Robert Wojtan | Page 60

I had a great experience over the few weeks I spent with the ford team finding the right car for me. They were friendly, patient with me and my kids and easy to work with. In the end, I was very comfortab the ford team finding the right car for me. They were friendly, patient with me and my kids and easy to work with. In the end, I was very comfortable with my purchase as well as excited. More

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Hello - from the time we walked in the door, and met Steve, the customer service was great. Steve is very personable and we really felt that he very interested in what our needs were in buying a new ca Steve, the customer service was great. Steve is very personable and we really felt that he very interested in what our needs were in buying a new car. We test drove a few cars and really liked/decided on the Edge. Steve explained the features that customers he's worked with really like about the car. Also, liked knowing that your dealership has saleried salesman (as opposed to commissioned). Think it makes all the difference in how the customer feels in buying a car from your dealership. The dealership was very busy on Saturday, and Steve used the time wisely to teach us the basics of the car/sync my phone, etc - while we were waiting to see the Finance Manager. Doug was very friendly and the process was very organized. Likewise,Robert explained various aspects thouroughly. Overall great experience! Thanks More

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I came to the dealership to look at a 2012 F150. The salesman I dealt with was Sarafin he was friendly and answered all of my questions. Robert did a great job explaining all of my options for the f150. salesman I dealt with was Sarafin he was friendly and answered all of my questions. Robert did a great job explaining all of my options for the f150. I would recommend this dealership to my friends. I drove past 2 Ford dealerships to get to this one. More

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EXCELLENT customer service by the above employees! We have been loyal customers for many years and HIGHLY recommend this dealer to others!!! What a blessing to work with! have been loyal customers for many years and HIGHLY recommend this dealer to others!!! What a blessing to work with! More

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We had a very good new car buying experience at Fair Oaks Ford. Craig and his team were very helpful and realy focused on customer service. We negotiated a fair price and are very pleased with our new Expl Ford. Craig and his team were very helpful and realy focused on customer service. We negotiated a fair price and are very pleased with our new Explorer. More

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I worked wtih Craig Holsman, internet sales, to order my new 2013 Escape. We talked and emailed and never needed to meet until I came in to pick it up. Everyone at Fair Oaks was wonderful to work with and new 2013 Escape. We talked and emailed and never needed to meet until I came in to pick it up. Everyone at Fair Oaks was wonderful to work with and very helpful. When I came in to pick it up, Jeremy spent about 20-30 minutes with me, showing me all the features and got my phone hooked up so I could call my wife to tell her I was bringing the new car home! Thanks Fair Oaks! More

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I received a trade in offer for my existing 2009 Flex Limited which prompted me to check out the 2013 Flex limited. I absolutely love the Flex and only wanted to buy new if I got a great deal. Ruben wa Limited which prompted me to check out the 2013 Flex limited. I absolutely love the Flex and only wanted to buy new if I got a great deal. Ruben was easy to work with. I absolutely love the new Flex. I can't believe the important in the handling when I thought my 2009 was a smooth quiet ride! It took a little longer than I would have liked to actually purchase the new car and the car was not as clean as I would have liked when it was getting delivered but I am still very happy. More

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Great overall buying experience. Craig followed up promptly from a web inquiry I made, and then continued to follow up with me periodically until I was ready to make the purchase. He was very easy to promptly from a web inquiry I made, and then continued to follow up with me periodically until I was ready to make the purchase. He was very easy to work with and made sure I fully understood the sale pricing. Serafin was helpful in answering the many questions I had when I took the test drive, and then delivery of the MKX that I bought. More

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My husband and I just had a great experience buying a new car at the Fair Oaks Ford in Naperville. We thought the sales representative's level of expertise and knowledge regarding the car was fantastic. He car at the Fair Oaks Ford in Naperville. We thought the sales representative's level of expertise and knowledge regarding the car was fantastic. He was able to show us how everything worked. The price on the car was right. In addition, the transaction went quickly and smoothly, and, most importantly, as expected. There weren't any "hidden costs" or fees that popped up mid-transaction. Overall, it was a most excellent experience. We did purchase the extra care package, and the service members did an excellent job of taking care of the car both inside and out. I would recommend this dealer, hands down, for any car purchase in the future. More

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Our purchase experience with Fair Oaks Ford was a pleasure. You don't have to expect the typical high pressure or uninformed sales climate when conducting business with this dealership. We will be ba pleasure. You don't have to expect the typical high pressure or uninformed sales climate when conducting business with this dealership. We will be back for future purchases and would recommend Fair Oaks Ford to anyone looking for a good deal on any Ford or Lincoln product. More

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