Always recieve good service from your dealership.
This time I also used the parts department and as Always the young lady is professional and pleasant to speak with.
This time I also used the parts department and as Always the young lady is professional and pleasant to speak with.
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by HRDAHMEN86
Verified Customer
Verified Customer
Service Price Transparency
Dec 24, 2024 -
Germain Honda of Surprise responded
Thank you for taking the time to share your overall satisfaction with our team.
Best Regards,
Sassha Motz
General Manager
My car still smells like gas one week after having it
serviced. I thought it would go away but it is still a very strong odor, and I haven't had time to bring it back to you to smell for yourselves, nor
serviced. I thought it would go away but it is still a very strong odor, and I haven't had time to bring it back to you to smell for yourselves, nor should I have to.
Service person Robert Solis was cordial but he walked away as I was checking in my car with him. I would prefer his full attention at check in before he went to talk to another employee about something else. Later, as I stood behind another person to pay for my service, he walked away again when he was done with her leaving me standing at his counter and only returned after another service guy grabbed my service sheet from his counter to check me out. Again, I would prefer his full attention at both check in and check out, as Levi Sainz used to do.
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by bjp8521
Verified Customer
Verified Customer
Service Price Transparency
Dec 23, 2024 -
Germain Honda of Surprise responded
We are sorry to learn of your disappointment with your recent service experience. Our service manager David McKee has tried following up to address your concern. Please give David a call at 602-875-8650. Thank you.
Best Regards,
Sassha Motz
General Manager
Great customer service kept in contact the whole time
while I was waiting on service to be completed
while I was waiting on service to be completed
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by Daviddealba61
Verified Customer
Verified Customer
Service Price Transparency
Feb 12, 2025 -
Germain Honda of Surprise responded
We thank you for your business and positive feedback. See you next time.
Best Regards,
Sassha Motz
General Manager
Always have a great experience working with Robert.
Highly recommend him for helping with your service needs.
Highly recommend him for helping with your service needs.
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by sarah.hellenbrand
Verified Customer
Verified Customer
Service Price Transparency
Feb 12, 2025 -
Germain Honda of Surprise responded
Your business and kind recommendation are greatly appreciated. Robert will be honored by your kind words.
Best Regards,
Sassha Motz
General Manager
I have always had a positive experience with Germaine
Honda in both purchasing and servicing my vehicle.
Honda in both purchasing and servicing my vehicle.
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by mlugo6300
Verified Customer
Verified Customer
Service Price Transparency
Dec 18, 2024 -
Germain Honda of Surprise responded
We thank you for your continued business and kind words about our team. We look forward to seeing you next time.
Best Regards,
Sassha Motz
General Manager
Love the service department!
Best car dealership experience I have ever had. Will be a repeat customer.
Best car dealership experience I have ever had. Will be a repeat customer.
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by 1968colleen
Verified Customer
Verified Customer
Service Price Transparency
Dec 17, 2024 -
Germain Honda of Surprise responded
We are pleased to hear you had such a positive experience with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Best Regards,
Sassha Motz
General Manager
Appointment started on time and finished before the
normal time was up. Car was cleaned and interior was great.
normal time was up. Car was cleaned and interior was great.
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by hansenrobert640
Verified Customer
Verified Customer
Dec 13, 2024 -
Germain Honda of Surprise responded
Thanks for the awesome feedback on your service visit! We hope you'll continue to choose Germain Honda for your automotive needs.
Best Regards,
Sassha Motz
General Manager
Robert was so kind and helpful.
I am currently in the process of moving out of state and he pointed me into the right direction. Robert truly made my experience wonderful!
I am currently in the process of moving out of state and he pointed me into the right direction. Robert truly made my experience wonderful!
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by hernandez.valeriiia
Verified Customer
Verified Customer
Service Price Transparency
Dec 09, 2024 -
Germain Honda of Surprise responded
Thank you for your business and our team wishes you all the best.
Best Regards,
Sassha Motz
General Manager
Excellent customer service.
Timely and responsive plus goes the extra mile. Making sure I was informed on the progress of my repair.
Timely and responsive plus goes the extra mile. Making sure I was informed on the progress of my repair.
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by twaite2
Verified Customer
Verified Customer
Service Price Transparency
Dec 09, 2024 -
Germain Honda of Surprise responded
Providing a quality and informative service experience if our priority. We appreciate your business and thank you for letting us know that our team took great care of you.
Best Regards,
Sassha Motz
General Manager
Great experience!
The customer service was top notch. Everything was explained well and I could plan the service that my car will need in future visits.
The customer service was top notch. Everything was explained well and I could plan the service that my car will need in future visits.
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by indyvjk
Verified Customer
Verified Customer
Service Price Transparency
Dec 09, 2024 -
Germain Honda of Surprise responded
Thank you for your lovely feedback! We're glad our team's efforts ensured an accommodating visit. We look forward to your next visit!
Best Regards,
Sassha Motz
General Manager