Roger Carroll | Page 2

Great Experience! Roger Carroll and the Rusnak team gave me a fantastic buying experience. From price to test drive and signing, everyone went above and beyond to help Roger Carroll and the Rusnak team gave me a fantastic buying experience. From price to test drive and signing, everyone went above and beyond to help me through the process and deliver on every promise. More

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2019 540i Rusnak is a very professional and customer centric organization. The new car acquisition process is streamlined, direct , and fair. Overall, we Rusnak is a very professional and customer centric organization. The new car acquisition process is streamlined, direct , and fair. Overall, we are quite impressed, and pleased with our decision to get another car from Rusnak. More

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The best I'm only dealing with this place when I need a car. Was looking for a X3 with specific options and found about 6 across LA & OC. I emailed all the I'm only dealing with this place when I need a car. Was looking for a X3 with specific options and found about 6 across LA & OC. I emailed all the dealerships and over the course of a day got dozens of calls, texts, emails from OTHER places wanting "more info...need to get on the phone...can't give a quote unless I stop by...etc." Then - a respectful and straight forward email from Roger Carroll immediately quoting the best deal he could offer, explaining his ethos "never to annoy" and making sure I had the best buying experience. This initial quote beat everyone in LA by over $1K during the course of the 36 month lease, so I called and told him i'd head up the next afternoon to look at the car. Arrived the next day at 2:30pm to the car already prepped & detailed at the front doors to the dealership. Roger introduced himself and his assistant then took her time explaining the updated features & tech while Roger had my lease turn-in evaluated. Then to Roger's office where he discovered he could save me another $250 due to my insurance company, and then another $900 with multiple security deposits (which is an amazing option). I was escorted to finance to do all the signing - then to the car where Roger personally attached the temp plates. I drove away at 4:15pm. With the 9 or 10 cars I've previously bought/leased there's always been an element of up-sell, annoyance & immeasurable waiting. To me, this operation was based on transparency, efficiency, and respect - clearly designed to attract referrals & repeat customers. I still can't get over it. Well done. More

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Leased 3 Vehicles in 3 months! In October of 2018 my lease was coming to an end. We came to visit Rusnak BMW and was introduced to Roger Carroll. We have since leased three vehicles In October of 2018 my lease was coming to an end. We came to visit Rusnak BMW and was introduced to Roger Carroll. We have since leased three vehicles from him with plans to refer much more business. He is a man of integrity and will not waste anybodies time during the process of buying/leasing a new car. Our family has consistently always bought/leased from Bob Smith BMW and we have moved all our future plans over to Roger at Rusnak. We really appreciate his time and dedication to the art of great customer service and sales. One thing that’s important to me as a repeat customer is having a repeat sales team that knows what we like and not dealing with a new sales person every 2-3 years. If your going to Rusnak BMW looking for a great deal, ask to speak with Roger Carroll. Thanks for all your time and effort Roger, we’ll be back for that M6 very soon! More

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Great experience Roger Carroll was amazing. Helpful... on top of it.. personable but not pushy.. a complete pleasure to work with. What luck that I was interested in a Roger Carroll was amazing. Helpful... on top of it.. personable but not pushy.. a complete pleasure to work with. What luck that I was interested in an online vehicle and ended up working with him Would highly tecimmend More

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5 stars from beginning to end Tara took great care of me and my new X5. And the loaner car made the visit to the service department convenient. Tara kept me in loop on a daily ba Tara took great care of me and my new X5. And the loaner car made the visit to the service department convenient. Tara kept me in loop on a daily basis and was very friendly and thorough. This is our first experience buying/owning a BMW and I'm blown away by the car and by the service of everyone at Rusnak. Our sales person, Roger, was great to work with and took great care of all of the details, The woman who helped us in finance was very friendly and efficient and even gave us a BMW Christmas ornament. And Lauren, our Genius, explained a lot of the X5's amazing tech to us. The gesture controls are one of my favorite features. And the heads up Nav display. Thank you to everyone at Rusnak for making our overall experience to great. 5 stars!! More

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Roger is the best! Roger is the consummate professional with honor and ingegrity. He always takes care of his clients and is a joy to work with. We are customers of Rusn Roger is the consummate professional with honor and ingegrity. He always takes care of his clients and is a joy to work with. We are customers of Rusnak for many years and will certainly come back for many years to come. More

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Top of the line experience with Roger Carroll My second car from this rusnak location. Excellent to work with, didn’t waist any time. Roger was super efficient. Will be back for more :) My second car from this rusnak location. Excellent to work with, didn’t waist any time. Roger was super efficient. Will be back for more :) More

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Experience Aways a first class experience in both service as well as purchasing/leasing a BMW. Always look forward to the Rusnak BMW "Experience". Well done! Aways a first class experience in both service as well as purchasing/leasing a BMW. Always look forward to the Rusnak BMW "Experience". Well done! More

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Must see dealership It was worth to drive from Palos Verdes to get a car. Roger was great and Mehran was very professional , honest and caring .From the moment we walked It was worth to drive from Palos Verdes to get a car. Roger was great and Mehran was very professional , honest and caring .From the moment we walked in we felt welcomed and never felt pressured to buy. Very honest people with a large inventory and great cars. We will be back for our next car too. More

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