and made it as seamless as poss Everything went smoothly, as always. It was going to take longer than I expected so he generously rented a car for me and made it as seamless as possible. More

by Alex8274 Verified Customer Verified Customer

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Robert was extremely helpful and accommodating with this recall order. He got it done in an hour and a half as promised, even washed my car. I will be back for maintenance. recall order. He got it done in an hour and a half as promised, even washed my car. I will be back for maintenance. More

by STUDIO11706 Verified Customer Verified Customer

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Always professional. Robert always handles my service in the best way possible. He’s a credit to SM Volvo, and when I think of great people at SM Volvo, Robert comes to mind first. I could not be more ple the best way possible. He’s a credit to SM Volvo, and when I think of great people at SM Volvo, Robert comes to mind first. I could not be more pleased and satisfied. Thank you More

by B3.9288 Verified Customer Verified Customer

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When I purchased the car a couple of months ago, the mileage on the CARFAX report was off by more than 10,000 miles. I was told it was a data entry mistake, would be fixed, and that I would be furnished mileage on the CARFAX report was off by more than 10,000 miles. I was told it was a data entry mistake, would be fixed, and that I would be furnished with an accurate report. I was also promised a hard copy of the service records. I have asked for the service records more than three times, and have been given the runaround, even though Lambert, the manager of the dealership, personally told me he would take care of it more than two weeks ago. Follow up calls to him have not been returned. The CARFAX report has not been fixed as of yesterday. Now I'm wondering: why am I not being given the records that were promised to me? Why the runaround? Was this car in an accident that was not reported? How am I supposed to maintain the car if I don't know when it was last serviced? When was the last oil change? This is highly unprofessional customer service, and doesn't make me want to recommend or return to the dealership. It makes me want to take it up with the corporate office so that I can resolve these issues, since the dealership doesn't appear willing to do so, and cannot even provide the courtesy of a return call. More

by RON@VITALHEMP.COM Verified Customer Verified Customer

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