Robert Pearlmutter | Page 12

GO TO ANOTHER SERVICE DEPARTMENT!What can I say that GO TO ANOTHER SERVICE DEPARTMENT! What can I say that hasn't been echoed in the multiple previous one star reviews. On 8/20, I brought my 2017 Jeep GO TO ANOTHER SERVICE DEPARTMENT! What can I say that hasn't been echoed in the multiple previous one star reviews. On 8/20, I brought my 2017 Jeep Grand Cherokee in for bubbling in the paint on the hood which was covered under warrantee. I also need a 60,000 mile service, an oil change, had a loose emergency brake and a sound in the Rear wheel when I turned. They called me, informed me that I needed rear brakes and rotors, which I agreed to (but am questioning now...) All was good.... until I picked up my car on Saturday. 8/28: First I had to run to the closest gas station because my vehicle was on fumes (and I left it with 100 miles to empty). I got home and tried the emergency brake.... and it wasn't fixed. I called "Susan" the service writer, who apologized and asked me to bring it back. I did and she confirmed it was on the invoice as a complaint from the owner, guaranteed a call back and would make sure the manager was aware of the issue. No call back Monday. I called Monday afternoon and left a message, and got no response. Tuesday, 8/31, I received a call from Susan stating she called and left me a message on someone else's number... thankfully, they called back stating that she had a wrong number. She said I needed a new emergency brake cable, and that it was covered under my warrantee with a $100 deductible. I asked why it wasn't addressed when I brought it in the week before and she said she didn't know. I asked what the manager was doing about it, if after spending over $1400 the week before and she said he couldn't do anything. Wednesday, no communication, Thursday no communication. I called Thursday at 12:30pm left messages and got no response from the Service writer Susan or service manager Robert. I called back at 3pm and Susan said it might be ready this afternoon, but she wasn't sure... I asked why she didn't let me know what was happening as they have now had my car 13 days.... no reasoning. I am in awe of the lack of customer service and caring. This place has changed dramatically since the new owner in 2018. Prior to that the service department was impeccable. It is a shame. Finally received a call 8:30am on Tuesday September 7. My car was ready for pickup. They offered two free services for my inconvenience. I asked why I never heard from the manager, she said Robert was very busy. I’ll take my two free services and will go elsewhere next time. You should do the same. Update #2: I picked up my car on 9/9. I paid $108 for my new E-brake. The emergency brake worked great. My steering wheel, seat location, lumbar cushion were all altered. After I adjusted the seat, steering wheel and radio, I was driving home I noticed a rattle in my rear end. I almost lost my mind. I literally started crying. The noise is at low speeds but definitely not a sound I heard prior to dropping the car off nearly 3 weeks ago! I called the manager Robert at 6:04pm and left a message and received a call back minutes later. He asked me to return the vehicle and he will have Anthony, a different service writer call me tomorrow with an explanation. As I appreciate the prompt call back I can’t see through the unimaginable frustration with this process. The incompetence of this department is deplorable. The mechanics obviously do not care about what they do. No one is accountable for their actions. I will take my two free oil changes and then head for the hills. Will no longer be getting any vehicle that I own at this dealership. Update #3 After dropping by car off now 3 weeks into this debacle. I called the service writes Anthony and thr manager Robert on Friday 9/10 and received no call back. I finally received a call back on Monday 9/13. Anthony said he called and left a message for me Saturday. I have no call or message. He said that there was an issue with the boot. I said was it left loose? No answer. I asked to speak to a manager. Spoke with the head mechanic. He said he was going by the notes and that there needed to be an adjustment in the left E-brake. I asked if it was a boot or e-brake issue, he said it was the brake. Just, not sure what happened. I asked him to admit that his mechanics failed to completely fix the car. He was not willing to do that. I asked if the car was test driven after the initial E-brake he wasn’t sure. He was not helpful. They do not care about your safety, and are genuinely not willing to admit to their mistakes. Do not go to this dealership. More

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It is the worst dealer ship in the whole world they are bunch of thieves they are not honest and I don’t recommend this dealer to nobody do not go there for nothing not even for service buying cars not eve bunch of thieves they are not honest and I don’t recommend this dealer to nobody do not go there for nothing not even for service buying cars not even to say hello they are a bunch of crooks I have very bad experience with them especially with Service the service director he is the worst service director on the planet More

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Working with Larry was a lovely experience. I was looking for a rare Jeep, and he worked hard to find it! He kept me updated through the process, and I appreciate his hard work. He is kind and helpful, and I for a rare Jeep, and he worked hard to find it! He kept me updated through the process, and I appreciate his hard work. He is kind and helpful, and I am grateful to have worked with him. The financial component of buying a car always makes me nervous, and the finance department walked me through the all the numbers and answered all my questions. I would definitely recommend this dealership, and I would confidently recommend working with Larry! More

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Great service and nice people. Was treated with respect through the entire process and got exactly what I wanted. Best car buying experience I have ever had. Would recommend t Was treated with respect through the entire process and got exactly what I wanted. Best car buying experience I have ever had. Would recommend this dealership to anyone looking for a car. More

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