Roger De Vito | Page 13

Roger was very easy to talk with,Made is feel Roger was very easy to talk with, Made is feel comfortable with this purchase. His knowledge of the vehicle is exceptional. I would definitely recom Roger was very easy to talk with, Made is feel comfortable with this purchase. His knowledge of the vehicle is exceptional. I would definitely recommend this dealership. Thanksgiving you More

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Friendly service personnel and professional mechanics/auto technicians. Clean facility. plus love their coffee/mocha/latte machine. mechanics/auto technicians. Clean facility. plus love their coffee/mocha/latte machine. More

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If I could give 10 STARS I would! My salesman Matt and Roger wer extremely knowledgeable, not pushy at all and made me feel right at home. Also the pricing was unstoppable! Roger wer extremely knowledgeable, not pushy at all and made me feel right at home. Also the pricing was unstoppable! More

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Great experience! Roger and Matt were very friendly and patient. I love my new car! I would definitely recommend anyone to come to Gurnee hyundia if they are looking for the best deal! patient. I love my new car! I would definitely recommend anyone to come to Gurnee hyundia if they are looking for the best deal! More

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Thank you Roger for professional service it was a pleasure working with you again Your expertis e was a big factor for choosing this cars. 2020 Tucson and 2022 Tucson. I think your management shou pleasure working with you again Your expertis e was a big factor for choosing this cars. 2020 Tucson and 2022 Tucson. I think your management should learn some customer skills from you. Recommending and looking forward to work with you in the future More

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Salesman was very informative and knowledgeable. Nice to talk with. They were patient with all my questions. Very happy with the sake. Took the car in to get a hitch installed and they were quick. The talk with. They were patient with all my questions. Very happy with the sake. Took the car in to get a hitch installed and they were quick. The dealer did an excellent job with installation. More

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Excelente servicio, thank you for all the assistance and guidance of our new Hyundai Accent ! guidance of our new Hyundai Accent ! More

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This dealership is a scam Adds $3k worth of unwanted This dealership is a scam Adds $3k worth of unwanted accessories Their number don’t even add up correctly Save yourself the drive ! This dealership is a scam Adds $3k worth of unwanted accessories Their number don’t even add up correctly Save yourself the drive ! More

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ConsTheir sales tactics are uninformed, outdated, Cons Their sales tactics are uninformed, outdated, pushy, and predatory in nature. I had leased my car from them three years ago (I had a good expe Cons Their sales tactics are uninformed, outdated, pushy, and predatory in nature. I had leased my car from them three years ago (I had a good experience the 1st time with Billy) and came back in to buy it. I knew what the car’s residual value was and that my buyout quote included taxes, yet they tried to charge me $1,000 above and beyond the taxes that again we already in my buyout quote. They then couldn’t provide a logical explanation of why their Xzilon treatment which they charge over $1,200 (this seams to be some sort of way overpriced sealant) is required and their default answer was that it made the car COVID compliant for sale which sounded like they were trained to just try to repeating this “buzz” word over and over again as if it was some magical catch all explanation for something that is totally unreasonable. They did not have an answer for My response that, “I had already had the car for three years, why do I need someone to disinfectant it now?” In short on this point the lack of real answers and transparency makes feel like they think I’m stupid and will just go along with anything, this was unbelievably frustrating. They said they would reach out the following day to connect me with service so I could buy a factory accessory I wanted and was willing to pay for, predictably they did not follow up over the next two days I felt like from the minute I walked in the till the moment I walked out I was just trying to be worked over. Pros They did a great job washing and cleaning my car inside and out In summary, I don’t recommend buying a car from here until management actively works to create an environment that teaches and supports consultative selling approaches with a much higher level of transparency than is currently being used. More

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Please avoid this dealer at all cost! Review after review tells the same story you see the car online you call to see if the car is there you get there test drive the car and then they go to the back come ba tells the same story you see the car online you call to see if the car is there you get there test drive the car and then they go to the back come back with there offer sheet and ask ARE YOU READY TO MAKE A DEAL? You look ant the offer and your mouth drops because its $6000 more then the listed price. don't get me wrong I understand taxes and fees but seriously these guys need to be stopped from doing these tactics because im sure there are a lot of desperate customer out there that agree to these terms. you have been warned go on Google or yelp and read the reviews!!! More

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