Robert Williams | Page 9

Had a great experience at Herb Chambers Lexus of Sharon ! ! Rob Williams is the best ! Rob Williams is the best More

Report | Print

Excellent customer service! Exceptionally polite, exceptionally clean, and super fun to work with! Everyone I dealt with was wonderful! Exceptionally polite, exceptionally clean, and super fun to work with! Everyone I dealt with was wonderful! More

Report | Print

The best service and people, definitely will be back for more cars. We are very happy! Thank you more cars. We are very happy! Thank you More

Report | Print

Dealing with Robert Williams was the best experience at the Herb Chambers Lexus Dealership in Sharon MA. He goes above and beyond and makes your needs his top priority. He was a pleasure to work with and w the Herb Chambers Lexus Dealership in Sharon MA. He goes above and beyond and makes your needs his top priority. He was a pleasure to work with and would recommend him to all my friends and family. Thanks for all your help Robert. I’ll look forward to working with you with my next purchase. More

Report | Print

Great service, responsive and easy to work with! Happy with my GX and overall experience. with my GX and overall experience. More

Report | Print

Bought many vehicles from Herb Chambers and every time they have been exceptional to work with! they have been exceptional to work with! More

Report | Print

Great service and care. Rob provided the best car buying experience. Knowledgeable and honest. Let us experience and helped answer all and any questions. experience. Knowledgeable and honest. Let us experience and helped answer all and any questions. More

Report | Print

Outstanding state-of-the-art Lexus dealership. Beautiful facility. Generally knowledgeable staff. Superb experience with Rob Williams who gets a special shout-out for his attention to detail and exceptional facility. Generally knowledgeable staff. Superb experience with Rob Williams who gets a special shout-out for his attention to detail and exceptional customer service. Rob went the extra mile and answered all of our questions. He was patient and extremely helpful getting us familiar with the F Sport so we felt comfortable with the vehicle. He is a credit to your dealership and should be so recognized. He has called us 3 times to follow up on various details, and this shows a genuine commitment to excellence. Honestly, he deserves more than 5-stars. On the other end of the spectrum, William Than was terrible. He was intrusive and pushy, and kept steering us to a special edition RX 350 model that he said “if you were family, this is the Lexus you should buy”. He misrepresented his knowledge that all Lexus 350’s are the same and have no difference in acceleration or performance—despite that we’ve owned a 2015 RX 350 F Sport for 6 years. At times, he was just below argumentative and was both arrogant and condescending. Truth be told, get rid of this guy! Lastly, we had made arrangements to look at a 2021 F Sport with Circuit Red interior on Monday 12/27 and made an appointment with Sam to test drive the vehicle on Tuesday 12/28. When we got to the dealership, there was some confusion and we were told Sam was off that day. Hmmm. A bit peculiar. And that was our very first contact with the dealership. Initially, it went downhill from there when William was assigned as the replacement for Sam. After our first test drive in the vehicle William was determined, above all else, to sell us, we came in and expressed our dissatisfaction to Don, the general manager, who dealt with this very promptly and professionally. He then put us in touch with Rob, who was exceptional. Rob and Sean sealed the deal. So, in the space of some 6 hours, we came into your overall excellent dealership and drove out with a 2022 RX 359 F Sport. In the interim, we encountered both ends of the professional and customer service spectrum with William an overly generous 1-star and Rob a very well-deserved 10-star experience. Hope these comments are helpful to you. Sincerely, Dr. Bill Boden More

Report | Print

Robert Williams was very helpful with our car search and went out of his way to make the experience awesome .. I would recommend him because he is fun and very Knowledgeable went out of his way to make the experience awesome .. I would recommend him because he is fun and very Knowledgeable More

Report | Print

Very nice people, friendly and very professional. I had a great experience and will definitely go back over there. great experience and will definitely go back over there. More

Report | Print