Robin Gurtner
Robin Gurtner at Crown Buick GMC

Robin Gurtner | Page 19

Fixed Operations Director

Crown Buick GMC

2121 Clearview Pkwy
Metairie, LA 70001

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4.5
423 Reviews
4.5

423 Reviews

Write a Review

423 Reviews of Robin Gurtner

November 19, 2023

Dealership Rating
Employee Rating

Service Department kept me informed. of the repair status. Worked to meet my time deadlines. Overall, I find the Service Department personable, caring and trustworthy. More

by MaryBeth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kwanza Washington

Dec 13, 2023

Crown Buick GMC responded

Thank you for your positive feedback! It's wonderful to know that our Service Department kept you well-informed and accommodated your time constraints. Should you require any further assistance, please feel free to get in touch. We look forward to the opportunity to serve you again. Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

November 18, 2023

Dealership Rating
Employee Rating

This dealership illustrates a vibrant, state of the art, classy, car buying experience deep in the heart of Metairie. More

by acckmontalbano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kwanza Washington

Dec 13, 2023

Crown Buick GMC responded

Thank you for your fantastic feedback! Your description captures the essence of what we aim to provide. If you ever have more feedback or need assistance in the future, don't hesitate to reach out. We appreciate your kind words! Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

November 17, 2023

Dealership Rating
Employee Rating

Services always good facility is always clean , The staff is always courteous. Service appointment ran on time More

by LAURIENCOLEMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kwanza Washington

Dec 13, 2023

Crown Buick GMC responded

Thank you for your positive feedback! Your satisfaction is our priority, and we're glad you had a great expierence with us. We appreciate your continued support and look forward to serving you again. Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

November 16, 2023

Dealership Rating
Employee Rating

Great service. It was easy to schedule and the service was performed in a timely manner More

by RFORET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kwanza Washington

Dec 13, 2023

Crown Buick GMC responded

Thank you for your positive feedback! We're delighted to hear that you had a great service experience. We look forward to serving you again! Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

November 16, 2023

Dealership Rating
Employee Rating

The dealerships workmanship is very good and the staff is very informative. . My only complaint is the wait time. More

by DERVIN1900
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 13, 2023

Crown Buick GMC responded

Thank you for your feedback! Thank you for your kind words. We understand your concern about wait time, and we appreciate your patience. If there's anything specific you'd like us to address or if you have further comments, please feel free to reach out. We value your feedback and look forward to serving you again. Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

November 15, 2023

Dealership Rating
Employee Rating

Brought my 2023 Yukon Denali to get an oil change & my tires rotated. I also had a rattle in my passenger back door. Came in on Wednesday morning and by Saturday I had not heard anything. A service guy More

by LOBABIN
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kwanza Washington

Dec 07, 2023

Crown Buick GMC responded

Hello, I'm sorry for the inconvenience caused by the delay and the communication issues during your service visit. We understand the importance of your time and aim to provide efficient and transparent service. Regarding scheduling, our dealership requires the physical presence of vehicles to place them in the queue for service. This practice helps us effectively manage our service schedule by organizing and prioritizing work based on the cars physically present at our facility. Your feedback is incredibly valuable, and I'll personally ensure we address these communication gaps within our team to enhance our service standards and better meet your expectations in the future. Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

November 15, 2023

Dealership Rating
Employee Rating

Everybody was so kind. I was informed every step of the way. Everyone was very professional. More

by NITACOLLINS81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kwanza Washington

Dec 13, 2023

Crown Buick GMC responded

Thank you for your feed back & kind words. We appreciate your business & look forward to serving you again in the future! Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

November 13, 2023

Dealership Rating
Employee Rating

Car is ready when promised, friendly staff, nice waiting area for service and clean facility. More

by killiekat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 13, 2023

Crown Buick GMC responded

Thank you for taking the time to share your positive experience! We're pleased to hear that you had a good experience with us. We appreciate your feedback and look forward to serving you again. Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

November 10, 2023

Dealership Rating
Employee Rating

My low tire light was on so I took my car in to have it checked. The fast and friendly guy found a sharp metal piece stuck in my tire and told me it could not be fixed. A replacement tire was available and More

by BARBYN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

November 09, 2023

Dealership Rating
Employee Rating

Service was GREAT! We can always depend on you for good service and good pricing. Thank you for being there for us . Bobbie Melan More

by BMELAN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kwanza Washington

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