I had an outstanding experience working with Louis Bilous
at Smithtown Toyota. From the moment I walked in, Louis was super friendly, knowledgeable, and genuinely helpful throughout the entire process.
He
at Smithtown Toyota. From the moment I walked in, Louis was super friendly, knowledgeable, and genuinely helpful throughout the entire process.
He gave great insight without any pressure, answered every question honestly, and made the whole deal feel smooth and stress-free. It’s rare to find a salesperson with that level of integrity and professionalism today.
I couldn’t be happier with my new 2026 Toyota Corolla Hatchback, and Louis made the experience enjoyable from start to finish. If you’re looking for someone trustworthy who truly cares about his customers, I highly recommend asking for Louis Bilous at Smithtown Toyot
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by MICHAELGAROFALO
May 16, 2026 -
Smithtown Toyota responded
Thank you for your amazing review, Michael! I’m delighted to hear that you had an outstanding experience with Louis at Smithtown Toyota. It’s fantastic to know that he provided you with friendly, knowledgeable service while helping you with your new 2026 Toyota Corolla Hatchback. I truly appreciate your recommendation, and we look forward to seeing you again soon. Enjoy your new vehicle!
Sincerely,
Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239
Smithtown Toyota has always been the best.
Mike and Rocky were outstanding! Thank you for all of your help!
Mike and Rocky were outstanding! Thank you for all of your help!
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by Maria313
Apr 16, 2026 -
Smithtown Toyota responded
Thank you, Maria! I’m thrilled to hear that you had a great experience with Mike and Rocky at Smithtown Toyota. I appreciate your kind words and we look forward to assisting you again in the future. Safe travels!
Sincerely,
Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239
Smithtown Toyota is the best dealership, and always has
been. This was my 4th car purchase experience there.
When you walk in you feel the difference. Everyone is professional, calm, friendly, and gen
been. This was my 4th car purchase experience there.
When you walk in you feel the difference. Everyone is professional, calm, friendly, and genuine. There is a feeling of honesty and trustworthiness. Our salesman, Steve, was knowledgeable, patient, and understanding of my situation and what I was looking for, and found exactly what I wanted. I was able to take it home the following day.
Kyle (insurance) and Rocky (finance) were also fantastic. They were both friendly and efficient.
I'm very grateful to have had such a great experience buying a new car, stress free!
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by Ana
Mar 30, 2026 -
Smithtown Toyota responded
Ana, thank you for your wonderful review! I truly appreciate your loyalty to Smithtown Toyota and am delighted to hear about your positive experiences with us. It’s great to know that Steve, Kyle, and Rocky provided you with the exceptional service our team strives for. We look forward to assisting you again in the future. Enjoy your new car!
Sincerely,
Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239
On December 9, 2025, my 81-year-old mother went to
Smithtown Toyota for a routine front brake repair. She had been widowed for less than ten months. Instead of just fixing her brakes, the staff kept h
Smithtown Toyota for a routine front brake repair. She had been widowed for less than ten months. Instead of just fixing her brakes, the staff kept her at the dealership for five hours without offering her food or water. While she was physically exhausted, they transitioned her from a service customer into a sales target.
The staff reviewed her 2018 RAV4 title and insurance, which still bore my late father's name, and used her lapsed registration to create anxiety. They stripped the equity from her low-mileage RAV4 Hybrid, giving her only $11,000 for a vehicle with a CarMax cash offer range of $17,600 to $19,000. They then locked her into a lease for a base-model 2026 Corolla capitalized at $32,288, which is nearly $8,000 over MSRP. Finally, they extracted an additional $1,700 in cash from her at signing.
Our family has been buying cars from this exact dealership since 1983. If you have elderly parents, do not let them visit this dealership alone.
I have the paperwork to back up every single one of these numbers.
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by Free4Fred
Mar 30, 2026 -
Smithtown Toyota responded
Thank you for sharing this. I understand your concerns regarding your mother’s visit to Smithtown Toyota and the transactions involving her 2018 Toyota RAV4 and 2026 Toyota Corolla. We aim to support our customers and address concerns whenever possible, and take feedback like yours seriously to ensure every customer feels respected and treated fairly.
If you’d like to discuss this matter further, please contact me directly. We are committed to reviewing our processes and interactions so every customer, especially our senior customers, feels confident and supported throughout their experience.
Sincerely,
Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239
Mar 30, 2026 -
Free4Fred responded
Hello Lauren,
I received your response to my DealerRater review. While I am glad you are finally reaching out, it is incredibly disappointing that it took a public review exposing how a senior customer was treated for my mother's concerns to be taken seriously.
That being said, if Smithtown Toyota is genuinely committed to reviewing this transaction and supporting its customers, I am willing to discuss a resolution. However, because it took public visibility to get this response, I require all further communication regarding her 2018 RAV4 trade-in and the 2026 Corolla purchase to be kept in writing. This will ensure we have a clear and accurate record of our communications moving forward.
I have all the contracts and numbers in front of me. Please let me know what specific steps and financial adjustments Smithtown Toyota is prepared to offer to rectify this situation. I look forward to your written proposal on how you intend to make this right.
You already have my email address from the formal demand letters I sent via certified and registered mail regarding this exact situation on December 29, 2025.
We had a terrific experience with Mike.
He was professional and knowledgeable and understood our needs right away. Found us the perfect vehicle at an amazing price. Highly recommend.
He was professional and knowledgeable and understood our needs right away. Found us the perfect vehicle at an amazing price. Highly recommend.
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by chrissiefergo
Mar 15, 2026 -
Smithtown Toyota responded
Thank you for your wonderful review, Chrissie! I’m pleased to hear that you had a terrific experience with Mike at Smithtown Toyota. It's fantastic that he was able to find you the perfect vehicle at an amazing price. I appreciate your recommendation, and we look forward to assisting you again in the future!
Sincerely,
Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239
Louis Bilous was fantastic.
Overly pleasant experience, will absolutely be servicing there. The finance manager was also a pleasure to work with. Overall great dealership.
Overly pleasant experience, will absolutely be servicing there. The finance manager was also a pleasure to work with. Overall great dealership.
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by GM1
Mar 12, 2026 -
Smithtown Toyota responded
Thank you for your review! I'm happy to hear you had an overly pleasant experience at Smithtown Toyota and that Louis and our finance manager made a positive impact during your visit. We appreciate your kind words and look forward to serving you again!
Sincerely,
Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239
Louis Bilious was great….
No xx, and accommodating. Overall experience was great and would certainly recommend them!
No xx, and accommodating. Overall experience was great and would certainly recommend them!
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by cmlohmann
Mar 02, 2026 -
Smithtown Toyota responded
Thank you for your wonderful review! I am thrilled to hear that you had a great experience with Louis at Smithtown Toyota. Your recommendations mean a lot to us, and we look forward to assisting you again in the future!
Sincerely,
Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239
Very efficient.
Sean explained all details thoroughly including features on how to operate the vehicle
Sean explained all details thoroughly including features on how to operate the vehicle
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by wendy del piano
Other Employees Tagged:
Sean Miller
Nov 26, 2025 -
Smithtown Toyota responded
Thank you for your wonderful feedback, Wendy! I'm thrilled to hear that Sean provided you with thorough explanations of the vehicle features. At Smithtown Toyota, we strive to ensure our customers are well-informed and satisfied. I appreciate your support, and we look forward to seeing you again soon!
Sincerely,
Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239
Sean was very direct and honest and I felt they genuinely
he was trying to help me find a car that was right for me, and my budget. 5 stars
he was trying to help me find a car that was right for me, and my budget. 5 stars
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by stevenm72803
Other Employees Tagged:
Sean Miller
Nov 23, 2025 -
Smithtown Toyota responded
Thank you for your wonderful review, Steven! I'm thrilled to hear that Sean provided you with honest and direct assistance in finding the right car for you at Smithtown Toyota. Your satisfaction is our priority, and we appreciate your feedback. We look forward to helping you again in the future!
Sincerely,
Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239
Very nice people also very helpful and knowledgeable
excellent customer service no stress everything went smooth thank you
excellent customer service no stress everything went smooth thank you
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by john.trainor73
Nov 04, 2025 -
Smithtown Toyota responded
Thank you for your kind words, John! I am thrilled to hear that you had a smooth experience with us at Smithtown Toyota. Our team is dedicated to providing excellent customer service, and it's great to know that their efforts made a positive impact. We appreciate your feedback and look forward to assisting you again in the future!
Sincerely,
Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239