Robo Rivera
Robo Rivera at Elder Ford of Tampa

Robo Rivera | Page 23

CUSTOMER RELATIONS MANAGER

Elder Ford of Tampa

9560 N Florida Ave
Tampa, FL 33612

4.4
270 Reviews
4.4

270 Reviews

Write a Review

Dealership Experience

10 yrs, 5 mos

Industry Experience

10 yrs, 5 mos

Languages Spoken

Spanish Spanish

270 Reviews of Robo Rivera

August 04, 2022

Dealership Rating
Employee Rating

Although I gave 5 stars rating it is for the sales person cesar and the concierge team. The sales supervisor is the most rude, arrogant and don’t care about customers making the customer feel like their busi More

by ROCASIO0
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dan Sills, Cesar Castillo, Eli Osorio, Grant Kitner , Dillon Gastineau, Giovanni Marrero

Aug 05, 2022

Elder Ford of Tampa responded

Hi, We strive to earn customers for life and I am extremely disappointed to hear of your negative experience with our dealership. I would like the opportunity to try and regain your trust in our business by attempting to resolve this matter for you, if I still can. I take our customers’ comments and feedback very seriously, so please take a minute to give me a call at 813-279-7301. I would like to understand exactly what went wrong and hopefully turn your experience around. Thank you, Dan Sills General Manager Elder Ford of Tampa

August 04, 2022

Dealership Rating
Employee Rating

WOW! !! Excellent customer service by all staff that we dealt with. Kudos to Johnathan, Kristian, and specially Robo 👍🏼👍🏼👍🏼👍🏼👏🏼👏🏼👏🏼👏🏼👏🏼 More

by Robe512
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Aug 05, 2022

Elder Ford of Tampa responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Elder Ford of Tampa, we value our customers and we look forward to seeing you on your next visit. Take care!

August 03, 2022

Dealership Rating
Employee Rating

The whole shop experience was great . Friendly staff and good customer services. I could be more happy … More

by Edartigas
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Aug 04, 2022

Elder Ford of Tampa responded

Hi, we are very happy to have provided you with such a positive experience! We hope to be of service to you again! Take care!

August 01, 2022

Dealership Rating
Employee Rating

It was a great experience working with this location! Would definitely recommend this place to friends More

by REYAUTOS12
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cesar Castillo

Aug 03, 2022

Elder Ford of Tampa responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

July 31, 2022

Dealership Rating
Employee Rating

Very helpful employees are all friendly and helpful would definitely recommend to anyone looking for a vehicle More

by Omegafenrir
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Giovanni Marrero, Robert Tucci

Aug 02, 2022

Elder Ford of Tampa responded

Hello, thank you for leaving such a great review and high star rating. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

July 30, 2022

Dealership Rating
Employee Rating

Fantastic experiences at Elder Ford today; highly recommend. Great buying experience! Thank you to Brennan. More

by Mhedstrom
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Giovanni Marrero

Aug 02, 2022

Elder Ford of Tampa responded

Hello, thank you for leaving such a great review and high star rating. Please let us know if there is ever anything else we can do for you! Safe travels!

July 30, 2022

Dealership Rating
Employee Rating

Very easy to work with, communicated everything very well, made sure I felt comfortable with my choice and the pricing they gave, very humble. More

by alexdclark2001
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Izzy, Damian irenton

Aug 01, 2022

Elder Ford of Tampa responded

Hello, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

July 30, 2022

Dealership Rating
Employee Rating

Great customer service and support. Ryan the internet manager was accommodating and patient. The staff was friendly. More

by Isis
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Aug 01, 2022

Elder Ford of Tampa responded

Hello, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

July 30, 2022

Dealership Rating
Employee Rating

Excelente atención . Muy agradecido por la atención recibida y en cada uno de lo contactos que mantuvimos More

by Matias Pinto
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Raidel orta

Aug 04, 2022

Elder Ford of Tampa responded

Matías, ¡nos alegra mucho leer una reseña tan buena sobre el élder Ford de Tampa! Esperamos poder servirle nuevamente. ¡Cuídate!

July 29, 2022

Dealership Rating
Employee Rating

Joshua from concierge was amazing and ali and team were so helpful! Thank you so much!! More

by Lt
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ali Syed, Dan Sills , Joshua Haegele

Aug 01, 2022

Elder Ford of Tampa responded

Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Elder Ford of Tampa, we value our customers and we look forward to seeing you on your next visit. Take care!

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