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Robin Gurtner
Robin Gurtner at Crown Buick GMC

Robin Gurtner | Page 25

Fixed Operations Director

Crown Buick GMC

2121 Clearview Pkwy
Metairie, LA 70001

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4.5
423 Reviews
4.5

423 Reviews

Write a Review

423 Reviews of Robin Gurtner

September 07, 2023

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Employee Rating

Very pleased, very nice waiting area while I wait for the car. The staff was very courteous. More

by MJOLYL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kwanza Washington

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Oct 05, 2023

Crown Buick GMC responded

Hi there! We're delighted to hear that you were very pleased with your experience at Crown. It's great that you found our waiting area comfortable, and our staff courteous. If you have any more questions or need assistance in the future, please don't hesitate to reach out. We appreciate your feedback, and we're here to help whenever you need us. Safe travels! Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

September 02, 2023

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Employee Rating

Easy to make an appointment. Honest and knowledgeable technicians. Finished their work on time. Clean. More

by BBHARDIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kwanza Washington

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Sep 12, 2023

Crown Buick GMC responded

Thank you for sharing your experience with us! We truly appreciate your business and eagerly anticipate the opportunity to assist you again in the future. Please feel free to give us a call @ 504-262-0784 for your next service appointment, as we are committed to providing you with the best experience. Warm regards, Jenna Sellstrom BDC/Internet Director Crown Buick GMC

September 02, 2023

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Employee Rating

Great customer service! ! From the moment you walk up! Excellent service! Would recommend to everyone! More

by DTAYLOR115
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Krysten

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Sep 12, 2023

Crown Buick GMC responded

Thank you for your positive review, we appreciate your business and hope to see you again in the future! Warm regards, Jenna Sellstrom BDC/Internet Director Crown Buick GMC

August 31, 2023

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Employee Rating

This is the second time using Crown GMC for repairs. Both times I was very satisfied with the quality of work. More

by ALLMINE4LIFE2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kwanza Washington

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Oct 05, 2023

Crown Buick GMC responded

We're glad to hear that you've had positive experiences with Crown GMC for your repairs. It's fantastic that you were very satisfied with the quality of work both times. If you ever need further assistance or have any questions, please don't hesitate to reach out. We appreciate your continued trust in us. Safe travels! Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

August 28, 2023

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Employee Rating

Crown Buick GMC recall work done, plus added oil change,windshield wipers and engine filter changed. Wished they would have washed it. I have one black oil spot on inside of Enclave. I know I should More

by DMCWEST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kwanza Washington

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Aug 30, 2023

Crown Buick GMC responded

We appreciate you taking the time to share your positive experience with our services! Regrettably, at the moment, we do not provide washes and detailing services on-site. However, we have aspirations to introduce these services to our repertoire in the future. We eagerly await the opportunity to serve you again for your upcoming service requirements. Thank you once more for your feedback and patronage! Warm regards, Jenna Sellstrom BDC/Internet Director Crown Buick GMC

August 27, 2023

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Employee Rating

Took my car in for an appointment to have the oil serviced. Car ready with the appointment was fast, great service and staff very nice. More

by CHAENSEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kwanza Washington

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Oct 06, 2023

Crown Buick GMC responded

Hi! We're pleased to hear that your experience with us here at Crown was efficient and positive. It's great that the oil service was completed promptly and that the staff was friendly. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing us for your automotive needs! Safe travels! Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

August 26, 2023

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Employee Rating

Service was faster than I expected. All were great to deal with on my first service trip. More

by bpchiasson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kwanza Washington

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Aug 31, 2023

Crown Buick GMC responded

Thank you for your positive service review! We appreciate your kind words and are thrilled to hear that you were satisfied with our service. We look forward to serving you again soon. Warm regards, Jenna Sellstrom BDC/Internet Director Crown Buick GMC

August 20, 2023

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Employee Rating

Great service. We where in and out in a hour. Looking forward to have all repairs and service done at this dealership. More

by ROME.PENELOPE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kwanza Washington

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Oct 06, 2023

Crown Buick GMC responded

Hello there! We're delighted to hear that you had a great service experience with us here at Crown. It's fantastic that you were in and out in a timely manner. We appreciate your trust in us for future repairs and services. If you have any further questions or need assistance, please don't hesitate to reach out. Thank you for choosing us, and we look forward to serving you again! Safe travels! Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

August 19, 2023

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Employee Rating

Very helpful, fast, and informative. Curtus and friendly. They know who I am and talk to me and know my name. More

by LUQUDUKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kwanza Washington

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Oct 06, 2023

Crown Buick GMC responded

Hi there! We're pleased to hear that our staff was very helpful, fast, and informative during your visit. It's great to know that they were courteous and friendly, making you feel welcomed and valued as a customer. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing us, and we appreciate your continued support! Safe travels! Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

August 19, 2023

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Employee Rating

My appointment was on 8/3/23 and no one even looked at the car do diagnostic check until a week later on 8/9/23 and didn't get car back until 8/11, Why make appointment when you take a week to check car. More

by BRICHARD16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Aug 30, 2023

Crown Buick GMC responded

I sincerely apologize for the extended delay you experienced with our service department. It seems that the high service volume during the summer surge has led us to adapt to drop-off appointments. Your feedback is highly valued, and we are committed to addressing this situation promptly. To ensure that we address your concerns effectively, please don't hesitate to contact me directly at Jennas@Crownbuickgmc.com. Kindly provide any additional details you can share, and I will personally investigate and work towards a resolution. Thank you for your patience and understanding. Best regards, Jenna Sellstrom BDC/ Internet Manager Crown Buick GMC

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