Rodney Pomerleau | Page 58

At the beginning of my appointment with Mark Gennette, my sales consultant, I told him I had "come to look". He really listened to the list of features I was interested in, and his patience in answering all sales consultant, I told him I had "come to look". He really listened to the list of features I was interested in, and his patience in answering all my questions set the tone for an unpressured and leisurely experience. The very lengthy test drive covered different road types and traffic conditions. Mark and Rich Johnson put their heads together and 5 hours later I was no longer looking--I was purchasing a new 2014 Forester. I have had the car for a week, and Mark is still helpful when I have a question the manual in unclear in explaining. It was truly a pleasure working with Mark, Rich, Rodney and Premier Subaru of Branford, and I would highly recommend them to anyone interested in purchasing a vehicle. More

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From start to finish, it was a refreshing and pleasant experience coupled with an unparalleled customer relationship management. A distinctive follow-up and advisory structure added to a sound human relat experience coupled with an unparalleled customer relationship management. A distinctive follow-up and advisory structure added to a sound human relation expertise close the sale. The business environment is pleasing and serene.In all, the saleslady in person of Lucy Evans was exceptionally outstanding all-through. More

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Daniel and Rodney were great to work with during my car buying experience. Daniel was very personable and not pushy at all. Rodney got right to business and wrapped up the deal quickly. buying experience. Daniel was very personable and not pushy at all. Rodney got right to business and wrapped up the deal quickly. More

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Herman and Rodney were both excellent -- very helpful, friendly and responsive. They came up with creative solutions to my particular concerns and offered reasonable advice without pushing it on us. friendly and responsive. They came up with creative solutions to my particular concerns and offered reasonable advice without pushing it on us. More

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Dan made our experience buying a car amazing! We came in with the print-outs of three cars we had found on the Internet. He talked us through some of the pros-and-cons of each car on paper and then took us with the print-outs of three cars we had found on the Internet. He talked us through some of the pros-and-cons of each car on paper and then took us out. After the test drives we talked about the advantages and disadvantages of each car and even though Dan could have pushed us toward the more expensive car he really helped us pick out the best deal and the vehicle best met our needs. He wasn't pushy at all and was very enthusiastic and supportive throughout the process. Rodney made our purchasing process a breeze and the financing we got was perfect for our grad school budget. I can't recommend Premier Subaru and Dan enough--if you're going to buy a car (new or used) this is the place to go for a hassle-free experience. More

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I went to the dealership a couple times before making a decision and I was very happy to not be overly harassed on making a decision right away. My first sales man listened to my questions and concerns and decision and I was very happy to not be overly harassed on making a decision right away. My first sales man listened to my questions and concerns and helped me make the right decision that made me comfortable and happy about buying a new car. When dealing with the fiance manager he made me feel comfortable and explained everything I was signing. He helped me quickly through the whole process. After buying the car I was very happy that Herman spent time showing me everything about the car and how to use all the electronics in the car. I was very happy that I could ask questions and not have to figure out everything myself with the handbook. I am a new Subaru driver and hoping that I will continue to be happy with my purchase. More

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I went to Premier for two reasons, one Bob Alvine and two the reputation. I was not disappointed in the least. The friendliness and professionalism were top notch. Herman Winston was assigned to me. My the reputation. I was not disappointed in the least. The friendliness and professionalism were top notch. Herman Winston was assigned to me. My test drive was over 20 minutes were I was expecting about a 10 minute drive. When it came to my trade in plus the price of the new car it REALLY was not stressful. I had already did my research and Herman knowing I knew all the internet prices met me at a great compromise. By the time I drove out with my new car I even gave Herman a KISS!! More

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I bought my first brand new car last week from Premier. I went thinking I was going to purchase a Forester - called ahead, took a test drive with Herman - the original salesperson. When we returned from t I went thinking I was going to purchase a Forester - called ahead, took a test drive with Herman - the original salesperson. When we returned from that test drive, I laid my eyes on an orange XV Crosstrek and fell in love! We went for a test drive in a more conveniently located dark blue one. Herman was saying things like "the Forester is much smoother ride, etc." Then he said "Hey - you're all over the map, you can't be doin' this now.." I told him to not rush me, this wasn't like a decision of what I plan to have for dinner tonight. It was obvious his mind was on other customers who were in the dealership and I told him, "if you have other customers, go ahead, I needed to take my time in making this decision and I didn't want to be rushed" We went to a local deli to discuss. Luckily, when we went to sign the papers, Rodney noticed our interest rate with USAA was too high, he told us he would make some calls. Rodney cut it in half and I am so glad he went the extra mile to do that for us. When I came to pick up the car, Herman was on a day off and Daniel was the salesperson to help show us the car. He walked me through all the details and did it with such a nice demeanor - I felt like a proud customer and it was wonderful. He first took the car and got gas, then started explaining the car's features. We even went for another ride so I could try the paddle shift. I had only been show the cargo space by Herman who simply opened the hatchback. One thing Herman did do which I appreciated is - suggested to take another test drive in the Forester right after driving the Crosstrek so that I could compare the difference again. Daniel was the type of salesperson one would expect to find at a Subaru dealership - almost like he could be in a commercial - totally fits the reputation that Subaru has acquired. I am so grateful that I got to spend so much time with Daniel when picking up my new car - it redeemed the experience for me. I would recommend anyone to go see Daniel at Premier - and I would remind them to talk to Rodney before committing to another loan. More

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If you want a Subaru or used car go here. We shopped around alot and did our research prior to going to premier, and what I loved about them is that their first offer was better than the second and thir around alot and did our research prior to going to premier, and what I loved about them is that their first offer was better than the second and third offers from other places. We came in wanting an Outback but thinking we had to go with an Imoreza, they found a great certified used Outback within our budget. Herman and Mark were great, we left there feeling good about the deal, the car and the going back there for routine maintenance. We will be going back there when its time for another vehicle. Rodney was great in getting us out the door feeling comfortable and knowledgable about our warranties and any potential future service. More

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Great company to deal with from the moment you enter the door! No high pressure salesfolk using quichey phrases, and always brutally- honest interactions. Reminded us of the "no- haggle" policies of the old door! No high pressure salesfolk using quichey phrases, and always brutally- honest interactions. Reminded us of the "no- haggle" policies of the old Saturn dealers. From the beginning of our transaction to the final step, all of the folk involved handled the sale with utmost professionalism as is being taught today. Adam Arsenault, our salesman, knew his product well and clearly assessed our needs offering the very best he knew how. It was explained that since Subarus are always being brought in as "NEW", direct from the factory, there exists a price plan that only reflects that distinction- no clearing out of old inventory here with psuedo- hyped- up end of model year sales with drastic cuts as is typical at most other car manufacturers this time of year. Our trade-in was priced fairly according to Kelly Blue Book, etc guides, unfortunately "sans" the NADA guide which most municipalities including our city overuse to assess one's annual vehicle taxes. Adam Arsenault was aided in our car-buying process from his staff: Will Petrilllo; a sales-closer, Rodney Pomerleau; a business manager, and the guys in service who prepared the car! All of these folk, along with Adam, knew their part of the dramatic process well and handled our transaction professionally. A better performance could not be had! A shout-out to the guys who prepped the new car as we didn't catch their names (not an easy task to do with a WHITE car)! We look forward to our first interactions with the service department scheduled for the upcoming Fall season. We will expect no less than what was experienced during the sale. Overall, we highly recommend this dealer! More

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