Roberto A. Dial
Roberto A. Dial at Casey Kia

Roberto A. Dial | Page 10

General Manager

Casey Kia

11999 Jefferson Ave
Newport News, VA 23606

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170 Reviews

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170 Reviews

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170 Reviews of Roberto A. Dial

January 23, 2019

Dealership Rating
Employee Rating

Charles Archer Charles in charge!!! Awesome person, knows his stuff. Very knowledgeable of any vehicles you may be interested in. Been a customer since 2012. Luv th More

by RTUNIA
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Charles Archer , Christine

Mar 24, 2019

Casey Kia responded

Thank you Mr. Tunia for your wonderful review about Charles and my team. Thank you so much for the opportunity to earn your business again. I had the pleasure of doing business with you in 2012. I enjoyed doing business with you again for the third time since then. Thank you for your loyalty and continued support! Please let me know if you need anything in the future. Sincerely, Roberto A. Dial- General Manager

January 05, 2019

Dealership Rating
Employee Rating

Just what we wanted! I stopped in to Casey Kia only to browse around and look at the Sorento, used models. Charles Archer was very gracious to show me around and listen t More

by Kim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Charles Archer , Todd Gilliam, Steve Jernigan, Lauren

December 12, 2018

Dealership Rating
Employee Rating

Excellent Customer Service Charles Archer provided us with excellent customer service. He makes sure you are comfortable and well taken care of while conducting business. He is More

by CM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Charles Archer , Steve Jernigan, Steve Mitchell, Mike Timmons, Pamela Yambao

December 11, 2018

Dealership Rating
Employee Rating

Very, very SATISFIED!😊 If you know of anyone who needs a new/used car, Mr. Charles Archer is the salesperson to see. There is no question about his expertise and his custome More

by P. J. McQueen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Charles Archer

December 06, 2018

Dealership Rating
Employee Rating

Part of the family we’ve bought 6 vehicles from them!! Aaron made our experience for #5/#6 so pleasant. He made sure he explained new features and took excellent care of us!! Highly recommend Aaron!!! More

by Lisa/Jerry Malpass
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Steve Jernigan, Aaron McGiffin, Mike Timmons, Laura Gayle sold us 3 precious Sorentos when working there.

December 02, 2018

Dealership Rating
Employee Rating

Outstanding Customer Service My experience at Casey Kia was simply outstanding. Brandon Thompson was above all the best salesperson you would ever want to work with when buying More

by Perry123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Steve Jernigan, Brandon Thompson

Dec 03, 2018

Casey Kia responded

Thank you for choosing Casey KIA, Perry! Our team was glad to work with you and are content that your experience was a positive one! Our job is not complete until a visitor is happy. Let us know if we can be of further assistance and have a great day!

November 10, 2018

Dealership Rating
Employee Rating

Awesome Aaron is awesome, excellent customer service. I had a very bad experience with this dealership and Aaron turned that around. I will be a return cust More

by Donna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Steve Jernigan, Aaron McGiffin

Nov 12, 2018

Casey Kia responded

We appreciate your review, Donna! Our team was glad to work with you and knowing you experience was positive gives us great joy. Let us know if we could be of further assistance, have a great day!

November 09, 2018

Dealership Rating
Employee Rating

Great service and excellent help Sales rep was very helpful and knowledgeable and understanding. Her and manager helped out and answered every question accurately. I would definitely More

by Mmoore757
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Shaliyah Barrow

Nov 09, 2018

Casey Kia responded

Thank you for your review! Fernando, Shaliyah, and our sales team were glad to work with you and we appreciate your patience along the way. We'll be glad to help you if you require any further assistance. Have a great day!

November 08, 2018

Dealership Rating
Employee Rating

Customer Service at its finest! Would 10/10 recommend Aaron McGiffin for your next car purchase experience! Casey Kia’s staff is knowledgeable and trustworthy. I will be back for any More

by Ashleigh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Steve Jernigan, Aaron McGiffin

Nov 08, 2018

Casey Kia responded

Thank you for the 5-star review, Ashleigh! We couldn’t be happier that Aaron provided you with a great car buying experience. He is a true asset and we are lucky to have him on the Casey KIA team. We hope you are enjoying your new vehicle, please come back to visit anytime!

December 15, 2017

Dealership Rating
Employee Rating

I love this dealership-excellent customer service! Everytime I come in for service I have such a wonderful experience. Everyone is so pleasant and I always get my car serviced very fast. Great team; I More

by BabYGurL757
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joseph Butkiewicz, Pamela Denny, Katie Gilbert

Dec 15, 2017

Casey Kia responded

Your satisfaction is our greatest importance! Thank you for bringing your vehicle to Casey Kia! Your review is encouraging and will guide us to continually improving our customer service. We hope to see you again!

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