Robert Wojtan | Page 60

EXCELLENT customer service by the above employees! We have been loyal customers for many years and HIGHLY recommend this dealer to others!!! What a blessing to work with! have been loyal customers for many years and HIGHLY recommend this dealer to others!!! What a blessing to work with! More

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We had a very good new car buying experience at Fair Oaks Ford. Craig and his team were very helpful and realy focused on customer service. We negotiated a fair price and are very pleased with our new Expl Ford. Craig and his team were very helpful and realy focused on customer service. We negotiated a fair price and are very pleased with our new Explorer. More

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I worked wtih Craig Holsman, internet sales, to order my new 2013 Escape. We talked and emailed and never needed to meet until I came in to pick it up. Everyone at Fair Oaks was wonderful to work with and new 2013 Escape. We talked and emailed and never needed to meet until I came in to pick it up. Everyone at Fair Oaks was wonderful to work with and very helpful. When I came in to pick it up, Jeremy spent about 20-30 minutes with me, showing me all the features and got my phone hooked up so I could call my wife to tell her I was bringing the new car home! Thanks Fair Oaks! More

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I received a trade in offer for my existing 2009 Flex Limited which prompted me to check out the 2013 Flex limited. I absolutely love the Flex and only wanted to buy new if I got a great deal. Ruben wa Limited which prompted me to check out the 2013 Flex limited. I absolutely love the Flex and only wanted to buy new if I got a great deal. Ruben was easy to work with. I absolutely love the new Flex. I can't believe the important in the handling when I thought my 2009 was a smooth quiet ride! It took a little longer than I would have liked to actually purchase the new car and the car was not as clean as I would have liked when it was getting delivered but I am still very happy. More

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Great overall buying experience. Craig followed up promptly from a web inquiry I made, and then continued to follow up with me periodically until I was ready to make the purchase. He was very easy to promptly from a web inquiry I made, and then continued to follow up with me periodically until I was ready to make the purchase. He was very easy to work with and made sure I fully understood the sale pricing. Serafin was helpful in answering the many questions I had when I took the test drive, and then delivery of the MKX that I bought. More

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My husband and I just had a great experience buying a new car at the Fair Oaks Ford in Naperville. We thought the sales representative's level of expertise and knowledge regarding the car was fantastic. He car at the Fair Oaks Ford in Naperville. We thought the sales representative's level of expertise and knowledge regarding the car was fantastic. He was able to show us how everything worked. The price on the car was right. In addition, the transaction went quickly and smoothly, and, most importantly, as expected. There weren't any "hidden costs" or fees that popped up mid-transaction. Overall, it was a most excellent experience. We did purchase the extra care package, and the service members did an excellent job of taking care of the car both inside and out. I would recommend this dealer, hands down, for any car purchase in the future. More

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Our purchase experience with Fair Oaks Ford was a pleasure. You don't have to expect the typical high pressure or uninformed sales climate when conducting business with this dealership. We will be ba pleasure. You don't have to expect the typical high pressure or uninformed sales climate when conducting business with this dealership. We will be back for future purchases and would recommend Fair Oaks Ford to anyone looking for a good deal on any Ford or Lincoln product. More

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This was the easiest car buying process I have ever been apart of. Mark and Clint answered all of my questions and made the car buying experience one I would recommend to all of my friends. Fair Oaks Ford d apart of. Mark and Clint answered all of my questions and made the car buying experience one I would recommend to all of my friends. Fair Oaks Ford did a great job and I could not be happier with my new car. More

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very accomodating and polite and very trusting of customers on test drive etc. good price and good follow through the sales process. The sales rep was very responsive to our questions and needs and customers on test drive etc. good price and good follow through the sales process. The sales rep was very responsive to our questions and needs and helped make the process go smoothly . More

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Overall my experience was positive. The staff were all friendly. There was some confusion at the final purchase over the final cost but that was able to be sorted out. friendly. There was some confusion at the final purchase over the final cost but that was able to be sorted out. More

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