Robert Scott | Page 42

The customer service is terrible I found a vehicle I was interested in on Cars.com. It was being sold by Gateway. I emailed them to have them contact me to answer a question for me. I found a vehicle I was interested in on Cars.com. It was being sold by Gateway. I emailed them to have them contact me to answer a question for me. I was impressed by the instant response i got and the early morning phone call I received by Savannah Malme. I asked her if the vehicle I was interested in had any rust on it and let her know I lived almost 2 hours away. With some hesitation, she said I dont think so. I had a feeling she was sitting at a desk and was looking at the same pictures I was. I should have followed my gut feelig but took her word for it. So she set me up for an appointment the following Saturday 8/26 at 2pm. She asked if I knew where I was going and I told her no and she said she would send me a map. That never happened. On the day of the appointment I realized there are several different locations. I emailed her that morning to find out which one I should go to but she must have not been working. So I ended up going to the wrong one in a city I didnt know. I was not pleased. So when i left that location, I told the lady at the desk to call the man I had an appointment with to tell him I was on my way since I was going to be late. I believe his name was Robert. When I got to the correct location, Robert wasnt availabe and I had to deal with someone else. His name was L.C. I told him what I was there to see and he pulled it around. The vehicle was full of rust. It took me all of 5 seconds to know I was not interested. The whole trip was one big waste of time and money for me. All this could have been avoided had Savannah actually done her job and taken the time to find out the information I asked for. 5 hours of my time, gas money, and alot of frustration traded for about 15 total minutes of several employees time and they got paid for it. Ridiculous! More

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Excellent experience! Robert was great to work with. He answered every question I had. I asked for a new set of tires for the truck I was looking at. He said, "yup, we will Robert was great to work with. He answered every question I had. I asked for a new set of tires for the truck I was looking at. He said, "yup, we will throw on a new set for you". Overall I had a great experience with everyone at Gateway. I will purchase my next vehicle here again! Thanks again Robert! More

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Vehicle purchase We knew what we wanted to look at when entering Gateway. We were shown the vehicle and given a chance to test drive it. We then met with Robert, who We knew what we wanted to look at when entering Gateway. We were shown the vehicle and given a chance to test drive it. We then met with Robert, who sat down with us and went over all the details. He was very pleasant and easy to work with on purchasing the new vehicle. He sat in the vehicle with us and explained all the features. He said if we had any questions further down the road to not hesitate contacting him. So far we are very pleased with our purchase! More

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Great Service I have purchased 5 vehicles from Gateway and working with Robert Scott on the last 2 purchases has been an awesome experience. He truly cares about hi I have purchased 5 vehicles from Gateway and working with Robert Scott on the last 2 purchases has been an awesome experience. He truly cares about his customers. More

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Great experience Gateway in Fargo has excellent, knowledgeable staff that makes buying a vehicle easy! Would definitely recommend to all my friends and family. Rober Gateway in Fargo has excellent, knowledgeable staff that makes buying a vehicle easy! Would definitely recommend to all my friends and family. Robert Scott is so easy to work with. More

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Great dealership Unbelievably happy with the experience I had at this dealership. Everyone was super friendly and kept me updated on where I was in the porocesss. Unbelievably happy with the experience I had at this dealership. Everyone was super friendly and kept me updated on where I was in the porocesss. More

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Easy to work with Scott was my salesman he treated me great and worked with me on what i was waiting and my buget i had to work with he was honest about the 2003 GMC Si Scott was my salesman he treated me great and worked with me on what i was waiting and my buget i had to work with he was honest about the 2003 GMC Sierra 1500 4WD i baught. If your looking for a good used car truck boat or jetski contact scott at gateway used motors More

by MITCHSA Verified Customer Verified Customer

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Exceptional Experience! From the first handshake of the evening to the last, the experience of working with Robert was exceptional! I felt comfortable and confident that Robe From the first handshake of the evening to the last, the experience of working with Robert was exceptional! I felt comfortable and confident that Robert was listening to my needs, and providing me with not only what I was requesting, but the best deal possible. I would most definitely recommend Robert and Gateway to anyone shopping for a new vehicle! More

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purchase of new vehicle We had excellent attention and service from the time we walked in the door and inquired about a specific vehicle. They made it possible for us to driv We had excellent attention and service from the time we walked in the door and inquired about a specific vehicle. They made it possible for us to drive away with that vehicle a few hours later. Robert Scott was an excellent person to deal with. I would highly recommend this dealership and sales person to everyone. Thank you for a great experience. We purchased a new 2017 Ford Expedition. More

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Hunters car We were looking for a new vehicle for my son, we found the perfect match for him and his needs. Robert and Ryan were a great help and I will be buyin We were looking for a new vehicle for my son, we found the perfect match for him and his needs. Robert and Ryan were a great help and I will be buying again from Gateway More

by rhc Verified Customer Verified Customer

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