Robert Quintero | Page 2

Terrible service left for a day and didn’t get service promised done. Won’t be back promised done. Won’t be back More

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Brought F150 truck in Saturday morning for oil change at 7:30 am. Was told it would be 2 1/2 hours. Came back in 2 1/2 hours and was told it would be another 2 hours. I told service tech to bring my truc at 7:30 am. Was told it would be 2 1/2 hours. Came back in 2 1/2 hours and was told it would be another 2 hours. I told service tech to bring my truck around. I'm leaving. It's an oil change, not an all day affair. Do what you say you're going to do. I went down to Les Schwab for my oil change. I will do my future services at Ford dealer in Riverside, not with Hemborg who has no respect for my time More

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Great service. Checked everything out . Washed the truck and made my wife feel very comfortable Kristin was great and was awesome. Checked everything out . Washed the truck and made my wife feel very comfortable Kristin was great and was awesome. More

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Service department was very helpful. Take my recall and change oil and air filter, cabin filter. Take my recall and change oil and air filter, cabin filter. More

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I had a long running issue with a control module. Robert (service mgr) was great. He stayed on the problem until it was resolved. (this was over a number of service calls over the issue. Robert pull Robert (service mgr) was great. He stayed on the problem until it was resolved. (this was over a number of service calls over the issue. Robert pulled in various departments to try and resolve my issue. Luis (service) was friendly and kept me informed on my truck . every step of the way. I knew the team at Hemborg Ford cared about the outcome of my truck & the problem I was having. More

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I received my new custom ordered 2022 F250 last week and within a day the TCM failed. Being a new truck, the part was on back order for a few weeks and only a couple dealers in the US even had the part, bu within a day the TCM failed. Being a new truck, the part was on back order for a few weeks and only a couple dealers in the US even had the part, but were holding on tonthem. Believe me, i called and researched everywhere as well. Robert Quintero and Luis worked their magic and were able to source then part in several days! I appreciate all the phone calls and leg work they had to-do to get me on the road. Great Job gentlemen. More

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I have purchased 3 cars from Hemborg Ford and always had a pleasant experience with the sale team and service department. This best dealership in Southern California number one. a pleasant experience with the sale team and service department. This best dealership in Southern California number one. More

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Service center is very poorly managed, no communications at all. The service writers don’t call the customers or check up on the parts department. Very poor service! at all. The service writers don’t call the customers or check up on the parts department. Very poor service! More

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I have a recall that Hemborg Ford did not want to do, they did everything in their power to send me to Lake Elsinore Ford. they did everything in their power to send me to Lake Elsinore Ford. More

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I came in with my husbands truck ,Jose greeted me with a pleasant attitude. The truck was well taken care of thanks to great service pleasant attitude. The truck was well taken care of thanks to great service More

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