Robert Zeidenberg | Page 24
Service Department Manager
Scranton GMC of Vernon
777 Talcottville Rd
Vernon, CT 06066
Dealership Experience
5 yrs, 8 mos
Industry Experience
38 yrs, 9 mos
296 Reviews
Write a Review296 Reviews of Robert Zeidenberg
November 06, 2021
Fast service and everyone was super friendly! Excellent customer service. Thank you to all. I will be back next time! customer service. Thank you to all. I will be back next time! More
Other Employees Tagged: Mike Conlon , Jeff Borovicka, Ashley Corey, Beverly Rhoads, David Rogers, Amanda Soucie
November 05, 2021
Had a terrible experience with Dave Rogers and Rob Zeidenberg. Dave did not keep open communication - I had to call every time to find out what was wrong with my car. Took them two days to “find the i Zeidenberg. Dave did not keep open communication - I had to call every time to find out what was wrong with my car. Took them two days to “find the issue” and “fix” it. Three hours after getting my car back, issue was back. Brought car back only for them to say they found the “other issue” but can’t get the part from a dealership in a neighboring state until the next week (with no guarantee on what day). When I asked if they could tell me what dealership it was located at, Rob first tried to tell me that he can’t give me that information because if I go calling around it’s going to “make his job harder.” After I pushed back on this, he then told me that he would need two hours to get back to me with that information because he “has other customers he needs to help first”. However, when I called a dealership in the neighboring state to see if I could find out where the part is, they happily helped within 5 minutes. I was able to locate the part myself and arrange to get it put in all within 20 minutes of my own efforts. Only after I called back to get their names for a complaint did the tone change and Rob was able to suddenly tell me exactly where the part was and when it could be expected. More
Other Employees Tagged: David Rogers
November 03, 2021
They had great service my Cadillac CTS in my GM to rain they worked on and I have no complaints only one thing happened that I did not like and I was promising all change and then I had to pay for the filt they worked on and I have no complaints only one thing happened that I did not like and I was promising all change and then I had to pay for the filters otherwise good service More
Other Employees Tagged: David Rogers
October 31, 2021
Jeff did outstanding job,Dave Amanda Rob Beverly and 1more lady I can't think of name are great especially Dave Rogers 1more lady I can't think of name are great especially Dave Rogers More
Other Employees Tagged: Jeff Borovicka, Ashley Corey, Beverly Rhoads, David Rogers, Amanda Soucie
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