Robo Rivera | Page 27

On April 18,2022, I purchased a used Ford F-450 at the Elder Ford of Tampa. I was received and treated with poor service by John Weicherding at the dealership. When I did the walk around the truck, there Elder Ford of Tampa. I was received and treated with poor service by John Weicherding at the dealership. When I did the walk around the truck, there were a few things missing (rugs,headrest,extra key) from the truck and expressed them to Mr. Weicherding. The answer given to me that it was nothing they can do since that’s how they sale it. I was disappointed at the purchased process since it was rushed, ruched,rushed and unnecessary comments of how long my wife was taking to add the truck to our insurance. Also for the financial representative Brian, he did not understand about the apportioned plates and being sarcastic of what I was telling him. He was still lost even when his manager came to explain about the plates. I questioned their off road insurance, however his answer was that I did a lot of money. Regardless of how much I make, there is no reason for Brian to make sarcastic comments. The only person that stood out for me was a Hispanic gentleman over in parts that helped me to get the rugs, since I was asked him if they have it. Mr, Weicherding said during the walk around that they did not have at the dealership. When the Hispanic gentleman over in parts brought me the rugs, Mr. Weicherding and a Magee of sales got upset and their expressions changed. Then, they told me that if I gave them a good review, they would help me to get another key, since the truck has only one. As soon as I got home with the truck, I noticed the front glass was cracked. They hid the cracked glass with a Ford sticker. After paying $74,000 for a used truck, I expected to have rugs, headrest, an extra key, the gps and bluetooth cleared ( they had the previous owner info). I am very disappointed and shocked from what happened. The situation was very irritating. Elder Ford of Tampa needs to educate and display better customer service. More

by ericrios1977 Verified Customer Verified Customer

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The Elder Ford team go above and beyond to ensure the top tier of customer experience. Kitt (sales) and Roberto (concierge), and all of their teams are responsive, caring, and honor their commitments all the tier of customer experience. Kitt (sales) and Roberto (concierge), and all of their teams are responsive, caring, and honor their commitments all the way through the process. Highly recommended. 5/5 ⭐️⭐️⭐️⭐️⭐️ all the way. More

by stephen.hindle Verified Customer Verified Customer

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Always make my visits comfortable. so helpfull and get you in and out as fast as they can.I wouldnt go anywhere else! so helpfull and get you in and out as fast as they can.I wouldnt go anywhere else! More

by LINDAWITTEVEEN54 Verified Customer Verified Customer

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I had a very good experience this time. Everyone was nice and friendly.Good job Everyone was nice and friendly.Good job More

by ESCRIBANOHOME Verified Customer Verified Customer

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I had a great experience financing a car for the first time with Elder Ford. My salesperson, Rei, was so great in helping me through the process. Honest, knowledgeable, and very friendly. The man in finan time with Elder Ford. My salesperson, Rei, was so great in helping me through the process. Honest, knowledgeable, and very friendly. The man in finance that helped me (I want to say his name is Damian?) was great as well, and helped me choose a warranty that was right for me and my budget. Overall a great team; I was very pleased with my service. More

by shaela97mchugh Verified Customer Verified Customer

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Sales person Caesar was great. Robbo customer service was excellent! Would highly recommend Elder Ford where they treat you right. Robbo customer service was excellent! Would highly recommend Elder Ford where they treat you right. More

by SUSAN.HUMANN Verified Customer Verified Customer

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Jorge and the other staff were very pleasant and easy to deal with, very helpful and friendly. deal with, very helpful and friendly. More

by bellino13 Verified Customer Verified Customer

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Everyone here was amazing! They had my perfect truck and worked with me to ensure I got truck on my crazy schedule. They had my perfect truck and worked with me to ensure I got truck on my crazy schedule. More

by Elliott-family Verified Customer Verified Customer

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Note – my expectations were extraordinarily low. Surprisingly, the bar was lowered. On 9 February, 2022 I purchased a used ~$60k truck from Elder Ford. During the financing and paperwork process m Surprisingly, the bar was lowered. On 9 February, 2022 I purchased a used ~$60k truck from Elder Ford. During the financing and paperwork process my name was incorrectly spelled throughout the process on multiple occasions despite best efforts to correct the ‘finance manager’. As a result, I have yet to receive my Florida License Plate / Tag (~10 business days was quoted) and despite providing my insurance policy on the spot, the financing company has no record of my insurance. I’ve requested these items to be corrected by Elder Ford on multiple occasions via telephone / email and requested to be provided the updates via email for recording purposes. I paid new registration / licensing fees for this vehicle and have yet to receive any communication from the dealership or the Florida DOT on this matter. I repeatedly left messages and asked for their management to email me with feedback, I received zero. Without question, this is some of the worst customer service and follow-up I’ve ever experienced. More

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Excellent salesmen and excellent delivery coordinator, overall a very good experience. I will receive to family and friends overall a very good experience. I will receive to family and friends More

by lucianivictor Verified Customer Verified Customer

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