Roberto A. Dial | Page 15

Great Service at Casey Kia My husband went online to Casey Kia and saw a Kia Sportage that he thought I might like. I am glad he saw my new vehicle and we were introduced to Lau My husband went online to Casey Kia and saw a Kia Sportage that he thought I might like. I am glad he saw my new vehicle and we were introduced to Laura Gayle. A very nice person and went beyond to help us purchase our vehicle. The overall atmosphere of the dealership was very relaxing and everyone was so helpful. Would recommend Casey Kia and Laura Gayle our salesperson to family and friend. You guys are awesome! More

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Casey Kia went beyond our expectations. My wife and I went to Casey Kia on July 26th to just test drive a 2016 Sorento. We had reservations dealing with the Casey Auto Group after a not so p My wife and I went to Casey Kia on July 26th to just test drive a 2016 Sorento. We had reservations dealing with the Casey Auto Group after a not so pleasant experience with Casey Honda earlier in the week. After pulling up, we were greeted by Mario Naranjo. I explained to Mario what we were looking for & that there was a specific stock# we were interested in. He located the vehicle, brought it around and started to give an explanation on the features and engine. To be honest, I didn't want to hear the rundown on the features and engine(I reviewed all that the night before). I just wanted to test drive the Sorento to make sure that it felt right and let Mario know that. He then said, "Hey man, let me do my job." Now to anyone reading this review and that last sentence, it was not what it sounds like. The best way to describe that would be how FRIENDS would talk to one another. It gave me a good smile and laugh. Mario started the test drive to show me some of the in and outs while driving which were definitely useful. He then let me take over and didn't mind one bit that we went further out of normal 10 mile or so test drive. When we got back to the lot, I told him the test drive went real good. He then asked what we had in mind. I explained that my wife had numbers she crunched and felt comfortable with after doing research on a few dealers including Casey Kia. I also explained that I didn't want to offend him by presenting our numbers which were significantly different than what was shown online for that specific vehicle. He assured me that he wouldn't be and with the rapport built up from our initial meeting, we decided to give Mario and Casey Kia a chance. After presenting our offer, Mario came back with his sales manager Roberto Dial. Roberto had his numbers/counteroffer and showed them to my wife. They sat there and went over each other's numbers and there was a discrepancy in the numbers that we missed on our research of the vehicle. Roberto was transparent with his numbers and my wife was pleased because none of the other sales managers we dealt with previously showed that transparency. Roberto then dropped his counteroffer down to meet what my wife had refactored. By that point, our little ones were starting to come out of the playroom(the best out of ALL dealers we had visited) and we decided it would be best to go home and think about the offer. Right when we got home, my wife started going back over the numbers and was satisfied that the counteroffer that Roberto dropped to was a good deal for us. I called Mario back and told him we would be back in Monday to purchase the vehicle. Casey Kia had the vehicle prepped to take home when we arrived yesterday. Went to the finance office and was greeted by Steve Jernigan. Here is what threw my wife and I for a loop. When you go into a finance office, what's the first thing said after the initial greeting? We are recording this for quality purposes and by law, yadda, yadda. That kind of thing makes you wonder why they have do that. It was something we noticed. Steve wanted to know how our visit was and were we satisfied first and foremost. Then he explained and offered the usual extended plans and such. We declined and that was that. After finalizing the deal, we went home as happy owners of a 2016 Sorento from Casey Kia. I apologize for the long winded post. But I feel that writing a short post wouldn't do Casey Kia justice. This was my family's experience with Casey Kia and if we EVER need another vehicle, this particular dealership will have the first shot at our business. Thanks again Mario, Roberto, and Steve. It was a pleasure dealing with you. Respectfully, Richie & Rosie More

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Most dishonest dealership that I know The posted a 2015 KIA Sedona on their website. I live an hour drive from the dealership so I called to see if vehicle, which was showing as availabl The posted a 2015 KIA Sedona on their website. I live an hour drive from the dealership so I called to see if vehicle, which was showing as available on their website, was still available and for sale. The customer service clerk looked in records and said it was availble and on the lot. I arrived 2 hours after talking with the customer service rep and before my engine was off, I was pounced on by one of their sales clerks. I told him the details of the vehicle. The sales clerk had no idea about this vehicle asked his boss who said it had been sold to their service department. When I said I called 2 hours before andit wasn't sold, the sales clerk sneakily went to the back to talk to his general manager, never to return tome again...he went out of his way to avoid talking to me. The slimy, yellow checkered jacketed general manager came to tell me it had been sold to the service d epartment the week before. He said nobody updates or makes changes to the site...lie!!! He said all sales men know the vehicles.....lie because salesman had no clue. I said they were dishonest to be advertising a vehicle and saying it was still available just toget me into their dealership. They are dishonest, misleading, shifty characters. I wouldn't send my worst enemy to their dealership. More

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Great Deal, Great People I dropped by one evening to show my wife the Sorento and we were "trapped" by a salesman while looking in the window. The salesman was Matt Allen, a v I dropped by one evening to show my wife the Sorento and we were "trapped" by a salesman while looking in the window. The salesman was Matt Allen, a very nice guy trying to help us out. He was very friendly, answered questions, told us when he didn't know the answer but said he'd find out, and got my wife behind the wheel to drive around the parking lot since we weren't really ready to buy a car. We left the lot and my wife decided she wanted to keep her old vehicle. Fast forward three weeks and we were in the market to buy a car...for my son. Matt Allen saw me and came out because he remembered me and welcomed me back. We told him which car we were interested in, he got the keys and we went for a test drive. When we came back the dealership wanted to make a sale and we went through a short negotiation for a magic price. I told them I wasn't going to buy that evening without a little research since I had just discovered KIA. They came close, but we left. I told them I would do some research and get back to them on Saturday. When I came in with the price I was looking for based on a competitor's offer, Roberto the manager, met it. We actually came back to the dealership because of Matt, who had a family emergency that day (hope all is well), so we were helped by Brandon Thompson who was outstanding in his knowledge and very friendly. All in all we got a great deal on a car and a cardboard Soul Hamster to be awarded when the ad campaign finishes! More

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First Car Went out not really sure what I wanted to get but after a couple test drives and a good amount of time spent at the dealership, I ended up getting a 2 Went out not really sure what I wanted to get but after a couple test drives and a good amount of time spent at the dealership, I ended up getting a 2015 Kia Soul (which I love). Ri'Chard was very helpful all the way through, wasn't pushy, and didn't try to just make a sale. The sales team overall was very accommodating and answered all my questions. Ultimately I came out with a decent price and a positive overall experience, if I happen to hear friends/family talking about needing a car I'd send them this way. More

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George Bozeman - 5 Stars! Great person and salesman. Very knowledgeable and honest. Highly recommend! Down to earth & extremely professional! All around great service. Would de Great person and salesman. Very knowledgeable and honest. Highly recommend! Down to earth & extremely professional! All around great service. Would definitely buy another car from him. Thanks George! More

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the greatest They care about you and try the best to make they deal happen. They are there to help the customer. I would recommend them to anyone. They care about you and try the best to make they deal happen. They are there to help the customer. I would recommend them to anyone. More

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OVERWHELMING THOUGHT OF LOVE I AM BEYOND WORDS FOR THE CUSTOMER SERVICE THAT I RECIEVED FROM CASEY KIA!!!! I WENT IN AND I FELT A DIFFERENT ATMOSPHERE THAT I HAD EVER FELT. THEY M I AM BEYOND WORDS FOR THE CUSTOMER SERVICE THAT I RECIEVED FROM CASEY KIA!!!! I WENT IN AND I FELT A DIFFERENT ATMOSPHERE THAT I HAD EVER FELT. THEY MADE IT A SMOOTH PROCESS FOR ME PURCHASING MY CAR. THEY SAT DOWN AND EXPLAINED THINGS TO ME AND THEY DID NOT BEAT AROUND THE BUSH THEY WERE VERY UPFRONT WITH THINGS AND HOW THE PROCESS WORKED, I AM NEVER EVER GOING ANYWHERE ELSE FOR ANY OTHER CAR BUT THEM!!!! More

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Purchase of a new vehicle We would like to thank the people at Casey Kia for their outstanding service. From dealing with our many wants and needs to finding the perfect Kia. O We would like to thank the people at Casey Kia for their outstanding service. From dealing with our many wants and needs to finding the perfect Kia. Our salesman James Dennis and The General sales manager Roberto Dial did an excellent job and were very attentive to our needs. They found exactly what we needed and the whole process from the paperwork to explaining how all the new gagets worked was very pleasant. I will buy my next car from them without hesitation. More

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EXCELLENT! Laura Gayle, Roberto Dial, Steve Sparkman, Francine Stewart, and ALL the support staff deserve RAVE REVIEWS! The friendliness, efficiency, and custom Laura Gayle, Roberto Dial, Steve Sparkman, Francine Stewart, and ALL the support staff deserve RAVE REVIEWS! The friendliness, efficiency, and customer service could not have been better! KUDOS to Casey Kia!!! They HEARD me, worked with me, and met the terms I needed. I love my new Sorento! More

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