Roberto Castro Matos
Roberto Castro Matos at Miami Lakes Automall - Chevrolet Kia Dodge Chrysler Jeep Ram Mitsubishi

Roberto Castro Matos

Management

Miami Lakes Automall - Chevrolet Kia Dodge Chrysler Jeep Ram Mitsubishi

16600 NW 57th Ave
Miami Lakes, FL 33014

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4.3
27 Reviews
4.3

27 Reviews

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27 Reviews of Roberto Castro Matos

July 04, 2025

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Employee Rating

🚨 WARNING: THIS DEALERSHIP IS SCAMMING CUSTOMERS – KIA MIAMI LAKES If you’re thinking about buying a vehicle here, stop and read this carefully. What I’m about to share could happen to you too — and I More

by Alberto Altuve
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Jul 09, 2025

Miami Lakes Automall - Chevrolet Kia Dodge Chrysler Jeep Ram Mitsubishi responded

Good afternoon Alberto, this is Lance at Miami Lakes Kia (the Finance Director for the store). I wasn't involved in your transaction but I was going through the Google reviews and saw your issue regarding the payoff difference. In your email you mentioned you've been to the dealership dozens of times and spoke to the finance officer. Can you tell me who you talked to? I'm in charge of the finance department and I was never made aware of any payoff differences for your transaction. Can you tell me who you talked to, when you talked to them, etc.? I'd like to look into this. -Lance S.

Jul 09, 2025

Alberto Altuve responded

Hi Lance, thank you for reaching out here as well. This is the same message you already sent me by text. I replied to your text message with all the information you requested — including the names of the people I spoke with and screenshots showing that your own team (Adrián, Jorge, Michael, and my former salesperson Alberto Cedeño) had acknowledged the issue more than a year ago, promised to resolve it, and never followed through. Despite sending you all that evidence directly, I’m still waiting for something to happen — and nothing has happened. At this point, I’ve tried everything. I’ve been extremely patient. I just want this issue to be resolved as promised.

October 14, 2023

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Employee Rating

I had an absolute great experience with the purchase process of my vehicle from beginning to end. Thank you so much to everyone especially Jose Inoa, Roberto Matos in financing and Albert Lopez. More

by blue
Recommend Dealer
Yes

Other Employees Tagged: Jose Inoa

Oct 16, 2023

Miami Lakes Automall - Chevrolet Kia Dodge Chrysler Jeep Ram Mitsubishi responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

October 11, 2023

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Employee Rating

Buenas tardes mi experiencia con ustedes fue maravillosa son excelentes y los volvería a elegir More

by SAIDIECHETO
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 11, 2023

Miami Lakes Automall - Chevrolet Kia Dodge Chrysler Jeep Ram Mitsubishi responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

September 16, 2023

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Very professional courteous and made me feel comfortable and in good hands. Quality of service and amazing options and choices of cars fitting my budget! More

by MAX29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 18, 2023

Miami Lakes Automall - Chevrolet Kia Dodge Chrysler Jeep Ram Mitsubishi responded

Great to have you back with us again!

August 31, 2023

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Great service and professionalism. I was called by a manager to check on how the vehicle was running and how the service. All around awesome team. More

by larronicayshannon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Pablo Cartaya

Aug 31, 2023

Miami Lakes Automall - Chevrolet Kia Dodge Chrysler Jeep Ram Mitsubishi responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

July 12, 2023

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Employee Rating

Great and very attentive service by Chris Garcia. Very professional and honest about the whole process. More

by PATRICIA.MIGENIS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chris Garcia, Sam (salesperson)

Jul 13, 2023

Miami Lakes Automall - Chevrolet Kia Dodge Chrysler Jeep Ram Mitsubishi responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

July 07, 2023

Dealership Rating
Employee Rating

Me gusta las personas que trabajan ahí son muy amables y tratan muy bien a los costumer yo estoy my contenta con su servicio sigan así y ser un placer volver a su consecinario tan yo hice lees primero y Lug More

by ROSALOPEZ8322
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 07, 2023

Miami Lakes Automall - Chevrolet Kia Dodge Chrysler Jeep Ram Mitsubishi responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

June 26, 2023

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Employee Rating

Jose Inoa, Roberto Matos and Jorge Colla are simply AMAZING!!! They worked with me to get the best deal. I got exactly what I wanted at the price range I needed. They are the best, they will help you w More

by VVIGLIANO88
Sales Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Elizabeth Sanchez, Jose Inoa , Jorge Colla

Jun 26, 2023

Miami Lakes Automall - Chevrolet Kia Dodge Chrysler Jeep Ram Mitsubishi responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

May 02, 2023

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Employee Rating

Awesome dealer awesome sales managers and sales person would buy again and would recommend friends and family More

by freezebreezemechanical
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 02, 2023

Miami Lakes Automall - Chevrolet Kia Dodge Chrysler Jeep Ram Mitsubishi responded

Thank you again for this feedback, Juan! Just received your other 2 contributions yesterday.

March 24, 2023

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Employee Rating

Felt welcomed from the minute I walked in! I also loved my salesman! These things matter and I was pleased! Thank you Pedro! More

by ERWINMONZON27
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Mar 27, 2023

Miami Lakes Automall - Chevrolet Kia Dodge Chrysler Jeep Ram Mitsubishi responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

1

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