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Roberto Hernandez
Roberto Hernandez at Gordie Boucher Lincoln of West Allis

Roberto Hernandez | Page 11

Service Advisor

Gordie Boucher Lincoln of West Allis

3161 S 108th St
West Allis, WI 53227

Contact Me
4.6
110 Reviews

Dealership Experience

4 yrs, 11 mos

Languages Spoken

English English

Spanish Spanish

4.6

110 Reviews

Write a Review

110 Reviews of Roberto Hernandez

August 23, 2024

Dealership Rating
Employee Rating

The service was great. Would keep coming back with how good I was treated by their team More

by KCLSCHAWHAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dawn Kelly, AJ Kallas, Roy Reger , Mike Jansen, Brian Mattison

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Aug 24, 2024

Gordie Boucher Lincoln of West Allis responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Roy Reger Service Manager 414-327-6000

August 21, 2024

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Employee Rating

The dealership was very knowledgeable and knew about the making and model on the vehicle that I purchased More

by TEDDY3AND4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 21, 2024

Gordie Boucher Lincoln of West Allis responded

Thanks for sharing about your experience with Gordie Boucher Lincoln of West Allis. We appreciate your business and hope to see you again soon! Roy Reger Service Manager 414-327-6000

August 21, 2024

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Employee Rating

Very nice dealership & comfortable waiting room. Roberto was super friendly and answered all my questions. More

by Hernandezj9561
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 21, 2024

Gordie Boucher Lincoln of West Allis responded

Thank you! Roberto and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gordie Boucher Lincoln of West Allis. Roy Reger Service Manager 414-327-6000

August 20, 2024

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Employee Rating

Great! I'll be back for my next Lincoln, though this one should last for quite a while. More

by RICKOREMUS
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Nick

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Aug 21, 2024

Gordie Boucher Lincoln of West Allis responded

Rick, Thank you so much for your kind words for Roberto and Nick, and for taking the time to leave us this wonderful feedback! Roy Reger Service Manager 414-327-6000

August 19, 2024

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Employee Rating

Not the greatest customer service. High are high and things should have been caught when I was in for an oil change. Got charged $200 for going back over what was done 2 weeks prior. T More

by Winkiejake
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Dawn Kelly, Roy Reger

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Aug 22, 2024

Gordie Boucher Lincoln of West Allis responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Roy Reger Service Manager 414-327-6000

August 19, 2024

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Employee Rating

All of my recent work was completed on time along with a car wash. I continue to bring my work to Boucher More

by Jspurlock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dawn Kelly, AJ Kallas, Roy Reger , Brian Mattison

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Aug 19, 2024

Gordie Boucher Lincoln of West Allis responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Roy Reger Service Manager 414-327-6000

August 08, 2024

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Employee Rating

This is the only dealership service center that I do not feel like I'm being taken for a ride every time I walk in the door. Everyone that helps me is knowledgeable and courteous, and they never try to upse More

by the1stbeef
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Mattison

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Aug 08, 2024

Gordie Boucher Lincoln of West Allis responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Roy Reger Service Manager 414-327-6000

August 01, 2024

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Employee Rating

Great people and good customer service. Thanks for your help on my car! Thank you More

by Trevorhuda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dawn Kelly, AJ Kallas, Roy Reger , Brian Mattison

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Aug 02, 2024

Gordie Boucher Lincoln of West Allis responded

Thank you, Trevor! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gordie Boucher Lincoln of West Allis. We look forward to having you as one of our valued customers for many more years to come! Roy Reger Service Manager 414-327-6000

July 06, 2024

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Employee Rating

Very professional and well organized Very informative and precise the in and out time was better than estimated More

by patoneintl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 08, 2024

Gordie Boucher Lincoln of West Allis responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gordie Boucher Lincoln of West Allis. We look forward to having you as one of our valued customers for many more years to come! Roy Reger Service Manager 414-327-6000

June 01, 2024

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Employee Rating

Pickup service was timely and smooth, service completed as promised and liked the video showing the service. Overall excellent experience More

by cwsmke
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Dawn Kelly , Brian Mattison, Andrew

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Jun 02, 2024

Gordie Boucher Lincoln of West Allis responded

Thanks for sharing your thoughts about your experience with Gordie Boucher Lincoln of West Allis. We appreciate your business and hope to see you again soon! Roy Reger Service Manager 414-327-6000

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