Dana Silva

Took my vehicle in for a 60,000 mile service and an air suspension error (this was scheduled). Took almost 9 days to get my car back, but was promised the parts would be in and the vehicle would be repaire suspension error (this was scheduled). Took almost 9 days to get my car back, but was promised the parts would be in and the vehicle would be repaired in a 4 days. I was then called 4 days after ben said the car would be repaired and ready for pick up. They somehow find parts to replace, although they weren’t known to have issue. Ben is a liar and doesn’t list all concerns on work orders. Dana, the service manager never seems to be available nor do I ever see him at work, Nor does he choose to be involved with service issues. No loaner car offered. Shuttle driver is nice, Knows my address by memory because I was sold a lemon and ben won't fix all of the problems in one visit. Claiming that he can’t reproduce the issues, but somehow, after having an accident because of the faulty vehicle, he says when the car is repaired he will fix the safety issues? Why is it I need to have an accident (putting my family and the general Publix safety at risk) before issues can be addressed when I’ve been complaining about these issues for three years (starting at 7000 miles)? Communication between service tech and customers is lacking in the worst way. More

by je.levitt0 Verified Customer Verified Customer

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I have received great service. Even when things don’t always work out Dana and Bob try to mitigate the imposition. Even when things don’t always work out Dana and Bob try to mitigate the imposition. More

by Larry powers Verified Customer Verified Customer

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Good serviceibought my grand Cherokee there in 2017 and it still runs great one payment thanks it still runs great one payment thanks More

by curtispwoodard Verified Customer Verified Customer

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The service department has always been very helpful. Everyone is always friendly and always happy to help with anything. They will take good care of their customers, I recommend them to anyone! Everyone is always friendly and always happy to help with anything. They will take good care of their customers, I recommend them to anyone! More

by Camobebe Verified Customer Verified Customer

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The staff was courteous, professional, and respectful. Tony kept me updated on the progress with my car. Tony kept me updated on the progress with my car. More

by DeniseA Verified Customer Verified Customer

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Fantastic Ben is the best that always take care of u and I recommend. Them to anyone I recommend. Them to anyone More

by david@vanbeekassociates.com Verified Customer Verified Customer

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They did a great job and gave me a good price on the install of the running boards install of the running boards More

by SPOULTON50 Verified Customer Verified Customer

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Great shop great people great work done right the first time. My favorite shop in town time. My favorite shop in town More

by larryscool Verified Customer Verified Customer

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Always great service from the guys here. Bob took good care of my car, in and out in the time promised. Cannot ask for more. Bob took good care of my car, in and out in the time promised. Cannot ask for more. More

by alzibob Verified Customer Verified Customer

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I just love Lithia Jeep in Reno. I bought my car knew there and I have been taken care of ever since. Not only was Bob Pierce just super but so was Tony Siebert and Dana the servic I bought my car knew there and I have been taken care of ever since. Not only was Bob Pierce just super but so was Tony Siebert and Dana the service manager. They help me understand my car that I just love. They're always very busy because there's not a lot of great service choices in northern Nevada for jeeps. Hence always being busy. But when I'm there. They help me understand they show me what they do and I'm greatly appreciative of that even his busy is they. Are they take time for me! Awesome awesome awesome? More

by SKIPTAHOE Verified Customer Verified Customer

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