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Robert Smith

Overview Reviews (147) Inventory (201)

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Robert Smith

Assistant Parts Manager

Southern Hyundai Newport News

12872 Jefferson Avenue
Newport News, VA 23608

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4.7

147 Reviews

Overview Reviews (147) Inventory (201)

4.7

147 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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147 Reviews of Robert Smith

June 16, 2026

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Employee Rating

Amazing service and great communication. The team really goes above and beyond to make the customer happy! The team really goes above and beyond to make the customer happy! More

by VBFLIGHTMEDIC

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Robert Bradford

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Jun 17, 2026 -

Southern Hyundai Newport News responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

June 14, 2026

Dealership Rating

Employee Rating

Good customer service and nice waiting area Robert was very informative and helpful and very pleasant very informative and helpful and very pleasant More

by MrsLotto

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Robert Smith

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Jun 17, 2026 -

Southern Hyundai Newport News responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

June 05, 2026

Dealership Rating

Employee Rating

Greeted almost immediately. Fast friendly service. Excellent waiting area. Dealership was very clean and updated. Fast friendly service. Excellent waiting area. Dealership was very clean and updated. More

by Hammero,PennyR

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Robert Smith

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Jun 10, 2026 -

Southern Hyundai Newport News responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

June 05, 2026

Dealership Rating

Employee Rating

My interactions with this service department, and actually all the employees I have met there, have always been positive. Everyone has been kind, courteous and attentive. I have full confidence in t actually all the employees I have met there, have always been positive. Everyone has been kind, courteous and attentive. I have full confidence in the service department. They are always responsive and prompt. More

by CSTAN336

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: K. LaMar Gresham, Robert Bradford, jeffrey moien

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Jun 10, 2026 -

Southern Hyundai Newport News responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

June 02, 2026

Dealership Rating

Employee Rating

Robert is wonderful to work with. He and th service manager Derrick take wonderful care of me every time I am there! He and th service manager Derrick take wonderful care of me every time I am there! More

by CAITLIN.H.STITZ

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 10, 2026 -

Southern Hyundai Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

May 27, 2026

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Employee Rating

Always polite and helpful. Waiting area was comfy and clean I always feel welcomed by everyone Waiting area was comfy and clean I always feel welcomed by everyone More

by 00peyton

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Robert Smith

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May 28, 2026 -

Southern Hyundai Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

May 24, 2026

Dealership Rating

Employee Rating

Very helpful and the people are very knowledgeable and kind! Have bought 4 cars from them now as I trust them! kind! Have bought 4 cars from them now as I trust them! More

by ROBINSUE1955

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Robert Smith

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May 27, 2026 -

Southern Hyundai Newport News responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

May 21, 2026

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Employee Rating

Quick and easy service. Making the appointment was easy. Check in at dealership was fast. Waited in lobby. Making the appointment was easy. Check in at dealership was fast. Waited in lobby. More

by Grav4

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Robert Smith

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May 27, 2026 -

Southern Hyundai Newport News responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

May 13, 2026

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Employee Rating

Above and beyond customer satisfaction everyday of the year. GREAT at what they do! ?? alot. year. GREAT at what they do! ?? alot. More

by dkangea6

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Robert Smith

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May 27, 2026 -

Southern Hyundai Newport News responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

May 13, 2026

Dealership Rating

Employee Rating

Disappointed that technician did not return dash display to my set up. Still can not get it back. Technician turned lights off auto and I was not aware driving home in the rain with wipers on & no lights. to my set up. Still can not get it back. Technician turned lights off auto and I was not aware driving home in the rain with wipers on & no lights. More

by elizabeth.mathews

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Robert Bradford

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May 27, 2026 -

Southern Hyundai Newport News responded

We appreciate your feedback and are eager to better your return experience.

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