Rodney Allen

There should be a choice for zero stars. This dealership is the most ridiculous place I have ever been. The entire place is run like a rent a center. There is zero cross communication. Absol This dealership is the most ridiculous place I have ever been. The entire place is run like a rent a center. There is zero cross communication. Absolutely zero. The lack of professionalism, integrity, quality, knowledge, and pure honesty is absurd. I came here for service. Prior to coming I called, as I had a few service recalls on my car. I asked for a call back. Never got one. It took me 4 times to call to be able to make an appointment; seems a little excessive to me. After making an appointment I asked for a phone call back as I needed a repair on my car and wanted to speak to someone. I was advised only a service advisor would be able to assist. Fine. I never got a call. I called back. Never got a call. I called back again; all of which, to be noted, I’m speaking with someone who is sitting at home sending messages to the dealership service center. Short end. I never got a call. I had to book my service 3 months in advance. That was how long it took them to give me a Saturday appointment. I asked for a loaner. I was told they are first come first served. I asked as it was so far in advance if they could reserve one. I was told no. Zero shock there. I arrived for my service appointment. I inquired how long it would be and they informed me it would take the day and I could come first thing Monday morning to pick it up. As I was there I said I was interested in trading in my vehicle and getting something bigger; my lease is up in a few months and I was ready to do something that day. They handed me over to a young woman. She introduced herself. Nice, but green, and had the professionalism of a fast food employee, not necessarily a car salesperson. After taking 30 minutes of my time; and me explaining exactly what I wanted, she tells me “I’m not exactly a sales person, I’m an assistant. I’ll have to get my person to help you. He’s on his way back here now.” There is nothing more insulting to me that wasting someone’s time. So. We walked back into the dealership. She asked me to take a seat and he would be here shortly. I took a seat and looked around. I saw a boys club. An old school setting of a poorly run car dealership with makeshift “deal tables” and men who were sitting around doing nothing but goofing off. One man was practicing his golf swing while the others were laughing. No one came over to me. No one. No one asked if I needed help. If I was waiting for something. They all sat there like children. 20 minutes passed. So, without a car (as mine was there for service) I took an uber to another Chevy dealership. About 6 minutes before my uber arrived the young woman re appears with a man. He greets me by saying “so I hear you may be interested in a car.” Mind you, wasting my time is the biggest insult. So I explained to him that I already went through my criteria with the young woman and I was headed to another Chevy dealership and showed him the goofing off and how incredibly insulting the incompetence was at that dealership. He apologized and said he would make it up to me by giving me the best deal. His name was Dennis. He said he would call me later after locating the vehicle that fit my specs. He never called. I can’t say in surprised. The next day I get a text message. “Are you still interested in test driving a xxxxx”. To which I reply “no, I’m waiting on a quote; someone was supposed to call me?” And then about an hour later I get another message “oh sorry. I see it was Dennis. Okay thanks.” At that point I still get no reply. No quote. No apology. No nothing. Monday rolls around and I call the dealership when they open to confirm my car is ready. I get the answering service. I am told no one is available, they just opened. How is no one available if they just opened? Again I leave my information and ask for a phone call back. One hour passes. Nothing. I call back. Same thing. Another hour. I call again. Leave a message. 4 hours later I receive a call…. More

Report | Print

5 Stars! Andrew Munn was my sales associate, and he was absolutely wonderful to work with—friendly, professional, and very helpful. He kept in touch while my Andrew Munn was my sales associate, and he was absolutely wonderful to work with—friendly, professional, and very helpful. He kept in touch while my husband and I took time to consider our options, and never once was he pushy. I test drove the vehicle on Monday and decided to purchase it on Wednesday. Andrew went above and beyond to get my payments right where they needed to be and even had all the paperwork ready when I arrived—so easy and efficient! During the signing, we worked with Johnathan Roberts, who was also fantastic—friendly, personable, and made the process quick and smooth. Rodney, the manager, helped finalize the deal and was just as friendly and eager to help make everything come together. Overall, a great experience from start to finish! Highly recommend this team! More

Report | Print

Excellent sales staff. A no pressure sales environment experience. I would buy another car again there in the future. Highly recommended! A no pressure sales environment experience. I would buy another car again there in the future. Highly recommended! More

Report | Print

Had nothing but a positive experience at Don Mealy Chevrolet! Jordan was amazing in helping me find a “new” to me vehicle. Very professional, knowledgeable and did not make me feel pressured at all! Chevrolet! Jordan was amazing in helping me find a “new” to me vehicle. Very professional, knowledgeable and did not make me feel pressured at all! Gone Jordan figure in the market for a new vehicle and you won’t be disappointed. More

Report | Print

Great buying experience! George was extremely helpful and responsive from the very first phone call until I drove off the lot. George was extremely helpful and responsive from the very first phone call until I drove off the lot. More

Report | Print

I've never had a smoother experience purchasing a vehicle from a dealership before! I found my "new to me" 2022 Ram 1500 on a 3rd party site and reached out to the staff at Don Mealey. The Internet team (M from a dealership before! I found my "new to me" 2022 Ram 1500 on a 3rd party site and reached out to the staff at Don Mealey. The Internet team (Marcel Williams & Briana Solares) got me an appointment schedule over the weekend. Upon walking in, the entire staff was amazing! My primary salesperson was Joseph Perez. He was AWESOME! There was no back and forth haggling or sneaky dealer sales tactics. Everything was straight forward. I was pre-approved through my credit union and after learning the dealership also works with my credit union, the process was seamless! The Sales Managers (JC Harrelson & Rodney Allen) were extremely helpful. I can't forget to mention Josh Tojek in finance. He finalized everything for me and went through all the details. I would highly recommend Don Mealey Chevrolet to anyone purchasing a new/used vehicle!!! More

Report | Print

This is my 5th vehicle from Don Mealey and my 3rd buying from Joseph. Extremely knowledgeable about the details of the vehicles and explains them well. Highly recommend Joseph and the Mealey Team if you w from Joseph. Extremely knowledgeable about the details of the vehicles and explains them well. Highly recommend Joseph and the Mealey Team if you want a hassle free buying experience. More

Report | Print

Thank you to Don Mealey of Chevrolet of Clermont for making my car purchase an extremely easy experience. Everyone at the dealership emulated honesty and trustworthiness with the process and selection o making my car purchase an extremely easy experience. Everyone at the dealership emulated honesty and trustworthiness with the process and selection of my vehicle. My salesperson Nicholas Riccardo from the beginning was overwhelmingly knowledgeable of the Chevy Trax and made it an easy decision to purchase one. He explained from the exterior to the interior and the test drive every question that I had. Never once did he not seem engaged with repeated questions that I had. His calm demeanor and sincere caring for the consumer was a welcomed sight. He was never like the pushy salesman that you might see at other dealerships. All the rebates and warranty coverages were described in full before the sale. After the sale, all the functional aspects and controls of the vehicle were displayed to me and made the experience of owning a digital vehicle very easy. Nicholas Riccardo is a true asset to the company and this dealership. My finance manager Joseph Anthony made the money part go smooth. He alerted me to extras that I might need or want but was never pushy. The time spent getting explanations and the signing process was short and sweet. I would also like to thank the front desk managers RC and Rodney in securing my vehicle and working hard for me. I wish once again to thank Don Mealey Chevrolet in Clermont for being the best dealership any one could ask for. More

Report | Print

Michael was very patient and knowledgeable when we purchased our ‘24 Equinox. First time car buyer and Michael made it a great experience! purchased our ‘24 Equinox. First time car buyer and Michael made it a great experience! More

Report | Print

Steven made my purchase super easy and no pressure. This was by far my best experience in in purchasing a truck. I was in and out in a 1 1/2 hrs. Look for Steven when you make your next purchase! This was by far my best experience in in purchasing a truck. I was in and out in a 1 1/2 hrs. Look for Steven when you make your next purchase! More

Report | Print