Robert Simmons | Page 6

I came in for my routine car checkup and to have a test run on my brakes. Since my car is not stopping when I press my brake petal. They were supposed to check them out and tell me why my brake is not work run on my brakes. Since my car is not stopping when I press my brake petal. They were supposed to check them out and tell me why my brake is not working properly. I scheduled my appointment with Rob, for the oil change, tire rotation and brake issue. I was also waiting at the dealership for my ride. Halfway through the service Rob passed me off to another person named Eli, saying he had too many cars. He did not tell Eli the issue with my breaks. Therefore, I had to re explain the issue and Eli was still confused about it. I could see he didn't understand and wasn't sure why he just didn't go to Rob and ask him what the issue was because Rob knew exactly what the problem was regarding my brakes. I had already been to the dealership in May because of the brake issue. They did my routine stuff and replaced the brake booster on my car. They said this is the reason my car would not stop when I hit y brake. This did not fix the problem, and my car is still not stopping when I hit my break. My brake pedal is going all the way to the floor in my car. So now I will have to return to the dealership to have them look at it again because my brake is still not working correctly. I'm extremely disappointed in this service today!! More

by KV18 Verified Customer Verified Customer

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Robert Simmons exceeded all my expectations with his exceptional service. His expertise and dedication were evident from the very beginning. He listened attentively to my needs, provided insightful reco exceptional service. His expertise and dedication were evident from the very beginning. He listened attentively to my needs, provided insightful recommendations, and handled everything with the utmost professionalism. I truly appreciated his proactive communication and willingness to go the extra mile to ensure everything went smoothly. Robert’s commitment to delivering a great experience is impressive, and I would not hesitate to recommend him to anyone. It was a pleasure working with him! More

by JLEFRANC35 Verified Customer Verified Customer

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Always a great experience when I receive service from Bill Ray Nissan and the team. Bill Ray Nissan and the team. More

by WW Verified Customer Verified Customer

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Spent over $7000 over repairs and I’m still having issues with my vehicle. I am not happy at all try contacting several times nobody’s answering the phones so I guess I have to make a visit up there personal with my vehicle. I am not happy at all try contacting several times nobody’s answering the phones so I guess I have to make a visit up there personally. More

by lorenzobond007 Verified Customer Verified Customer

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They always treated me like family and always take care of my complaints, I would recommend them to anyone of my complaints, I would recommend them to anyone More

by DLDCUBS01 Verified Customer Verified Customer

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They always answer the phone. Their service is consistent. Their service personnel are very friendly and helpful. Their service is consistent. Their service personnel are very friendly and helpful. More

by SSMITH2279 Verified Customer Verified Customer

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Facilities are clean and organized, the workers are friendly and cordial. The waiting are is nice and comfortable. Unfortunately dosen't have any place to eat near by if you have to wait more than 2hrs friendly and cordial. The waiting are is nice and comfortable. Unfortunately dosen't have any place to eat near by if you have to wait more than 2hrs, snack and coffee is not enough for a long waiting time. More

by ARYALVJIM Verified Customer Verified Customer

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They did not put air in my tires and it was not personal at all. at all. More

by NYESHASIMMONS09 Verified Customer Verified Customer

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Robert is the absolute best in the service part! He always takes great care of me He always takes great care of me More

by KAYWATS04 Verified Customer Verified Customer

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Knowledgeable, friendly personnel. Prompt service . Dealership is very clean. Bought my car there new in 2012. Still love it. Prompt service . Dealership is very clean. Bought my car there new in 2012. Still love it. More

by SUZANNEBOUCK Verified Customer Verified Customer

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