Robert Stoll

I am very pleased with your workers and waiting time! I like being told what was needed to do and my car is in great shape! Thank you so much! I like being told what was needed to do and my car is in great shape! Thank you so much! More

by ktmeow Verified Customer Verified Customer

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Respectful, efficient and very much like good friends after all these years! Everyone is incredibly flexible and accommodating to special requests! after all these years! Everyone is incredibly flexible and accommodating to special requests! More

by reggiebodnar Verified Customer Verified Customer

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Jacob Staub and the rest of the Service Team always make the experience pleasant quick and worry free. the experience pleasant quick and worry free. More

by scarff7763 Verified Customer Verified Customer

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The Service Team was able to fit me in quickly on a Friday afternoon, saving me a great deal of worry as I was taking my car on a road trip on Monday. They were knowledgeable and honest, quick with my Friday afternoon, saving me a great deal of worry as I was taking my car on a road trip on Monday. They were knowledgeable and honest, quick with my repair and I was in and out within the hour. Thank you so much for all of your help! More

by dscarp101 Verified Customer Verified Customer

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Todd and his Yeam do an awesome job every time. Definitely a fan of Koons Toyota. Definitely a fan of Koons Toyota. More

by chuckfusco123 Verified Customer Verified Customer

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Great service and polite and fast ,I’m extremely pleased with sales and device department with sales and device department More

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They gave me an appointment on less than a weeks notice for an early Saturday morning ! Went in only for tire rotation and check up but luckily for me they found mouse evidence in my cabin filter area and for an early Saturday morning ! Went in only for tire rotation and check up but luckily for me they found mouse evidence in my cabin filter area and some others areas also yikes ! They were able to finish all of my work and out the door in less than 2 hours ! That’s great for them but especially me do I could continue with my Saturday plans ! Have always had all service work for my 2020 RAV4 done there and will certainly continue! Thanks guys👍! More

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We bought a Yukon XL last month and within 3 weeks of owning it there was a HUGE engine issue. We took it back to koons where they told us they couldn’t fix it and to take it to len stoler. They wanted m owning it there was a HUGE engine issue. We took it back to koons where they told us they couldn’t fix it and to take it to len stoler. They wanted me to drive it to len stoler, so I had to suggest getting it towed so it didn’t cause anymore damage. Luckily we purchased a top of the line warranty bc if not we’d be out about 6k right now. When we asked for some compensation, from koons, the assistant manager kept dodging my husband and my calls, said he would call us at a certain day/time - he wouldn’t, and kept saying he would speak with the general manager, which he didn’t. We had to call back and bug him at least 3-4 more times before we were given any answers. We originally asked they extend the mileage on the warranty we purchased…..the only compensation we were given was covering the towing fee and our $250 deductible for the warranty to repair the engine. We wanted to return the vehicle beings we hadn’t even owned it a month! We were told over and over “unfortunately we can’t always see every issue within the engine”. We dropped about 50k on a vehicle and were treated like a huge bother to them. My trust in this company is zero to none, I would never recommend anyone to purchase a vehicle from here after what we went through. Go somewhere they treat you like a paying customer not like you’re a bother - and where you can actually get thing’s resolved, not to be told, “I’ll call you back” a million times. Like I said, if it wasn’t for us purchasing the warranty we’d be out a lot more money right now More

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Dropped vehicle off at Koons and waited had it back in 20 minutes fantastic. EXCELLENT minutes fantastic. EXCELLENT More

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Purchased a 2015 Elantra from this dealership from Scott Kulick on November 23, 2021. The price wasn’t great but average. December 14, check engine light came on due to a bad gas cap so I had to buy a new c Kulick on November 23, 2021. The price wasn’t great but average. December 14, check engine light came on due to a bad gas cap so I had to buy a new cap. Thus far that light has stayed out after purchasing a new cap. I’m from PA and had to do an inspection for my state after they finally gave me my registration. The vehicle failed due to rear brake pads, I had the issue resolved by my mechanic correctly to make my vehicle compliant to my state. I spoke with the dealership regarding this issue and their response was that it met the MD state requirements so they are not responsible nor willing to address the problem. Their belief was that 2/32” left on the pads meets the minimum for the state of Maryland so the fact it fails in PA at the same value is my problem. From my experience with this process it seems to me to be evident that meeting the bare minimum is acceptable practice for this dealership, regardless of the fact it will be below requirements in a month of usage. From my experience in purchasing a vehicle from this dealership and all of the little issues that have transpired culminating in a failure to pass inspection that I was left on the hook to pay for I cannot recommend do business with this dealership or it’s parent group. If the legal minimum of the state of Maryland inspection is acceptable to them they probably aren’t the ideal choice for purchasing a used vehicle from. Had this scenario happened to someone else who was unable to afford the added costs just to legally operate the vehicle in PA this could have ruined them. For me it boils down to ethics and to feel this is acceptable speaks volumes of the dealership and practices that could be expected from them. I would not return and would not do business with this automotive group in the future. If you’re from Maryland and okay with a vehicle that may be as mine was and barely meet the minimum for Maryland this dealership might work for you. If you’re like me and from PA and have to get it inspected when you get the registration, shop elsewhere with dealers that comprehend that even a used vehicle to it’s new owner shouldn’t have such basic problems not even a month into ownership. For the experience I’ve had I could have purchased from a private seller and at least then I could understand and expect this. More

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