
Roberto Castro Matos
Management
Miami Lakes Automall - Chevrolet Kia Dodge Chrysler Jeep Ram Mitsubishi
16600 NW 57th Ave
Miami Lakes, FL 33014
27 Reviews
Write a Review27 Reviews of Roberto Castro Matos
July 04, 2025
🚨 WARNING: THIS DEALERSHIP IS SCAMMING CUSTOMERS – KIA MIAMI LAKES If you’re thinking about buying a vehicle here, stop and read this carefully. What I’m about to share could happen to you too — and I MIAMI LAKES If you’re thinking about buying a vehicle here, stop and read this carefully. What I’m about to share could happen to you too — and I don’t want anyone else to go through what I did. In May 2024, I bought a 2024 KIA Sorento from this dealership, trading in my Jeep Cherokee as part of the deal. The contract we signed clearly stated that the dealer would pay off my loan balance of $15,278.00. However, they only paid $14,980.33 — leaving a difference of $297.67 that I had to pay out of pocket. A direct violation of the signed contract! Since then, I’ve been to the dealership dozens of times. I spoke with the salesperson, the finance officer, and three different managers. The result? Empty promises. Lies. Wasted time. And not a single cent reimbursed. No one takes responsibility. But that’s not even the worst part… 🔧 During the first maintenance service: • They didn’t properly secure the engine cover, which bounced around under the hood while I was driving. • The engine was left covered in oil, and the interior was stained — the steering wheel and driver’s side door were smeared with grease. Zero care or professionalism. ⚠️ Life-threatening negligence: • During that same visit, they didn’t tighten the lug nuts on one of the wheels. I was driving on the highway with loose tires. It could’ve ended in a deadly accident. 💰 And now, the most outrageous part: • This week, I paid again for an oil change and tire rotation. I had marked the tires beforehand… and confirmed they NEVER did the rotation — but they charged for it anyway! This is the second time they’ve scammed me like this. How can anyone be sure they’re even changing the oil? I strongly recommend you take your vehicle to a trusted mechanic immediately to check and avoid major damage. This is not a mistake. This is a systematic practice of charging for services not performed, breaking contracts, negligence, and disrespecting customers. 👉 If you’re thinking about buying from KIA Miami Lakes, think again. ⚠️ You could be their next victim. 🛑 DO NOT TRUST this dealership. Sincerely, Alberto Altuve. More
Other Employees Tagged: Jesus Francos, Irving Gonzalez, Elizabeth Sanchez, Joe Calabro, Jose Inoa, Lazaro Pena, Rodrigo Otoni, Fabio Moreira, Rocco Jackintelle
October 14, 2023
I had an absolute great experience with the purchase process of my vehicle from beginning to end. Thank you so much to everyone especially Jose Inoa, Roberto Matos in financing and Albert Lopez. process of my vehicle from beginning to end. Thank you so much to everyone especially Jose Inoa, Roberto Matos in financing and Albert Lopez. More
Other Employees Tagged: Jose Inoa
September 16, 2023
Very professional courteous and made me feel comfortable and in good hands. Quality of service and amazing options and choices of cars fitting my budget! and in good hands. Quality of service and amazing options and choices of cars fitting my budget! More
Other Employees Tagged: Gregory Mirabal, Ihosvany Mesa , Steven Diaz-Drago, Elvis Gamez, Chris Wilcox, John Wood, Stephen Kopecy, Jesus Francos, Jose Inoa
August 31, 2023
Great service and professionalism. I was called by a manager to check on how the vehicle was running and how the service. All around awesome team. I was called by a manager to check on how the vehicle was running and how the service. All around awesome team. More
Other Employees Tagged: Pablo Cartaya
July 07, 2023
Me gusta las personas que trabajan ahí son muy amables y tratan muy bien a los costumer yo estoy my contenta con su servicio sigan así y ser un placer volver a su consecinario tan yo hice lees primero y Lug tratan muy bien a los costumer yo estoy my contenta con su servicio sigan así y ser un placer volver a su consecinario tan yo hice lees primero y Lugo compre mi carro muchas gracias por su atención al público gracias a todos por su amabilidad Att Rosa López More
Other Employees Tagged: Ihosvany Mesa , Steven Diaz-Drago, Elvis Gamez, John Wood, Stephen Kopecy, Jesus Francos, Irving Gonzalez, Joe Calabro, Rocco Jackintelle
June 26, 2023
Jose Inoa, Roberto Matos and Jorge Colla are simply AMAZING!!! They worked with me to get the best deal. I got exactly what I wanted at the price range I needed. They are the best, they will help you w AMAZING!!! They worked with me to get the best deal. I got exactly what I wanted at the price range I needed. They are the best, they will help you with anything you need. 100% recommended. I have yet to do any service to my car, but I can't wait to go back and have the same excellent experience. Thank you so much! More
Other Employees Tagged: Elizabeth Sanchez, Jose Inoa , Jorge Colla
May 02, 2023
Awesome dealer awesome sales managers and sales person would buy again and would recommend friends and family would buy again and would recommend friends and family More
Other Employees Tagged: Elvis Gamez, Jesus Francos, Irving Gonzalez, Joe Calabro, Jose Inoa, Lazaro Pena, Rodrigo Otoni, Fabio Moreira, Rocco Jackintelle


