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Robin Gurtner
Robin Gurtner at Crown Buick GMC

Robin Gurtner | Page 26

Fixed Operations Director

Crown Buick GMC

2121 Clearview Pkwy
Metairie, LA 70001

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4.5
423 Reviews
4.5

423 Reviews

Write a Review

423 Reviews of Robin Gurtner

August 17, 2023

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Employee Rating

Great customer service! Extremely helpful and knowledgeable team! Will definitely recommend to others! Thank you! More

by DTAYLOR115
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Katlin

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Aug 31, 2023

Crown Buick GMC responded

Thank you for your positive feedback! We're delighted to hear that you had a great time with us. We truly value your business and look forward to assisting you again in the future. Warm regards, Jenna Sellstrom BDC/Internet Director Crown Buick GMC

August 17, 2023

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Employee Rating

It is a nice clean dealership with good service people and nice accomodations for it customers... More

by DAONEGEM
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 31, 2023

Crown Buick GMC responded

Thank you for your positive feedback! We're delighted to hear that you had a great time with us. We truly value your business and look forward to assisting you again in the future. Warm regards, Jenna Sellstrom BDC/Internet Director Crown Buick GMC

August 17, 2023

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Employee Rating

Easy to work with everyone is very helpful and everyone went beyond to help me . More

by GARCIA.ELVIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wayne Bourg, Joe Grego, Jenna Sellstrom, Kwanza Washington, Amy LeBlanc, Sandy Cox , Katelyn Normand

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Aug 31, 2023

Crown Buick GMC responded

Thank you for your wonderful review of our dealership! We greatly appreciate your kind words and are happy that you had a positive experience with us. It was a pleasure serving you, and we hope to see you again. Warm regards, Jenna Sellstrom BDC/Internet Director Crown Buick GMC

August 16, 2023

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Employee Rating

The service department was extremely swift and efficient. All of the service advisors are very warm and welcoming. They were able to replace my tire the same day. I even bumped into my salesperson and was ab More

by DEBIDAVIES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Al Chen

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Aug 31, 2023

Crown Buick GMC responded

Thank you for your positive review! We appreciate your kind words and are thrilled that you had a great experience with us. Your satisfaction is our top priority, and we're grateful for your support. Warm regards, Jenna Sellstrom BDC/Internet Director Crown Buick GMC

August 13, 2023

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Employee Rating

My service appointment was fast and efficient. Everyone was pleasant and helpful. It was great experience. More

by PALOADE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 31, 2023

Crown Buick GMC responded

Thank you for your positive feedback! We're delighted to hear that you had a great time with us. We truly value your business and look forward to assisting you again in the future. Warm regards, Jenna Sellstrom BDC/Internet Director Crown Buick GMC

August 12, 2023

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Employee Rating

The service is convenient and the repairs were too long in time. Improvements are needed. In the end people did listen. More

by RAEGI59
Recommend Dealer
Yes

Other Employees Tagged: Kwanza Washington

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Oct 06, 2023

Crown Buick GMC responded

Hi there, Thank you for your feedback. We apologize for any inconvenience caused by the repair time. We appreciate your patience and will certainly take your comments into consideration for improvement. If you have any further concerns or suggestions, please don't hesitate to reach out to me directly at [JennaS@crownbuickgmc.com]. Your input is important to us, and we're committed to providing the best service possible. Thank you for being a valued customer. Safe travels! Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

August 10, 2023

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Employee Rating

Easy professional and streamlined, very good customer service and communication throughout the process, car was better than when I dropped it and the team was detailed in explaining to me the how’s and w More

by RYAN@KELLYINDUSTRIESLLC.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kwanza Washington , Kaitlin, Brandon

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Oct 06, 2023

Crown Buick GMC responded

Hi Ryan, We're thrilled to hear that your experience at Crown was easy, professional, and streamlined. It's fantastic that you received very good customer service and clear communication throughout the process. We're delighted that your car was even better than when you dropped it off and that the team took the time to explain the details. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing us, and we look forward to serving you again! Safe travels! Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

August 10, 2023

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Employee Rating

Brought my Encore GX in at the appointed time and the service was completed in close to an hour. P, S. the guest coffee dispenser is the greatest.. More

by DAVEPHARRELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kwanza Washington , Dantana Spl?)

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Oct 06, 2023

Crown Buick GMC responded

Hi Dave! We're glad to hear that your service appointment for your Encore GX went smoothly and was completed efficiently. And we're pleased to know you enjoyed the coffee! If you have any other questions or need further assistance, don't hesitate to reach out. Thank you for choosing Crown Buick GMC, and we look forward to serving you again in the future. Safe travels! Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

August 09, 2023

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Employee Rating

Great service! Easy to make appointments and quick results. Nice to get reminders by message to bring it in! More

by MESUTER1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 06, 2023

Crown Buick GMC responded

Hi there! We're delighted to hear about your positive experience! Making the service process easy and efficient is one of our top priorities. We're glad you appreciate the appointment reminders as well. If you ever have any more questions or need further assistance, feel free to reach out. Thank you for choosing Crown Buick GMC! Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

August 07, 2023

Dealership Rating
Employee Rating

Very pleased with my recent visit. Communication was great throughout the process, and my car was ready as promised.Everyone was pleasant and helpful. More

by TANYADEE1973
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Al Chen

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Oct 06, 2023

Crown Buick GMC responded

Hi Tanya! We're delighted to hear that you had a positive experience during your recent visit. It's great to know that our communication and service met your expectations. Thank you for your kind words about our team. If there's anything else you need in the future, please don't hesitate to reach out. Safe travels! Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

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