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Rodney Lockett
Rodney Lockett at Mercedes-Benz of Grapevine
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Rodney Lockett

Sales Experience Manager

Mercedes-Benz of Grapevine

1300 Texan Trail
Grapevine, TX 76051

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10 Reviews
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10 Reviews

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10 Reviews of Rodney Lockett

April 23, 2024

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Rodney Lockett was AMAZING to work with! I am from out of state and he made the entire process so easy. I flew in to DFW and he picked me up at my hotel next morning and had the car ready More

by neftzger
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Recommend Dealer
Yes
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July 19, 2023

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Rodney Lockett is an amazing professional who goes above and beyond! He lead me through the possibilities I had with ref to my existing auto options. He is a though leader who understands the automotive and More

by carolina.amaya333
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Teresa Ramirez

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March 27, 2023

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Rodney was great, very Knowledgeable and helps the client. Fast and easy good customer service. More

by Deannalaz0921
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
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Yes
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Mar 28, 2023

Mercedes-Benz of Grapevine responded

Hello! Thank you for taking time to share your experience with Rodney. We will be sure to send this along to him and we thank you for your kind words. We appreciate you and look forward to assisting you in the future!

November 24, 2021

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We had a wonderful experience during the purchase of our new car. Thanks for everything! More

by todd53
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bria Harrison

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Nov 26, 2021

Mercedes-Benz of Grapevine responded

Thank you! We are happy to know that you had a wonderful, elevated experience at Mercedes-Benz of Grapevine. Bria and Rodney are a dynamic duo and we hope you were able to build trust with them during this process. Congrats on your new Mercedes-Benz!

September 29, 2021

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Excellent experience. I am so grateful to have received such dynamic service. Thanks for going the extra mile and providing outstanding customer service. More

by Swinbush1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
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Oct 04, 2021

Mercedes-Benz of Grapevine responded

Thank you! We are thrilled to hear that you enjoyed an elevated experience at Mercedes-Benz of Grapevine with Rodney Lockett. As you mentioned he went the extra mile to ensure that you had a positive vibe at our dealership. Congrats on your new purchase!

June 23, 2021

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Reliability,friendliness fairness,consistency,timely,Good customer service,Attentiveness,Caring More

by Wasmultilinks
Friendliness
Recommend Dealer
Yes
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Jul 02, 2021

Mercedes-Benz of Grapevine responded

Thank you! We are happy to hear that Rodney Lockett was able to build trust with you during your experience. We are sure he appreciates the kind words about him as well. We hope to see you again at Mercedes-Benz of Grapevine!

June 02, 2021

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Great experience Rodney was awesome and we so appreciate not requiring masks because we were ready to buy but decided if masks are required we would leave before even test driving More

by Susan
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris Stanford

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Jun 12, 2021

Mercedes-Benz of Grapevine responded

Thank you, Susan! We are happy to hear that Rodney provided an elevated experience for you at Mercedes-Benz of Grapevine. We appreciate your review!

May 21, 2021

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The Pre-Owed Dealership went above and beyond in helping me get my new car. They made everything hassle free and easy! Thank you Rodney Lockett for all your hard work! More

by cali2415
Customer Service
Friendliness
Price
Recommend Dealer
Yes
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Jun 12, 2021

Mercedes-Benz of Grapevine responded

Thank you for your review! We are glad to hear that you enjoyed an elevated Pre-Owned experience at Mercedes-Benz of Grapevine. Rodney is a valued member of our team and we hope our clients feel the same. Congrats on your recent purchase!

February 28, 2021

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Second car purchased from Rodney Lockett at Grapevine a Mercedes Benz always excellent service quick and efficient and he always takes care of his customers More

by Bustamante214
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
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November 06, 2020

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While the initial contact was good, the meeting with this dealer was not friendly or inviting. There was no follow up and it seemed they just wanted to push me out of the way. I was not pleased with the pers More

by Cheryl726
Customer Service
Friendliness
Price
Recommend Dealer
No
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Dec 08, 2020

Mercedes-Benz of Grapevine responded

Hello! I wanted to apologize that this was how you left our showroom feeling. I assure you its not our intent and that we want to warmly welcome all of our clients and potential new clients into our showroom and assist the best we can. Thank you for this feedback as it is helpful as we coach internally, and I look forward to an opportunity to earn your trust back should we be given the chance in the weeks or months to come!