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Robin Gurtner
Robin Gurtner at Crown Buick GMC

Robin Gurtner | Page 31

Fixed Operations Director

Crown Buick GMC

2121 Clearview Pkwy
Metairie, LA 70001

Contact Me
4.5
423 Reviews
4.5

423 Reviews

Write a Review

423 Reviews of Robin Gurtner

July 08, 2023

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Employee Rating

They need to pay more attention to detail. Should not have to return for items they forgot to put back in car. More

by BWAGNER_53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kwanza Washington

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Jul 11, 2023

Crown Buick GMC responded

We're sorry to hear about your disappointment with our services. We apologize for any inconvenience caused and appreciate you bringing this to our attention. We value your feedback and would like to make things right. Please reach out to me at jennas@crownbuickgmc.com and we'll work towards a resolution. Thank you for your understanding. Warm Regards, Jenna BDC Manager Crown Buick GMC Metairie

July 08, 2023

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Employee Rating

Very please with the service, extremely professional and helpful. The service was performed on time. More

by KENNYE44
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kwanza Washington

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Jul 11, 2023

Crown Buick GMC responded

Thank you for your positive service review! We truly appreciate your feedback and are delighted to hear that you were satisfied with our service. Your satisfaction is our priority, and we look forward to serving you again in the future. Best Regards, Jenna BDC Manager Crown Buick GMC Metairie

July 08, 2023

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Employee Rating

Pleased with the service and found everyone polite and courteous. I liked when there were cookies in the waiting area . More

by LINDAGEOD
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kwanza Washington

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Jul 11, 2023

Crown Buick GMC responded

Thank you for your positive service review! We truly appreciate your feedback and are delighted to hear that you were satisfied with our service. Your satisfaction is our priority, and we look forward to serving you again in the future. We hope to introduce more tasty snacks in the waiting area soon! Best Regards, Jenna BDC Manager Crown Buick GMC Metairie

July 07, 2023

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Service is always very good that's why I always have my car serviced at Buick More

by CLARESTOUPS
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 11, 2023

Crown Buick GMC responded

We appreciate your review! Thank you for taking the time to share your experience. We are committed to providing excellent service, and your feedback reaffirms that we're on the right track. We appreciate your trust in us and can't wait to serve you again. Best Regards, Jenna BDC Manager Crown Buick GMC Metairie

July 07, 2023

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Employee Rating

The Repair Shop staff has been very helpful with prompt information, service and advice. I appreciate their professionalism and respect of me as a client. More

by TWHITE64
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 11, 2023

Crown Buick GMC responded

We appreciate your review! Thank you for taking the time to share your experience. We are committed to providing excellent service, and your feedback reaffirms that we're on the right track. We appreciate your trust in us and can't wait to serve you again. Best Regards, Jenna BDC Manager Crown Buick GMC Metairie

July 06, 2023

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Employee Rating

Took awhile unfortunately they didn't fix the problem again also waiting on a call be for a part they had to order More

by RFWESTEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kwanza Washington

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Jul 11, 2023

Crown Buick GMC responded

We're sorry to hear about the delay with our services. We apologize for any inconvenience caused and appreciate you bringing this to our attention. We value your feedback and would like to keep in touch. Please reach out to me at jennas@crownbuickgmc.com at anytime. I'd be happy to check on the part! Warm Regards, Jenna BDC Manager Crown Buick GMC Metairie

July 06, 2023

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Employee Rating

I appreciate the professionalism of the staff and their promptness. The detail provided as a result of the service that was provided and performed. More

by MELILLIE57
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 11, 2023

Crown Buick GMC responded

Thank you for taking the time to share your experience! We value your business and look forward to assisting you again in the future. Best Regards, Jenna BDC Manager Crown Buick GMC Metairie

July 01, 2023

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Employee Rating

Excellent service. Service was provided within one hour upon arrival. Enjoyed quality coffee in clean comfortable lounge. More

by LOHOLA
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kwanza Washington

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Jul 11, 2023

Crown Buick GMC responded

Thank you for taking the time to share your experience! We value your business and look forward to assisting you again in the future. Best Regards, Jenna BDC Manager Crown Buick GMC Metairie

July 01, 2023

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Employee Rating

Great service and kept their promise to complete work within said time. Great job indeed. More

by IGGIEH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wayne Bourg, Jenna Sellstrom, Kwanza Washington, Amy LeBlanc , Katelyn Normand

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Jul 11, 2023

Crown Buick GMC responded

Thank you for taking the time to share your experience! We value your business and look forward to assisting you again in the future. Best Regards, Jenna BDC Manager Crown Buick GMC Metairie

June 30, 2023

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Employee Rating

Service was great! ! Got my truck back within hours!!! A+ service!!! Very friendly and professional!! More

by KANDTDUP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kwanza Washington

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Jul 11, 2023

Crown Buick GMC responded

We appreciate your review! Thank you for taking the time to share your experience. We are committed to providing excellent service, and your feedback reaffirms that we're on the right track. We appreciate your trust in us and can't wait to serve you again. Best Regards, Jenna BDC Manager Crown Buick GMC Metairie

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