Robert Wojtan | Page 54

This was one of the most enjoyable car buying experiences I have ever had. Serafin Castelan and everyone we worked with at the dealership was very friendly and professional. They allowed you to shop for a I have ever had. Serafin Castelan and everyone we worked with at the dealership was very friendly and professional. They allowed you to shop for a car without applying the high pressure sales pitch you usually encounter when you purchase a car. We received a very fair price for our car and our trade-in, and we received everything we asked for without any surprises. I would definitely recommend this dealership to anyone looking to purchase a car. More

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purchased a C MAX hybrid electric plug in and took delivery last night. the process was seamless and met my expectations from the snacks before meeting with my sales contact Jeremy going though the i delivery last night. the process was seamless and met my expectations from the snacks before meeting with my sales contact Jeremy going though the initial steps through delivery manager Bob Wojtan explaining the benefits of the add ons and John Krajnovich with the extended warranty concluding with a tutorial on all of the tech stuff from Jeremy. thanks to all. More

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I was looking for a hassle free and price friendly dealership. I put in quote requests at many dealerships, some didn't even respond back which I think is ridiculous, but the ones that did were either dealership. I put in quote requests at many dealerships, some didn't even respond back which I think is ridiculous, but the ones that did were either pushy sales guys or people with little to offer for a high price. So I put my purchase on hold for a while. However, Craig did reply originally and kept up with friendly reminders over the course of a few months. Finally I got back in touch with him and decided to work with him. The process was smooth and painless. I new what I wanted, he provided exactly that and gave it to me within the price I wanted to pay for it. Not only that, but he had all the paper work ready for me when I came in and I was in and out of the dealership within an hour. I do have to accredit that to Paul. Paul was very accommodating, knowledgeable about the MKZ and did not waist my time. He got me from A-Z with all the paperwork in record time and made the experience very enjoyable. All in all, my experience with this dealership, I would have to say, was perfect and I don't say that often with anything. More

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We just purchased a new 2014 Ford Explorer and every step in the process was outstanding. We identified the vehicle we wanted via the Fair Oaks website and we were immediately contacted contacted by Craig Ho in the process was outstanding. We identified the vehicle we wanted via the Fair Oaks website and we were immediately contacted contacted by Craig Holsman. Craig did an excellent job in representing the Explorer and he delivered a very fair price for our car and trade in. Jeremy Bloom was also very helpful in the sales process, delivery, and explanation of all of the features in the Explorer. I will definitely purchase from Fair Oaks Ford again would recommend them very highly. More

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This was one of the best car buying experiences I can. Everyone I came into contact with was a pleasure to work with. Craig Holsman was extremenly responsive to my inquiries and went out of his way in Everyone I came into contact with was a pleasure to work with. Craig Holsman was extremenly responsive to my inquiries and went out of his way in my opinion to find the right deal for me. I would recommend Fair Oaks to a friend or relative if in the market for a new Ford. More

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Everyone I dealt with at Fair Oaks was extremely pleasant. I never felt like I got the "Full Court Press" so to speak. I felt the price was very fair, and everything that they told they were going pleasant. I never felt like I got the "Full Court Press" so to speak. I felt the price was very fair, and everything that they told they were going to do they did. They kept in contact with me to let me know they were working on finding the exact car that I wanted. Nice people, nice product and fair price all under one roof! Tom Johnson More

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Jim was a fantastic salesman to work with. He was very calm and relaxed and did not pressure me with things I did not want. I am definitely going to recommend him and the dealership to my friends and fam calm and relaxed and did not pressure me with things I did not want. I am definitely going to recommend him and the dealership to my friends and family. Thank you! More

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I have been driving a Ford 2001 Econoline for the past 13 years. It lasted because of the excellent service and honest, straight forward advise I received from Fair Oaks Ford/Lincoln service department. One years. It lasted because of the excellent service and honest, straight forward advise I received from Fair Oaks Ford/Lincoln service department. One of the best service person I have ever worked with was a gentlemen by the name of Wayne Miller. His straight forward, honest and friendly approach kept me coming back knowing I was getting the best service possible. When he told me that the Van was starting to have serious problems, I new I had to start looking for a new car that would fit our family of 6 (and 3 dogs). In the past, I have bought several cars from Pam Hammersmith at Fair Oaks. She is extremely knowledgeable about Ford and Lincoln products. She is personable, no pressure, honest and spent several hours with me making sure I new everything about the cars I was looking at. Even though I have had a great relationship with Fair Oaks Ford/Lincoln, I owed it to myself to look at other dealerships. I looked at Audi, BMW, Lexus, Acura, Mazda, Buick, GMC, Cadillac and other Ford Dealerships. Since I am 6'-4", it is a challenge finding cars that are comfortable and roomy for others when I have my seat all the way back. After test driving and ruling out a number of choices, it was between Ford/Lincoln and Cadillac. Cadillac was the only other dealership that actually gave me the time of day and no pressure. I saved Ford for last. Cadillac was very tempting but I would have to make sacrifices. I went back to Fair Oaks Ford/Lincoln. Pam's service, knowledge and the willingness to make sure I explored all choices was far more superior compared to all other dealerships I visited. She went so far as to make sure I test drove all cars I was interested in and comparing the measurements between cars to make sure I had the most room! Also, Wayne Miller kept checking with me to answer any questions I might have on the car's performance and repair record. He also told me what car engines I should stay away from that had a few issues with in the past year. I have never had that level of service before. After all the reading, test driving and the research on line, my wife and I decided on the 2014 Ford Flex. Since Fair Oaks did not have the vehicle I was looking for, they found it and had it back at their dealership within a day even though it was in another state, several hours away. Unfortunately my family and I were leaving the next day for a long weekend and could not pick up the car till after Christmas. Pam called me to even say she was sorry not to have the car in time for our trip. Could you believe that! It only took them a day to get and she was calling me to say she was sorry! That personable touch reinforced that I made the right decision to buy it from Fair Oaks Ford. The service didn't stop there. I then received calls and texts from Robert Wojtan to let me know the progress they were making with the extras I wanted that the dealership was suppling. Even though he was off, Robert still kept in touch with me. That goes above and beyond the call. When we came in to pick up the car the day after Christmas, it was ready to go. Everyone was very hospitable, caring and thoughtful. Even Wayne Miller came over to make sure I was satisfied. Usually I do not write reviews, although, I wanted to make sure everyone new about the experience we had at Fair Oaks Ford/Lincoln. Thank you to all that helped us there and I am sure anyone reading this would be doing a disservice to themselves if you do not consider stopping by Fair Oaks for the best service possible. More

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I purchased a Ford Fusion last Saturday from Fair Oaks I purchased a Ford Fusion last Saturday from Fair Oaks Ford. The staff is terrific. They are very friendly and helpful. I did not feel rushed I purchased a Ford Fusion last Saturday from Fair Oaks Ford. The staff is terrific. They are very friendly and helpful. I did not feel rushed or pressured. The facility is clean and actually, quite classy. My daughter and I were offered snacks and drinks. The waiting area is very comfortable and has a large flat screen tv and a fireplace. Best of all, I love my new car. More

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THANKS to the FAIR OAKS salesmen BOBBY DEANDA & ROBERT WOJTAN -- you made buying our 2013 Escape a FANTASTIC experience! Bobby DeAnda was awesome to work with and he truly new the product he was s ROBERT WOJTAN -- you made buying our 2013 Escape a FANTASTIC experience! Bobby DeAnda was awesome to work with and he truly new the product he was selling - he answered all of our questions. Robert Wojtan was a pleasure to work with as well. He clearly explained the vehcile protection and maintenance programs. FANTASTIC EMPLOYEES and FANTASTIC DEALERSHIP - we will buy from FAIR OAKS FORD again in the future and will pass on our recommendations to family and friends!!! More

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