The Service Team

This was the worst experience I have ever had with a dealership. Don Mealey Chevrolet had my car from August 26 through September 25, yet I did not receive a diagnosis until September 8. Despite making dealership. Don Mealey Chevrolet had my car from August 26 through September 25, yet I did not receive a diagnosis until September 8. Despite making an appointment, I learned that my car would simply sit in line until a technician became available. Meanwhile, I had to pay for a rental car. Throughout the process, I received conflicting information about the repairs, completion date, and communication with my insurance company. I repeatedly had to chase people down for updates, and promised callbacks rarely happened. I eventually had to involve Chevrolet corporate just to get answers, and even corporate struggled to get a response from the dealership. When I dropped off my car, I specifically told them a headlight was out and was assured it would be fixed. When I picked up my car, they claimed everything had been tested and was working properly. I got home and discovered the headlight had never been fixed. They admitted the technician had forgotten it. They also returned my car with extremely low tire pressure, which caused the tire-pressure warning light to come on. After asking me what they could do to improve my experience, they agreed to have me bring the car back. I made an appointment and was told the work would be done that day. Instead, they wanted to charge me over $300 for another diagnostic fee to investigate the headlight and tire-pressure warning light. When I declined that charge, they simply left my car untouched without informing me. When I followed up, I was told the technician had left and I would have to leave my car there until Monday or Tuesday, or risk going to the bottom of the line again. I ultimately took my car elsewhere. The lack of communication, failure to complete promised repairs, and attempt to charge additional diagnostic fees after keeping my car for a month were unacceptable. I would not recommend this dealership to anyone. I will never return. More

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Gerson is phenomenal! He truly provides an experience from start to finish for the customer and always goes above and beyond. He truly provides an experience from start to finish for the customer and always goes above and beyond. More

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Gerson was so helpful and attentive when I brought my vehicle in for a service. He was quick to get me checked in, and even though I did not have an appt, my car was done in less than 1 hour! He even fol vehicle in for a service. He was quick to get me checked in, and even though I did not have an appt, my car was done in less than 1 hour! He even followed through to let me know at the end that my car is completed. Great customer service everytime I am in Don Mealey. More

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Great service and great service personnel especially Luis Lopez. He is professional, courteous and a super technician. Lopez. He is professional, courteous and a super technician. More

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Great service. Staff is friendly and very informative. Service on my vehicle was excellent even though it is a Acura. My advisor was the best Staff is friendly and very informative. Service on my vehicle was excellent even though it is a Acura. My advisor was the best More

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I had a not great experience with a different dealership in the area last time my car needed service, and wanted to try a new place for my 2023 Bolt. Christina at Don Mealey was great to work with, on top o in the area last time my car needed service, and wanted to try a new place for my 2023 Bolt. Christina at Don Mealey was great to work with, on top of prompt communication, didn't attempt to push anything extra on me, and quick to rectify a parts ordering error. Their waiting area is comfortable and well-stocked, and the complimentary shuttle service was very helpful when I had an errand I needed to run while my car was being worked on. More

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Surprisingly honest and knowledgeable non-pushy the opposite of what dealers normally do. The Staff was very friendly and . Luis Lopez was the icing on the cake was so nice non-pushy great demeanor lis opposite of what dealers normally do. The Staff was very friendly and . Luis Lopez was the icing on the cake was so nice non-pushy great demeanor listen carefully and answered questions correctly. He should do the training for all the other dealerships. It was really a pleasure to deal with him. We’ll see the next time I return if the rest of the gang is like him or I just got lucky. More

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First time there and very satisfied with the service department. Friendly staff. They did not take long while I waited and they fix that others could not find. department. Friendly staff. They did not take long while I waited and they fix that others could not find. More

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Everyone we met was very helpful with service, diagnosing problem, providing transportation and new car purchase. problem, providing transportation and new car purchase. More

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There should be a choice for zero stars. This dealership is the most ridiculous place I have ever been. The entire place is run like a rent a center. There is zero cross communication. Absol This dealership is the most ridiculous place I have ever been. The entire place is run like a rent a center. There is zero cross communication. Absolutely zero. The lack of professionalism, integrity, quality, knowledge, and pure honesty is absurd. I came here for service. Prior to coming I called, as I had a few service recalls on my car. I asked for a call back. Never got one. It took me 4 times to call to be able to make an appointment; seems a little excessive to me. After making an appointment I asked for a phone call back as I needed a repair on my car and wanted to speak to someone. I was advised only a service advisor would be able to assist. Fine. I never got a call. I called back. Never got a call. I called back again; all of which, to be noted, I’m speaking with someone who is sitting at home sending messages to the dealership service center. Short end. I never got a call. I had to book my service 3 months in advance. That was how long it took them to give me a Saturday appointment. I asked for a loaner. I was told they are first come first served. I asked as it was so far in advance if they could reserve one. I was told no. Zero shock there. I arrived for my service appointment. I inquired how long it would be and they informed me it would take the day and I could come first thing Monday morning to pick it up. As I was there I said I was interested in trading in my vehicle and getting something bigger; my lease is up in a few months and I was ready to do something that day. They handed me over to a young woman. She introduced herself. Nice, but green, and had the professionalism of a fast food employee, not necessarily a car salesperson. After taking 30 minutes of my time; and me explaining exactly what I wanted, she tells me “I’m not exactly a sales person, I’m an assistant. I’ll have to get my person to help you. He’s on his way back here now.” There is nothing more insulting to me that wasting someone’s time. So. We walked back into the dealership. She asked me to take a seat and he would be here shortly. I took a seat and looked around. I saw a boys club. An old school setting of a poorly run car dealership with makeshift “deal tables” and men who were sitting around doing nothing but goofing off. One man was practicing his golf swing while the others were laughing. No one came over to me. No one. No one asked if I needed help. If I was waiting for something. They all sat there like children. 20 minutes passed. So, without a car (as mine was there for service) I took an uber to another Chevy dealership. About 6 minutes before my uber arrived the young woman re appears with a man. He greets me by saying “so I hear you may be interested in a car.” Mind you, wasting my time is the biggest insult. So I explained to him that I already went through my criteria with the young woman and I was headed to another Chevy dealership and showed him the goofing off and how incredibly insulting the incompetence was at that dealership. He apologized and said he would make it up to me by giving me the best deal. His name was Dennis. He said he would call me later after locating the vehicle that fit my specs. He never called. I can’t say in surprised. The next day I get a text message. “Are you still interested in test driving a xxxxx”. To which I reply “no, I’m waiting on a quote; someone was supposed to call me?” And then about an hour later I get another message “oh sorry. I see it was Dennis. Okay thanks.” At that point I still get no reply. No quote. No apology. No nothing. Monday rolls around and I call the dealership when they open to confirm my car is ready. I get the answering service. I am told no one is available, they just opened. How is no one available if they just opened? Again I leave my information and ask for a phone call back. One hour passes. Nothing. I call back. Same thing. Another hour. I call again. Leave a message. 4 hours later I receive a call…. More

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