Roberto A. Dial | Page 16

EXCELLENT! Laura Gayle, Roberto Dial, Steve Sparkman, Francine Stewart, and ALL the support staff deserve RAVE REVIEWS! The friendliness, efficiency, and custom Laura Gayle, Roberto Dial, Steve Sparkman, Francine Stewart, and ALL the support staff deserve RAVE REVIEWS! The friendliness, efficiency, and customer service could not have been better! KUDOS to Casey Kia!!! They HEARD me, worked with me, and met the terms I needed. I love my new Sorento! More

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Excellent Our second car purchased was an even better experience than the first, we were very pleased by Laura and Roberto's eagerness to not let us leave unsat Our second car purchased was an even better experience than the first, we were very pleased by Laura and Roberto's eagerness to not let us leave unsatisfied. I highly recommend this dealership to any friend or family member. More

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2014 Kia Optima Purchase My overall experience with the whole staff at Casey Kia was outstanding from the moment that I walked on the lot and left with a new vehicle. I was t My overall experience with the whole staff at Casey Kia was outstanding from the moment that I walked on the lot and left with a new vehicle. I was treated with respect and fairness I would recommend Casey Kia to anyone looking for an honest and might I say fun buying experience. More

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Just looking, but left with two! I had a 2012 Kia Optima and I was just looking around the lot to see what they had and what new amenities were in newer cars. My fiancée and I were th I had a 2012 Kia Optima and I was just looking around the lot to see what they had and what new amenities were in newer cars. My fiancée and I were there to look for her a new SUV, we are adopting and I wanted better safety and hands free for our soon-to-be son. I took a 2013 Optima Hybrid for a ride and she took the 2014 Kia Sorento, WE FELL IN LOVE. To make matters worse, the sales staff was amazing, attentive, relaxed and just wanted the best for us, even it was for me to keep my 2012 and us to explore different dealerships. My budget is comfortable and I did not want it to be tight, I told the sales agents that we did not want payments being any higher than what I was paying for my 2012 and that my fiancée's budget was limited. I upgraded the interior, now have navigation and better gas mileage, plus I am paying less than what I was paying before, including the additional maintenance and miscellaneous coverages. My fiancée has a newer car by 6 years, now has navigation, optional 3rd row seating, heated and cooled leather seats and it is NOT a mini van (yes, this was extremely important for her). She, too, got the additional oil maintenance, tire rotation, miscellaneous coverage for tires, nicks, and damage. Our payments are still in the same ball park as what I was paying alone and we could not be happier. Brandon, Laura and Roberto were amazing and if you are going to buy a new Kia, stop by Casey Kia in Newport News. They are more interested in making you happy than padding their pockets. More

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Very helpful dealership! Wasn't stressful at all like a lot of dearships can be! We had a wonderful time and couldn't have gotten a better deal on our Kia Sorento SXL AWD anywhere else! :) a lot of dearships can be! We had a wonderful time and couldn't have gotten a better deal on our Kia Sorento SXL AWD anywhere else! :) More

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Just wanted to give a big thanks to Casey kia for the pleasure I endured during my purchase of the AWESOME KIA OPTIMA TURBO!!! Staff and dealership were TOP NOTCH!!!!!! Friendly and humurous staff made t pleasure I endured during my purchase of the AWESOME KIA OPTIMA TURBO!!! Staff and dealership were TOP NOTCH!!!!!! Friendly and humurous staff made the buying process a breeze. Thank you to all the staff at Casey Kia!!! So very pleased and will definately return for any future purchases and will recommend your dealership to any person I can brag to about you!!!! Merry Christmas and have a great holiday. More

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Ms. Fite was friendly and very helpful as we asked questions about the purchase, and dealt clearly and honestly with the details of trade-in, purchase price, terms, and additional items such as extend questions about the purchase, and dealt clearly and honestly with the details of trade-in, purchase price, terms, and additional items such as extended warranty and service schedules. More

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Returning from overseas I had been researching my new KIA for over four months and could not wait to get my hands on a 2013 Optima. Settling in Chesapeake I dealt with two dealerships on the Southside for t for over four months and could not wait to get my hands on a 2013 Optima. Settling in Chesapeake I dealt with two dealerships on the Southside for the convenience, only to make the drive north to Newport News. From the start Casey Kia paid attention to all of my requests and had the best selection in all of Hampton Roads to choose from. Pam Lawrence made the purchase of my new car exactly what it needed to be. Do your homework, have a price in mind, and go see the folks at Casey Kia (especially Pam). They will make it as easy as you want it to be. Oh yeah, they have an excellent full service maintenance crew on site as well. I was able to take my 2006 KIA Sedona in for service after it had been in storage for three years. Francine took good care of my van and I will definitely make the drive to the Northside to maintain my two Kia's. Thanks to the whole crew at Casey Kia for an outstanding experience. More

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I was referred to Roberto Dial by my friend Neykia. I, I was referred to Roberto Dial by my friend Neykia. I, inadvertently, went to the incorrect dealership searching for Roberto. The salesman, at I was referred to Roberto Dial by my friend Neykia. I, inadvertently, went to the incorrect dealership searching for Roberto. The salesman, at the opposing dealership, attempted to sell me a vehicle, as opposed to directing me to the correct dealership. My experience at that particular dealership was horrible. I was made to feel less than a "tax paying law abiding" citizen. I left there feeling belittled and disappointed. Once I arrived at the "correct" Casey dealership, my energy was "rejuvenated! I met Roberto, who was a "Godsend." His reception was warm, pleasant, and professional. He introduced me to Pam Lawrence. My introduction to her, sealed the deal. Initially, Pam was met with severe hesitation, because of my "previous" experience at the "other" dealership. Pam relaxed my fears of rejection, due to "less than perfect credit scores, with a calm cool explanation on how the financing would work. I did not like the PT cruiser at first sight. But, once I test drove it, upon Pam's recommendation, I knew that the 2008 PT Cruiser was the vehicle for me. DEAL...!!! *smile* Roberto and Pam made this experience delightful. I never felt judged. I just felt like they sold me the vehicle that was right for me and my budget. Thank you guys for a job well done... More

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We attempted to purchase a new vehicle from Casey Kia and it was hands down the worst experience of our lives. The sales consultant was new but he was the only thing that made it tolerable. We were immediate it was hands down the worst experience of our lives. The sales consultant was new but he was the only thing that made it tolerable. We were immediately put into a vehicle "outside of our price range" but we purchased it, signed the paperwork, were congratulated and sent on our way. We had the car through the weekend and upon dropping off our check for the deposit on Monday learned that we weren't able to take our new car home unless we gave them another $2k-3k or they were happy to stick us in something...way lacking in comparison. Felt a little like bait and switch if you ask me but either way we were incredibly disappointed. To make matters worse, the sales manager felt very snake-like in the detached and unsympathetic way he dealt with us. We told them to keep both vehicles and went to another Kia dealer in the area where they took us behind the desk to *show* us the only reason we weren't "qualified" was because they wouldn't be making enough commission on the deal. We ended up qualifying and taking home a vehicle that cost more than the amount Casey Kia said we could qualify for. The whole thing was shady and we are both thrilled to know we didn't give Casey Kia a dime of our money! More

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