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Robert Schulz
Robert Schulz at Toyota of Des Moines
Refer Me

Robert Schulz | Page 14

Express Service Advisor

Toyota of Des Moines

1650 SE 37th St.
Grimes, IA 50111

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4.6
141 Reviews
4.6

141 Reviews

Write a Review

141 Reviews of Robert Schulz

October 13, 2023

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Employee Rating

Prompt, pleasant. Nice area to wait. Interesting video but at the end there was supposed to be an option to have the car appraised. There was no button More

by dandjshannon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ian Davis, Justin Madison, Emily Wagner

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Oct 13, 2023

Toyota of Des Moines responded

Thank you for your feedback. We are so glad to hear that you found our service center to be prompt, pleasant, and with a nice waiting area. We are always looking for ways to improve our services, and we appreciate your feedback about the video appraisal button. In the meantime, if you would like to have your car appraised, you can always contact our team to assist you. Thank you again for the review!

October 12, 2023

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My experience at Toyota of Des Moines in Grimes was awesome, they got right to my car, and I was out of there within an hour after my oil change! More

by carla_vanzuuk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ian Davis, Justin Madison, Emily Wagner, Colton Powers

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Oct 13, 2023

Toyota of Des Moines responded

Thank you for the 5 stars! We know that your time is valuable, and we appreciate you choosing Toyota of Des Moines for your oil change needs. Thank you again for your business! We look forward to serving you again in the future.

October 11, 2023

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Toyota of Des Moines dealership do good services and take very good care customer every time More

by la0supastasoccer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ian Davis, Justin Madison, Emily Wagner, Colton Powers

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Oct 12, 2023

Toyota of Des Moines responded

Thank you so much for your kind words about Toyota of Des Moines! We're so glad to hear that you've had such positive experiences with our dealership. Visit us again soon!

October 07, 2023

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We changed our appointment to be my minivan instead of our rav 4 before our appointment but you kept me waiting insisting I didn't have an appointment. I ended up spending 2 hours there on a basic routin More

by arbitragedale
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Ian Davis, Justin Madison, Emily Wagner, Colton Powers

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Oct 09, 2023

Toyota of Des Moines responded

Thank you for taking the time to provide your feedback. We do our best to care for all of our customers in a timely manner and we are disappointed you feel we fell short of that. If you would like to discuss this further, please contact our General Manager, JP Phillips.

October 06, 2023

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It only took just over and hour! And I appreciated the video about my vehicle and the person helping me in the parts department More

by REBECCA.MATAYA
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Recommend Dealer
Yes
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Oct 09, 2023

Toyota of Des Moines responded

Thank you for the great feedback, Rebecca! We're very proud of our team and we love to hear shout-outs like this! We always aim to provide you with a five-star service experience at Toyota of Des Moines. Thank you for your business and we look forward to seeing you back again next time!

October 03, 2023

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Customer service seems to be slipping the bigger the Dealership has gotten…. Waiting time is getting longer and longer….I’m from out of town so the car washes aren’t working for me…. More

by CHOVICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ian Davis, Justin Madison, Emily Wagner, Colton Powers

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Oct 04, 2023

Toyota of Des Moines responded

Thank you for this wonderful review! Your loyalty is very much appreciated. Our service team at Toyota of Des Moines are thankful for customers like you! Come again soon!

September 30, 2023

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I have had great experience with Service dept. They get done quickly and everyone is very helpful. More

by Godfather0287
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Recommend Dealer
Yes
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Sep 30, 2023

Godfather0287 responded

It’s me

Oct 02, 2023

Toyota of Des Moines responded

Thank you for the great feedback! We're very proud of our team and we love to hear shout-outs like this! We always aim to provide you with a five-star service experience at Toyota of Des Moines. Thank you for your business and we look forward to seeing you back again next time!

September 24, 2023

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Clean, well run and staffed dealer. I bought my RAV4 here in 2007 and have been happy with the service in the ensuing years and almost 150,000 miles later. More

by rclark8891
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Workmanship
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Recommend Dealer
Yes
Helpful
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Sep 25, 2023

Toyota of Des Moines responded

A sincere thank you for your kind words and for us giving the opportunity to serve you. We are grateful for your loyalty to Toyota of Des Moines. All the staff will continue to work hard to provide great customer service for each visit.

September 24, 2023

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Great service. I won't take my vehicle anywhere else. Keep up the good work. More

by MAHANSON01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ian Davis, Justin Madison, Emily Wagner, Colton Powers

Helpful
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Sep 25, 2023

Toyota of Des Moines responded

Thank you for the perfect review! We very much appreciate the positive feedback from customers like you. We will continue to serve you with this high standard in the future! Come to see us again at Toyota of Des Moines!

August 13, 2022

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Employee Rating

Very efficient and friendly service. Can you please send me a video of the work? This is my email: samnbev@netins.net Thank you! More

by samnbev
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bill Ahrens , Cass Cupp

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Aug 15, 2022

Toyota of Des Moines responded

Thank you for the review and for your kind words about our dealership! We are glad to hear that we have been able to provide you great service when you bring your vehicle in. We appreciate you choosing Toyota of Des Moines and we hope to see you again soon.

Aug 15, 2022

Toyota of Des Moines responded

We are looking into what we can do about the video you requested!

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