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Roberto Hernandez

Overview Reviews (154) Inventory (200)

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Roberto Hernandez

Roberto Hernandez | Page 3

Service Advisor

Gordie Boucher Lincoln of West Allis

3161 S 108th St
West Allis, WI 53227

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4.7

154 Reviews

Overview Reviews (154) Inventory (200)

Dealership Experience

5 yrs, 2 mos

Languages Spoken

English

Spanish

4.7

154 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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154 Reviews of Roberto Hernandez

September 04, 2026

Dealership Rating

Employee Rating

They're very accommodating overall. . It was a 5 week repair ordeal. The only thing,is they claimed they patched the left front tire for leak and rotated the tires, with a 46 dollar cha . It was a 5 week repair ordeal. The only thing,is they claimed they patched the left front tire for leak and rotated the tires, with a 46 dollar charge. Upon receiving the car, the same left front tire was flat at 26-27libs. When the driver got to the house. The driver did not leave it and returned it to the shop. Obviously they never rotated the tires or fixed the leak the first time. More

by VICTORIA.E.ROMANS

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Roberto Hernandez

Sep 23, 2026 -

Gordie Boucher Lincoln of West Allis responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gordie Boucher Lincoln of West Allis. Joe England General Sales Manager 414-327-6000

August 31, 2026

Dealership Rating

Employee Rating

Everything went smoothly with the service work. Roberto Hernandez was great to work with! A Great service experience! Roberto Hernandez was great to work with! A Great service experience! More

by Jjptl

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Roberto Hernandez

Aug 31, 2026 -

Gordie Boucher Lincoln of West Allis responded

We’re glad the service on your Lincoln Aviator felt seamless from start to finish. Hearing that Roberto was great to work with means a lot to our service department. Joe England General Sales Manager 414-327-6000

August 31, 2026

Dealership Rating

Employee Rating

Simple. Easy. High Touch/White Glove Service. Gus was so fantastic to work with! He is so knowledgeable and made the whole process. Very simple. Easy. High Touch/White Glove Service. Gus was so fantastic to work with! He is so knowledgeable and made the whole process. Very simple. More

by ESTRODE

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Roberto Hernandez

Aug 31, 2026 -

Gordie Boucher Lincoln of West Allis responded

Knowing that our white glove service felt simple and effortless is rewarding. We’re glad the process felt straightforward during your Lincoln Navigator’s service. Your kind words and five star rating mean a great deal to our service department. Joe England General Sales Manager 414-327-6000

August 26, 2026

Dealership Rating

Employee Rating

Always thorough and friendly Safety is number one and they make sure all is in safe condition they make sure all is in safe condition More

by NANCYBERNIER

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Roberto Hernandez

Aug 26, 2026 -

Gordie Boucher Lincoln of West Allis responded

Your note about our focus on safety and thorough inspection shows how our service team cares for every Lincoln Corsair. Knowing you found our team friendly and attentive means a lot to us. Joe England General Sales Manager 414-327-6000

August 21, 2026

Dealership Rating

Employee Rating

I had lots of questions since this is my first Aviator. Roberto was very helpful and knowledgeable. Very satisfied.. Roberto was very helpful and knowledgeable. Very satisfied.. More

by MIKE

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Roberto Hernandez

Aug 21, 2026 -

Gordie Boucher Lincoln of West Allis responded

We’re glad Roberto could answer all your questions about the service on your Aviator. Your satisfaction means a lot to our service team. Joe England General Sales Manager 414-327-6000

August 20, 2026

Dealership Rating

Employee Rating

This dealership is hands down the best dealership in the State of Wisconsin. Mostly because of Roberto. State of Wisconsin. Mostly because of Roberto. More

by tim

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Aug 20, 2026 -

Gordie Boucher Lincoln of West Allis responded

We’re glad Roberto’s service on your Toyota RAV4 left such a positive impression. Hearing that you consider us the top dealership in Wisconsin means a lot to our team. Joe England General Sales Manager 414-327-6000

August 16, 2026

Dealership Rating

Employee Rating

Phone call to schedule with Dawn was quick and easy. Recall schedule service was on-time, great waiting room service and kind hospitality at the beverage bar. Service was completed and timely. Recall schedule service was on-time, great waiting room service and kind hospitality at the beverage bar. Service was completed and timely. More

by lscharles

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Roberto Hernandez

Aug 16, 2026 -

Gordie Boucher Lincoln of West Allis responded

Knowing that scheduling your recall service went quickly and smoothly means a lot to our service team. We’re glad your Lincoln MKC was ready right on time and that our waiting room hospitality, including the beverage bar, added to a comfortable visit. Thank you for the five-star rating and for trusting our dealership with your service needs. Joe England General Sales Manager 414-327-6000

August 15, 2026

Dealership Rating

Employee Rating

Satisfied with the work that was done and really appreciate the videos that we get each and the car wash appreciate the videos that we get each and the car wash More

by JOELLINDAHARRIS

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Roberto Hernandez

Aug 15, 2026 -

Gordie Boucher Lincoln of West Allis responded

Knowing that the videos and car wash enhanced your service visit is rewarding. Our team is pleased we could complete the work on your Lincoln Nautilus, send detailed video updates, and include a complimentary wash. Joe England General Sales Manager 414-327-6000

August 15, 2026

Dealership Rating

Employee Rating

I appreciate the service at Boucher. Dawn was really great to work with. Now looking forward to working with Roberto. Highly recommend the dealership. Dawn was really great to work with. Now looking forward to working with Roberto. Highly recommend the dealership. More

by Michele R

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Roberto Hernandez

Aug 15, 2026 -

Gordie Boucher Lincoln of West Allis responded

We’re glad you appreciate the service on your Lincoln Aviator and found our team easy to work with. Roberto looks forward to assisting you on your next visit, and hearing you highly recommend our dealership means a lot to us. Joe England General Sales Manager 414-327-6000

August 12, 2026

Dealership Rating

Employee Rating

Aviator came back with 2 dinks in tailgate Under Lincoln name didn't see it at dealer name didn't see it at dealer More

by Shultis60

Verified Customer

Recommend Dealer

Other Employees Tagged: Roberto Hernandez

Aug 17, 2026 -

Gordie Boucher Lincoln of West Allis responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you. Joe England General Sales Manager 414-327-6000

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