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Robert Parnell
13 Reviews
Dealership Experience
31 yrs, 3 mos
13 Reviews of Robert Parnell
February 24, 2023
After going to Westside Lexus, going to any other automobile dealership is like going to prison. Ross LeFevre automobile dealership is like going to prison. Ross LeFevre More
by ross25
Verified CustomerOther Employees Tagged: Michael Lorch, Andrew Nagler, Hans Schackmann, Jeffery Byers
Helpful 
April 15, 2020
I have worked with Westside Lexus since 2001 when I purchased my first Lexus brand. They have always taken great care of me during the process. This is my 10 car and each time I receive exception servi purchased my first Lexus brand. They have always taken great care of me during the process. This is my 10 car and each time I receive exception service with sales and credit department and delivery. I only use the dealership for my maintenance and I would highly recommend the tire program. I had two tires replaced due to hitting materials in a road construction area. After all these years I still see the same employees with smiles and greetings. That says something about a company when they have maintained employees for two decades and it shows their loyalty to the company and the brand More
by AMY.R.BUCK9511
Other Employees Tagged: Dale McMullen, Charles Perkins, Chris Nemoto, Christian Davidson , Travis Buck, Jeff Margolis, Andrew Tran
October 02, 2019
An excellent experience Everything from the receptionist ‘s greeting to all of the staff that I interacted with was exceptional. This was the best car buying experience tha Everything from the receptionist ‘s greeting to all of the staff that I interacted with was exceptional. This was the best car buying experience that I have ever had. Every detail was well prepared and the entire experience was great. More
by GEORGERIZZO
Other Employees Tagged: Jeffery Byers, Christian Davidson, Charli Byers
September 10, 2019
Good customer service Mary Margaret McGowan and Robert Parnell are both a perfect example of customer service and problem solving. I buy every Lexus through the many years Mary Margaret McGowan and Robert Parnell are both a perfect example of customer service and problem solving. I buy every Lexus through the many years from Mary Margaret. She works had to meet my price and to have me complexly happy. More
by MMMGOLF
Other Employees Tagged: Ronnie Brush, Andrew Nagler, Jacob Hershman, Merrell Middleton, Mary Margaret McGowan , Bob Juge, Will Zamora
May 30, 2019
Wow.. Excellent Maintenance Service! WOW!! That sums up the friendly Westside Lexus Service Team. I recently had both our IS-250 and GX-460 serviced for scheduled maintenance in the new s WOW!! That sums up the friendly Westside Lexus Service Team. I recently had both our IS-250 and GX-460 serviced for scheduled maintenance in the new spacious Service Center. As usual I was very impressed with the practical repairs that were recommended. The service inspection report outlined issues needing immediate attention, and suggested less critical items as optional (i.e. to be monitored during future visits). I also opted to have Lexus Detailing done along with door dents removed.. The vehicle looked "like new" when it was completed. Thoroughly satisfied customer! More
by Carlton
Other Employees Tagged: Jacob Hershman
May 07, 2019
Lexus LC 500 Great people to work with. Everything I expected and more. I am close to other dealer but always go to westside because they treat me like i am the on Great people to work with. Everything I expected and more. I am close to other dealer but always go to westside because they treat me like i am the only customer. They make me feel VIP More
by BRIJ
Other Employees Tagged: Mary Margaret McGowan
February 21, 2019
Great deals!! Everyone was supper helpful!!! Price was perfect, did and got everything I could ask for! Worked with me on price of car, scheduled all my appointment Everyone was supper helpful!!! Price was perfect, did and got everything I could ask for! Worked with me on price of car, scheduled all my appointments for maintenance and gave me a great view of my future experience here. I love it! More
by ANDROWF
Other Employees Tagged: Michael Lorch, Ross Zuerner, Paul Rockett, Tracy Harbes, Jeremy Reardon, Hans Schackmann, Wilber Escobar , Josh Guerra, Frank Mata
August 21, 2018
Outstanding pre owned purchase Best purchase experience ever. Kyle and Bob and everyone made this am awesome experience. What a class act group of folks. Felt like family. Highly re Best purchase experience ever. Kyle and Bob and everyone made this am awesome experience. What a class act group of folks. Felt like family. Highly recommend Westside Lexus for sales or service. They have been one of the best places in Texas for a long time. More
by barrykoch60
Other Employees Tagged: Ty Stanberry, Ronnie Brush, Ross Zuerner, Tracy Harbes, Mary Margaret McGowan , Kevin Jacobson, Kyle Pender, James Vu
November 28, 2017
Waiting for dashboard replacement for more than 3 years I have been waiting for Westside Lexus to replace my 2008 Lexus RX 350 dashboard since 2015 and every time they said to just wait. I'm a Realtor and l I have been waiting for Westside Lexus to replace my 2008 Lexus RX 350 dashboard since 2015 and every time they said to just wait. I'm a Realtor and lots of my clients drive with me and it is so embarrassing for me when my client notice all the dashboard cracks and melting parts ...... Shame on you Lexus and Shame on you Westside Lexus. More
by Sameh Tadros
Other Employees Tagged: Bret Aldridge, Dale McMullen, Michael Lorch, Ross Zuerner, Tracy Harbes, Charles Perkins, Chris Nemoto, Andrew Nagler, Jacob Hershman, Fred Hernandez, Laura Brown, Scott Bissonett, Jocelyn Bui, Jeremy Reardon, Hans Schackmann , Lana Collier, Erin Frampton, Alex Garza, Josh Guerra, Dave Haas, David Harvey, Andrew Tran, Michelle Zimmermann
October 29, 2016
Great customer service. Every issue I have is always addressed; every question answered. trust is the key! I have used Westside Lexus for every maintenance event on my 2009 L Every issue I have is always addressed; every question answered. trust is the key! I have used Westside Lexus for every maintenance event on my 2009 Lexus 350RX. The car is so well maintained. More
by Lexus Lover
Other Employees Tagged: Dave Haas
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