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Robert Wolf
Robert Wolf | Page 12
Service Writer
Sands Chevrolet - Surprise
16991 W Waddell Rd
Surprise, AZ 85388
159 Reviews
159 Reviews
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159 Reviews of Robert Wolf
October 27, 2016
Fast and friendly service Went to have my oil changed and tires rotated. Service was done in a timely manner. Thank you! Recommend to anyone. See you in 3,000 more miles! Went to have my oil changed and tires rotated. Service was done in a timely manner. Thank you! Recommend to anyone. See you in 3,000 more miles! More
by jazzyp2004
Verified Customer
October 26, 2016
Waiting for next service before review. I have questions about the service they recommended. I am a retired Journeyman Automotive Mechanic and some recommended service are not following the I have questions about the service they recommended. I am a retired Journeyman Automotive Mechanic and some recommended service are not following the service manual recommendations and in my opinion not needed at this time. More
by DONALD.HENKEL
October 26, 2016
It was great I highly recommend this center since I have bought my car there because any concern I have had I would get in contact with sands and got taken care of I highly recommend this center since I have bought my car there because any concern I have had I would get in contact with sands and got taken care of. More
by ADAUGHERTY1290@GMAIL.COM
Other Employees Tagged: N/a
October 10, 2016
Not happy I had a brand new top put on my convertible in August last year. Obviously, to have them replace it must have been bad. I bring it back after having I had a brand new top put on my convertible in August last year. Obviously, to have them replace it must have been bad. I bring it back after having it start to rattle and get charged for it. It was a whole panel. This is a car that has had several major issues. The service department has always been awesome. This time though I literally got nickeled and dimed. For what? For me to never step foot in that dealership again. Ever. For 115 dollars. More
by CARTERBRY
October 03, 2016
I wasn't real happy with this experience I went in 9/30 and it took 2 hours to get to me to tell me the diagnosis: Needs new tires and controlling arms . It took until 6:15 that evening f I went in 9/30 and it took 2 hours to get to me to tell me the diagnosis: Needs new tires and controlling arms . It took until 6:15 that evening for me to get my car back. My appt time was 9:30 am so my company vehicle that I use for work was in the shop for almost 9 hours for those 2 service things.....Tires and alignment don't take that long .....not sure the timing for controlling arms but I didn't realize I was going to be without a car for work for an entire day and why did it take 2 hours just to let me know the diagnosis..... Robert was very kind and I appreciate his politeness but I was still very frustrated . More
by KGEVEDON
September 15, 2016
Service Great Service !.. Fast and Friendly ! Always willing to listen and explain , answer questions .. Etc.. Have taken many of my vehicles here for many Great Service !.. Fast and Friendly ! Always willing to listen and explain , answer questions .. Etc.. Have taken many of my vehicles here for many different reasons and have always had excellent service and accommodations . More
by MYTHMINDER
Other Employees Tagged: Brian Abbott, Mark Phillips
September 13, 2016
Service Appointment for Chevrolet Silverado 2500 HD LT Our experience with the dealership has been a pleasant one. Scheduling an appointment was easy and we were able to get the appointment when we needed Our experience with the dealership has been a pleasant one. Scheduling an appointment was easy and we were able to get the appointment when we needed it. More
by SWELLSA2
September 02, 2016
RR trim replace. I was greeted promptly, accurate discussion of what would be done and approximately how much time it would take. The job was perfection and to top i I was greeted promptly, accurate discussion of what would be done and approximately how much time it would take. The job was perfection and to top it off Generous Motors picked up the tab. More
by CORDESDON
September 01, 2016
Awesome service Very attentive, great customer service, good experience. Robert kept me apprised of everything as progress was made, since I waited. They offered to Very attentive, great customer service, good experience. Robert kept me apprised of everything as progress was made, since I waited. They offered to give me a ride, but looking at all the old and new Corvettes in the showroom was amazing! Nice job! More
by BLACKERTW18
August 28, 2016
At least the Service advisor and Customer Service were great Ill start by saying that EVERYONE at Sands was courteous and had a positive outgoing demeanor. The service advisor worked hard to ensure that my car w Ill start by saying that EVERYONE at Sands was courteous and had a positive outgoing demeanor. The service advisor worked hard to ensure that my car was taken car of the right way. My limited interaction with the service manager left me to believe he wanted to do what was best for me in my situation. They were quick(with a nudge) to place me into a loaner vehicle to get me going since the don't shuttle out of the general area and I work downtown. That being said, My car went back for rework over 7 times each time presenting a new issue upon pickup. The frustration level of all involved rose up a notch every time I brought the vehicle back. This was an older Chevy vehicle (early 2000's) that I brought in for repairs assuming they would have no problem at Chevy with a Chevy. Not the case. Long story short outside the service advisor floor...the level of service provided is suspect. I will say this the car now is running smooth and I have not issues it just took 2.5 months to get here and alot of "extra parts" that they covered. More
by PHXMIKE
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