Robin Gurtner
Robin Gurtner at Crown Buick GMC

Robin Gurtner | Page 24

Fixed Operations Director

Crown Buick GMC

2121 Clearview Pkwy
Metairie, LA 70001

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4.5
423 Reviews
4.5

423 Reviews

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423 Reviews of Robin Gurtner

September 22, 2023

Dealership Rating
Employee Rating

Everything went well and got the car back the same day. The only disappointment was, I couldn’t check my air condition in my car because it would take 2 to 3 days because they are short on technicians at t More

by JERRYDCM
Service Price Transparency
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Recommend Dealer
Yes
Oct 05, 2023

Crown Buick GMC responded

Hi Jerry! Thank you for sharing your experience with us. We're glad to hear that everything went well and that you received your car back promptly. We apologize for the inconvenience regarding the air conditioning check, and we appreciate your understanding. Please don't hesitate to reach out when you're ready, and we'll be happy to assist you. We are currently implementing a new schedule this week to help minimize the wait time for future diagnostics. Thank you for your patience, and we look forward to serving you again in the future! Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

September 22, 2023

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Everyone is always so pleasant and friendly Take me on time and the wait is not bad Great job on my suv thank yju Vickie Krantz More

by VKRANTZ
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Kwanza Washington

Oct 05, 2023

Crown Buick GMC responded

Hello there! We're pleased to hear about your positive experience with us! Being pleasant, friendly, and punctual are important aspects of our service. We're glad to know that the wait time met your expectations. If you ever need anything else or have any questions, feel free to reach out. Thank you for choosing us, and we look forward to serving you again! Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

September 17, 2023

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I bring my car for regular service at Crown. Making an appointment online is easy. The service technicians are informative and friendly. I wait for my service to be completed at the dealership. More

by twindmann
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kwanza Washington

Oct 05, 2023

Crown Buick GMC responded

Hi there! Thank you for your positive feedback! We're glad to hear that you find the appointment process easy and that our service technicians are informative and friendly. We're also pleased to know that you find our waiting area comfortable! If there's anything else we can do to enhance your experience, please let us know. Thank you for choosing us for your regular service, and we look forward to serving you again! Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

September 16, 2023

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The service was fast and friendly as usual. I got an oil change and tire rotation for $100.03 and was in -and-out in just over an hour. More

by Kevin S.
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Recommend Dealer
Yes

Other Employees Tagged: Wayne Bourg, Kwanza Washington

Oct 05, 2023

Crown Buick GMC responded

Hey Kevin! We're delighted to hear that you had a fast and friendly experience with our service team at Crown. It's great to know that your oil change and tire rotation were completed efficiently. If you have any further questions or need assistance in the future, don't hesitate to reach out. Thank you for choosing Crown for your automotive needs! Safe travels! Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

September 16, 2023

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Service was fast. Service center sent a tow truck out and collected my vehicle. Vehicle was fixed the same day within hours. Thank you!!! More

by Careys
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Kwanza Washington

Oct 05, 2023

Crown Buick GMC responded

Hello! We're thrilled to hear that your service experience at Crown was fast and efficient. It's great that our service center was able to promptly arrange the tow and have your vehicle repaired on the same day. If you ever need assistance in the future or have any questions, please don't hesitate to reach out. Thank you for choosing Crown, and we're here to help whenever you need us! Safe travels! Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

September 14, 2023

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They have been great ever since I purchased my car! I take my car to them to get serviced and they are always very quick and efficient. They make things so easy for me! More

by CAILENQUINN13
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Recommend Dealer
Yes

Other Employees Tagged: Kwanza Washington , Al Chen

Oct 05, 2023

Crown Buick GMC responded

Hi Cailen! We're delighted to hear that you've had a positive experience with us since purchasing your car. Quick and efficient service is important to us, and we're glad to know we've been able to make things easy for you. If you ever need anything else or have any questions, feel free to reach out. Thank you for choosing us, and we look forward to serving you again! Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

September 11, 2023

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Employee Rating

Very nice place. My advisor is the best will be definitely going back for my next oil change More

by CHELSEALM74
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Recommend Dealer
Yes

Other Employees Tagged: Kwanza Washington , Jay Thompson

Sep 12, 2023

Crown Buick GMC responded

We appreciate your ongoing support and valued business. It's wonderful to know that you feel at ease returning to us. We'll be sure to share your kind words. Warm regards, Jenna Sellstrom BDC/Internet Director Crown Buick GMC

September 11, 2023

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Very courteous and friendly got the job done in a timely manner. I was in and out. More

by BROWNCHANK19
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Recommend Dealer
Yes

Other Employees Tagged: Kwanza Washington

Sep 12, 2023

Crown Buick GMC responded

Thank you for your positive review, we appreciate your business! Warm regards, Jenna Sellstrom BDC/Internet Director Crown Buick GMC

September 10, 2023

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The staff has been friendly, however does not go above and beyond to ensure customer satisfaction More

by DWILL15
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Recommend Dealer
Yes
Sep 12, 2023

Crown Buick GMC responded

Thank you for your feedback. While our staff is friendly, we acknowledge there is always room for improvement in going above and beyond to ensure customer satisfaction. We value your input and will work diligently to enhance your experience in the future. Please reach out to me directly so we are able to rectify this situation! Jennas@crownbuickgmc.com Warm regards, Jenna Sellstrom BDC/Internet Director Crown Buick GMC

September 10, 2023

Dealership Rating
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Great job as usual. Very customer friendly. Well run dealership and great people to deal with. More

by GVOCKEMD
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Joe Grego , Danette

Sep 12, 2023

Crown Buick GMC responded

We thank you for your glowing 5-star review! We're absolutely thrilled to hear that you've had a wonderful experience. Should you ever need assistance in the future, we'd be honored to help once again. Warm regards, Jenna Sellstrom BDC/Internet Director Crown Buick GMC

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