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Roberto Hernandez
Roberto Hernandez at Gordie Boucher Lincoln of West Allis

Roberto Hernandez | Page 12

Service Advisor

Gordie Boucher Lincoln of West Allis

3161 S 108th St
West Allis, WI 53227

Contact Me
4.6
124 Reviews

Dealership Experience

5 yrs

Languages Spoken

English English

Spanish Spanish

4.6

124 Reviews

Write a Review

124 Reviews of Roberto Hernandez

September 05, 2024

Dealership Rating
Employee Rating

Awesome service department . Always friendly and helpful. Love that they help with letting me know about services I need for preventative repairs. More

by RACHEL M.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dawn Kelly, AJ Kallas, Roy Reger

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Sep 05, 2024

Gordie Boucher Lincoln of West Allis responded

Rachel, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Dawn, Roberto, and our service team, and we look forward to working with you again. Roy Reger Service Manager 414-327-6000

August 29, 2024

Dealership Rating
Employee Rating

Dawn is absolutely fabulous. I also have worked with Brian and he is a great guy. My first experience with Roberto and he was very helpful More

by jbug.1
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dawn Kelly , Brian Mattison

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Aug 29, 2024

Gordie Boucher Lincoln of West Allis responded

Thanks for sharing your thoughts about your experience with Dawn and Roberto here at Gordie Boucher Lincoln of West Allis. We appreciate your business and hope to see you again soon! Roy Reger Service Manager 414-327-6000

August 25, 2024

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Employee Rating

Fantastic service and expertise - made it very simple and easy for me living almost an hour away. More

by annee7773
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 25, 2024

Gordie Boucher Lincoln of West Allis responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Roy Reger Service Manager 414-327-6000

August 23, 2024

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Employee Rating

Best service ever. They picked my car up, fixed the tire, washed and vacuumed the car and delivered it back to us. More

by Leereger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dawn Kelly, AJ Kallas, Roy Reger , Brian Mattison

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Aug 24, 2024

Gordie Boucher Lincoln of West Allis responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Roy Reger Service Manager 414-327-6000

August 23, 2024

Dealership Rating
Employee Rating

The service was great. Would keep coming back with how good I was treated by their team More

by KCLSCHAWHAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dawn Kelly, AJ Kallas, Roy Reger , Mike Jansen, Brian Mattison

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Aug 24, 2024

Gordie Boucher Lincoln of West Allis responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Roy Reger Service Manager 414-327-6000

August 21, 2024

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Employee Rating

The dealership was very knowledgeable and knew about the making and model on the vehicle that I purchased More

by TEDDY3AND4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 21, 2024

Gordie Boucher Lincoln of West Allis responded

Thanks for sharing about your experience with Gordie Boucher Lincoln of West Allis. We appreciate your business and hope to see you again soon! Roy Reger Service Manager 414-327-6000

August 21, 2024

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Employee Rating

Very nice dealership & comfortable waiting room. Roberto was super friendly and answered all my questions. More

by Hernandezj9561
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 21, 2024

Gordie Boucher Lincoln of West Allis responded

Thank you! Roberto and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gordie Boucher Lincoln of West Allis. Roy Reger Service Manager 414-327-6000

August 20, 2024

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Employee Rating

Great! I'll be back for my next Lincoln, though this one should last for quite a while. More

by RICKOREMUS
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Nick

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Aug 21, 2024

Gordie Boucher Lincoln of West Allis responded

Rick, Thank you so much for your kind words for Roberto and Nick, and for taking the time to leave us this wonderful feedback! Roy Reger Service Manager 414-327-6000

August 19, 2024

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Employee Rating

Not the greatest customer service. High are high and things should have been caught when I was in for an oil change. Got charged $200 for going back over what was done 2 weeks prior. T More

by Winkiejake
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Dawn Kelly, Roy Reger

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Aug 22, 2024

Gordie Boucher Lincoln of West Allis responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Roy Reger Service Manager 414-327-6000

August 19, 2024

Dealership Rating
Employee Rating

All of my recent work was completed on time along with a car wash. I continue to bring my work to Boucher More

by Jspurlock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dawn Kelly, AJ Kallas, Roy Reger , Brian Mattison

Report | Print
Aug 19, 2024

Gordie Boucher Lincoln of West Allis responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Roy Reger Service Manager 414-327-6000

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