Roger Droukas
Roger Droukas at Heiser Toyota

Roger Droukas | Page 16

Sales & Leasing Consultant

Heiser Toyota

11301 W Metro Auto Mall
Milwaukee, WI 53224

Contact Me
4.9
548 Reviews

Roger joined the Heiser Family in January 1997 and has risen to become the seasoned veteran of our team. Since the beginning, Roger has consistently received high marks from satisfied sales customers. Perhaps his success is drawn from his strong values. Roger’s mission is to treat every customer with the utmost respect, providing the tools they need to make the right decision within the time they need. In many ways, he’s become the “go-to-guy” among our salespeople. Roger’s customers and colleagues often comment on his strong work ethic. He wants everyone he encounters to feel at ease around him. So, Roger makes sure he communicates clearly to build confidence in the job he is doing. As a result, he creates a relaxed environment in which to work and shop. Roger also has an active life outside of the Heiser Toyota sales department. He loves the outdoors and spends his free time fishing & snowmobiling. His memorable pictures are often shared with his colleagues and customers.

Dealership Experience

29 yrs, 5 mos

Industry Experience

29 yrs, 5 mos

Specialties & Trainings

Toyota Master Certified Car & Truck pro

Languages Spoken

English English

Employee Video

4.9

548 Reviews

Write a Review

548 Reviews of Roger Droukas

January 03, 2023

Dealership Rating
Employee Rating

The dealership was great! The staff was amazing as well! Great experience, lots of help. More

by Heather Fallin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 05, 2023

Heiser Toyota responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

January 01, 2023

Dealership Rating
Employee Rating

Everyone is pleasant and helpful at trying to get you the best deal and do the best they can More

by TRACY.NEATHERLIN
Recommend Dealer
Yes
Jan 05, 2023

Heiser Toyota responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

December 20, 2022

Dealership Rating
Employee Rating

Everyone declined to mention that I would not receive my second key for over a month. Also they became very unprofessional after the sale was complete. They insulted the Jeep I traded in which directly insu More

by KNOLL.JOSH
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Shahat Mohamed, Jakub Kania

Dec 20, 2022

Heiser Toyota responded

Thank you for taking the time to complete a review. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our General Manager Jessica Phillips by phone at 414-357-2130 or by email at jphillips@heiser.com so we can better understand what happened during your experience.

December 19, 2022

Dealership Rating
Employee Rating

Rodger and Heiser are a great dealership to work with. I have been buying cars at Heiser for 14 years and will continue. We recently lost a vehicle and Heiser Toyota and Rodger were very accommodating i More

by ANDYK
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Pat Pomeranz, Shahat Mohamed, Jessica Phillips , Colt Grandstaff

Dec 20, 2022

Heiser Toyota responded

Dear valued customer, Thank you for your business and congratulations on your new vehicle! We are so pleased to hear Rodger was able to go above and beyond to assure you had a positive car buying experience! We look forward to working with you again in the future!

December 16, 2022

Dealership Rating
Employee Rating

Absolutely a pleasure to deal with Pat and Roger at Heiser! They made the process a very quick and easy! More

by Michaelheerey
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Pat Pomeranz, Jakub Kania

Dec 20, 2022

Heiser Toyota responded

Dear valued customer, Thank you for your business and congratulations on your new vehicle! We are so pleased to hear Pat and Roger were able to go above and beyond to assure you had a positive car buying experience! We look forward to working with you again in the future!

December 09, 2022

Dealership Rating
Employee Rating

Heiser dealership offers excellent customer service. . we loved the idea of ordering our vehicle online and not having to go to the dealer until pick up of our new SUV.. Easy process and would highly rec More

by MKGAWRONSKI
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jakub Kania

Dec 16, 2022

Heiser Toyota responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

December 02, 2022

Dealership Rating
Employee Rating

We’ve been customer at Heiser for 20+ years. I cannot say enough about Roger Drukas. His no pressure, honest customer service, consistently responsive communication and flexibility to meet custo More

by DancingGrannieJan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jakub Kania

Dec 02, 2022

Heiser Toyota responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review and your many years of business! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

November 24, 2022

Dealership Rating
Employee Rating

It was a pleasure buying another Toyota from Heiser Toyota! I would recommend this dealer to everyone I know!!! More

by ZIPPORAHWOOD
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chad Covert , Colt Grandstaff

Nov 28, 2022

Heiser Toyota responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

November 23, 2022

Dealership Rating
Employee Rating

Roger is east to deal with and does the little extras to make the sale go smoothly. More

by STEVES17
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: James Hicks III, Shahat Mohamed

Nov 28, 2022

Heiser Toyota responded

Dear valued customer, Thank you for your business and congratulations on your new vehicle! We are so pleased to hear Roger was able to go above and beyond to assure you had a positive car buying experience! We look forward to working with you again in the future!

November 13, 2022

Dealership Rating
Employee Rating

Heiser always provides great service. Roger always takes care of us and lets us know the status of our closing. Thanks much. More

by ONEPACKMAN004
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jakub Kania

Nov 17, 2022

Heiser Toyota responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

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