Robert Santiago | Page 6

Love my car Edric is so nice and personable! They helped me continue to look until I found the perfect car for me. I love my new car!! Edric is so nice and personable! They helped me continue to look until I found the perfect car for me. I love my new car!! More

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Service was excellent. The sale consultant,Wenn, was very helpful. Since, this is my first time to buy a car, Wenn explains to me in details of process. The sale consultant,Wenn, was very helpful. Since, this is my first time to buy a car, Wenn explains to me in details of process. More

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New car Great customer service, friendly. Very helpful, worked with the monthly payment . Nice clean dealership. Offered any help if needed in the future. I Great customer service, friendly. Very helpful, worked with the monthly payment . Nice clean dealership. Offered any help if needed in the future. I will definitely recommend this dealership More

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Fast and Easy, Lisa was great Lisa made sure we got the car we wanted and got to drive it home that night. She was a very pleasant person and I was happy we got her instead of some Lisa made sure we got the car we wanted and got to drive it home that night. She was a very pleasant person and I was happy we got her instead of someone else, she was great. More

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Unsatisfied customer of 2016 Toyota Sienna LE. I don’t have a problem with the dealership and the salesmen who helped us like Josh and Fiko. They are awesome and very helpful. The only thing that I I don’t have a problem with the dealership and the salesmen who helped us like Josh and Fiko. They are awesome and very helpful. The only thing that I’m not satisfied is the Toyota Sienna. 2016 LE It doesn’t make any sense that there’s no power lift gate. I mean the trunk door is opened manually. If only I know this before I signed the contract I would keep my 2014 Honda Odyssey which is more updated when it comes to camera, power doors and power lift gate. More

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Five Star Outstanding day purchasing a used car. Marilyn was my salesperson, Kyle and Tucker helped me in the service department, and Robert was my finance mana Outstanding day purchasing a used car. Marilyn was my salesperson, Kyle and Tucker helped me in the service department, and Robert was my finance manager. All 100% professional individuals, and the dealership had a great selection of used cars. I got a beautiful Lexus with low mileage at an amazing price. I highly recommend this dealership be first on your list of places to go for a used car. More

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Wow! Been years since I've been to a dealership. All I can say it "wow"! No, actually I can say way more 😉. It's been over 10 years since I last purchased a vehicle from a dealership; my last exp All I can say it "wow"! No, actually I can say way more 😉. It's been over 10 years since I last purchased a vehicle from a dealership; my last experience was in Orange Park with another pop-up dealersgip. Arlington Toyota won me over with their fair price, honest, helpful sales person, excellent customer service, and I felt truly valued. Christian Morgain helped me from the first inquiry I made online; then, when I arrived later that week he showed me everything that matched what I was looking for and then some! We checked out even the vehicles that had just shown up in the back. It was definitely different from that experience I had years ago with that other dealership. He is the true professional representative for this location. The sales and management team were very straightforward and worked in a hassle free manner that I really appreciated. I know that when I come later for service on my new vehicle it is going to be amazing! More

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Beautiful Tacoma 4x4 TRD Sport Salesman JPCruz was awesome! On the ball and knows his product! On the ball👍 The whole process went smoothly and I love my new truck! Salesman JPCruz was awesome! On the ball and knows his product! On the ball👍 The whole process went smoothly and I love my new truck! More

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Best dealer in sales and service!! Cherry Moore went above and beyond and was really nice in making an excellent car buying experience as I am very picky and particular in my cars!! Cherry Moore went above and beyond and was really nice in making an excellent car buying experience as I am very picky and particular in my cars!! More

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Did not send the Cancellation Form to my lender. Back in April 2016, I bought a certified pre-owned Toyota Prius from Alrington Toyota. I also bought gap, car care, and road hazard. The very next day Back in April 2016, I bought a certified pre-owned Toyota Prius from Alrington Toyota. I also bought gap, car care, and road hazard. The very next day, I went in and asked to cancel car care ($1299) and road hazard ($337). They were very nice and had me sign a cancellation form that they would send to my lender (Southeast Toyota Finance) to be taken care of by them. I call my lender and they assured me that Arlington Toyota should be sending them the cancellation form and that the refund would be applied at the end of my loan. Fast forward to December 2018 and I'm rear-ended and my Prius is totaled out. I go through the insurance process and when I contact my lender, they tell me that Arlington Toyota never sent them anything about a cancellation of those two services (car care for $1299 and road hazard for $337). So I contact Arlington Toyota (over the phone since I live 3 hours away from them), and they at first tell me that a manager will give me a call back. Nothing. Then I call again and they give me an email to send a copy of my cancellation form so they can take care of it. Nothing. Call again, they tell me again that a manager will be in contact with me. Nothing. These guys sold me a car and once they were done profiting from me, they were effectively done with me. They've screwed me over by not scanning/emailing/faxing this one-pager to the lender like they were supposed to do and now they don't to fix their mistake. I would NEVER recommend them to ANYBODY. They LIED to me saying that would send my cancellation form. They LIED again when they said they would call me back. Now they're avoiding me and the responsibility they have to send this for to my lender. THEY have to be the ones to send it. I doubt anybody in their right mind would be okay being out $1636 on something they effectively returned and thus never used. And all they have to do and say is : "Yes, Miss Serrano, we got your email with the form and we have sent it to your lender. Here is confirmation from our part that this has in fact been sent to Southeast Toyota Finance." More

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