Roberto Cardenas

no reply is insulting please do not spam with ne reply thank you for attention thank you for attention More

by olivier0 Verified Customer Verified Customer

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Excelente y muy buen servicio todo el personal muy amable y te hacen sentir como en casa y te hacen sentir como en casa More

by ramirez.carlos250 Verified Customer Verified Customer

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On time sent head of service to my house to fix a brake light problem that wasn’t done at dealership!! light problem that wasn’t done at dealership!! More

by ezczc Verified Customer Verified Customer

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Thank you Justin for your prompt service, response, and for listening to my concerns every time for listening to my concerns every time More

by LIZ Verified Customer Verified Customer

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Kelsey in the service department was great 👍 fast service and on time. In and out service and on time. In and out More

by Porter Verified Customer Verified Customer

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We had a great experience, the team that worked with us to get our vehicles did a great job staying in our price range. to get our vehicles did a great job staying in our price range. More

by crosby_nicholson Verified Customer Verified Customer

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Went To o credit wants to keep met Maximus Very Helpful Salesman He Help Me Yet get A New Jeep Thank you great people. Go in Salesman He Help Me Yet get A New Jeep Thank you great people. Go in More

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I bought my 2019 Jeep Grand Cherrokee Altitude in November of 2018. It was sold to me with the wrong VIN number. Crown Dodge Ventura on King Street contacted me months later with the mistake. It took November of 2018. It was sold to me with the wrong VIN number. Crown Dodge Ventura on King Street contacted me months later with the mistake. It took me countless hours, over 22 phone calls to the dealership, and dealership management with very few calls returned. I was offered nothing for my inconvenience. I had to call and correct the Mopar card myself. I feel I should have been compensated. I recieved 3 sets of registration stickers for the same car. The last set was sent to me Nov. 2019. I am so incredibly disappointed by this dealership, management and lack of customer service. Many friends have bought new cars in the past year. All I say is DONT GO TO CROWN DODGE. I love my Jeep but regret my choice of dealership. The customer service manager has yet to call me. I cringe driving to this place just to get an oil change. Which took 2 hours today. Unbelievable. Disappointing....... More

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We had the best car buying experience! We were welcomed in by Roberto the sales representative who showed us cars we were interested in, helped us to decide on the car best suited our needs. We bought the in by Roberto the sales representative who showed us cars we were interested in, helped us to decide on the car best suited our needs. We bought the new beautiful car and had fun and excitement during the process! Thanks all you guys at Crown Dodge for making it fun and easy for us! More

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Poor Customer Service I called on Tuesday 9/17/19 to check status of our Pacifica van.@ 3pm.Was left on hold for 58 minutes. Unacceptable! Kept getting transferred three t I called on Tuesday 9/17/19 to check status of our Pacifica van.@ 3pm.Was left on hold for 58 minutes. Unacceptable! Kept getting transferred three times.After nearly an hour on hold, I was told the alternator was on order.It wont be here until Thursday or Friday.We have already waited a week.Seems like an alternator could have been found at another dealer and brought to your dealership in a week.Or obtained from another vehicle on your lot?You should keep such a common part in stock.Then, when Duane called on Thursday to say”Your van is ready for pick up,I was told the courtesy shuttle doesn’t come to Ojai.My husband is unable to drive at this time.I needed a ride to your dealership.They finally agreed to pick me up.Why so many hurdles to get a simple servicing on our vehicle?You have been in business for 40 years.No excuse for poor customer service!!😢 I’m sure happy that the van was under a lease warranty, so it was no cost to us. More

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