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Roberto Hernandez
Roberto Hernandez at Gordie Boucher Lincoln of West Allis

Roberto Hernandez | Page 3

Service Advisor

Gordie Boucher Lincoln of West Allis

3161 S 108th St
West Allis, WI 53227

Contact Me
4.7
91 Reviews

Dealership Experience

4 yrs, 10 mos

Languages Spoken

English English

Spanish Spanish

4.7

91 Reviews

Write a Review

91 Reviews of Roberto Hernandez

December 06, 2025

Dealership Rating
Employee Rating

Great service The shuttle service is very convenient and helpful when having car repairs and repairs are made on time More

by Roadking
Recommend Dealer
Yes

Other Employees Tagged: Roberto Hernandez

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Dec 06, 2025

Gordie Boucher Lincoln of West Allis responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Roy Reger Service Manager 414-327-6000

December 02, 2025

Dealership Rating
Employee Rating

I went in for a oil change and brakes. They told me I needed tires and a new battery. However what they failed to do was tell me I need a new headlight. But on the inspection sheet it stat More

by Ashleyrie93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Dawn Kelly, AJ Kallas

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Dec 05, 2025

Gordie Boucher Lincoln of West Allis responded

Providing a positive experience is our top priority, Ashley, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Roy Reger Service Manager 414-327-6000

November 22, 2025

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Employee Rating

Always a pleasure to work with Roberto and everyone in service. Work is done well and fast More

by asthor70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 22, 2025

Gordie Boucher Lincoln of West Allis responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gordie Boucher Lincoln of West Allis. Roy Reger Service Manager 414-327-6000

November 20, 2025

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Employee Rating

Gordie always provides great service and has great communication. That’s why I’ve been bringing them my cars for years. More

by tim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 20, 2025

Gordie Boucher Lincoln of West Allis responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gordie Boucher Lincoln of West Allis. Roy Reger Service Manager 414-327-6000

October 06, 2025

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Employee Rating

Dawn is amazing and great communications during the process . She always kept me up to date . More

by Suetammy4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dawn Kelly

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Oct 06, 2025

Gordie Boucher Lincoln of West Allis responded

Thanks for sharing about your experience with Gordie Boucher Lincoln of West Allis. We appreciate your business and hope to see you again soon! Roy Reger Service Manager 414-327-6000

September 10, 2025

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Employee Rating

Very kind, helpful and professional. He kept in. Constant communication throughout the process and was very thorough. More

by Ssharp3233
Recommend Dealer
Yes
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Sep 10, 2025

Gordie Boucher Lincoln of West Allis responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Roy Reger Service Manager 414-327-6000

August 30, 2025

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Employee Rating

Roberto Hernandez's service was excellent. He was courteous, informative, and kept me updated throughout the entire process. The video of both the problems and subsequent repairs was a surpris More

by jimmij333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 30, 2025

Gordie Boucher Lincoln of West Allis responded

Thanks for sharing about your experience with Gordie Boucher Lincoln of West Allis. We appreciate your business and hope to see you again soon! Roy Reger Service Manager 414-327-6000

August 23, 2025

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Employee Rating

Your typical deal, they will try and take you for as much money as they can. They don't give you the best advice and at least one of the managers is a smug xxxxx. More

by JP34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kifah Barakat, Dawn Kelly, Roy Reger , Brian Mattison

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Aug 27, 2025

Gordie Boucher Lincoln of West Allis responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Roy Reger Service Manager 414-327-6000

August 22, 2025

Dealership Rating
Employee Rating

Everyone I dealt with was courteous, professional, and communicative. I appreciate it communication via text which made it easy to respond on my schedule and the follow-up in person was also great! Highly More

by sannen70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 22, 2025

Gordie Boucher Lincoln of West Allis responded

Thanks for sharing your thoughts about your experience with Gordie Boucher Lincoln of West Allis. We appreciate your business and hope to see you again soon! Roy Reger Service Manager 414-327-6000

August 09, 2025

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Employee Rating

Very courteous and eager to help you with whatever you needed. My brother also uses them for his oil change needs. I would definitely use them in the future. More

by Donna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Aug 09, 2025

Gordie Boucher Lincoln of West Allis responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Roy Reger Service Manager 414-327-6000

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