Roger Droukas
Roger Droukas at Heiser Toyota

Roger Droukas | Page 20

Sales & Leasing Consultant

Heiser Toyota

11301 W Metro Auto Mall
Milwaukee, WI 53224

Contact Me
4.9
548 Reviews

Roger joined the Heiser Family in January 1997 and has risen to become the seasoned veteran of our team. Since the beginning, Roger has consistently received high marks from satisfied sales customers. Perhaps his success is drawn from his strong values. Roger’s mission is to treat every customer with the utmost respect, providing the tools they need to make the right decision within the time they need. In many ways, he’s become the “go-to-guy” among our salespeople. Roger’s customers and colleagues often comment on his strong work ethic. He wants everyone he encounters to feel at ease around him. So, Roger makes sure he communicates clearly to build confidence in the job he is doing. As a result, he creates a relaxed environment in which to work and shop. Roger also has an active life outside of the Heiser Toyota sales department. He loves the outdoors and spends his free time fishing & snowmobiling. His memorable pictures are often shared with his colleagues and customers.

Dealership Experience

29 yrs, 5 mos

Industry Experience

29 yrs, 5 mos

Specialties & Trainings

Toyota Master Certified Car & Truck pro

Languages Spoken

English English

Employee Video

4.9

548 Reviews

Write a Review

548 Reviews of Roger Droukas

April 30, 2022

Dealership Rating
Employee Rating

Hello Roger, thank you for your assistance on buying the New Toyota Corolla Cross. We’re really happy with that. It’s a beautiful car. Thank you for your advice and experience, we are really happy with y More

by alexmoraco
Customer Service
Friendliness
Price
Recommend Dealer
Yes
May 04, 2022

Heiser Toyota responded

Dear valued customer, Thank you for your business and congratulations on your new vehicle! We are so pleased to hear Roger was able to go above and beyond to assure you had a positive car buying experience! We look forward to working with you again in the future!

April 30, 2022

Dealership Rating
Employee Rating

It was quick and painless car buying experience. You went above and beyond with the car detailing. It was pleasant from start to finish with Roger’s assistance. More

by lawtonvirginia
Customer Service
Friendliness
Price
Recommend Dealer
Yes
May 04, 2022

Heiser Toyota responded

Dear valued customer, Thank you for your business and congratulations on your new vehicle! We are so pleased to hear Roger was able to go above and beyond to assure you had a positive car buying experience! We look forward to working with you again in the future!

April 30, 2022

Dealership Rating
Employee Rating

Emphasized the service Add ons too much. As soon as I declined their attitude changed. Felt pressured to spend more money More

by jimbleslieb
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Shahat Mohamed, Jakub Kania

May 04, 2022

Heiser Toyota responded

Dear valued customer, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I have sent your feedback to the General Manager Jessica Phillips by email at jphillips@heiser.com in an effort to better our business and employees.

April 29, 2022

Dealership Rating
Employee Rating

Roger Droukas was amazing to work with! This was my first time leasing a car and he made the process so easy. Normally this can be a really stressful process but not with Roger! 10/10 would More

by Danyell Chupp
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Apr 29, 2022

Heiser Toyota responded

Danyell, Thank you for your business and congratulations on your new vehicle! We are so pleased to hear Roger was able to go above and beyond to assure you had a positive car buying experience! We look forward to working with you again in the future!

April 23, 2022

Dealership Rating
Employee Rating

Thank you Hesier, everything went well. Thank you Roger for working with me and and finding me the ride of my dream. Let's go!! More

by phiavang2000
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Shahat Mohamed, Jakub Kania

Apr 25, 2022

Heiser Toyota responded

Dear valued customer, Thank you for your business and congratulations on your new vehicle! We are so pleased to hear Roger was able to go above and beyond to assure you had a positive car buying experience! We look forward to working with you again in the future!

April 15, 2022

Dealership Rating
Employee Rating

Each person we worked with to lease our vehicle went to great lengths to make sure we were happy with the vehicle. We had a family situation that was concerning the day of the signing so they did all they More

by suziegebhardt
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Colt Grandstaff, Jason Kent

Apr 19, 2022

Heiser Toyota responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

April 10, 2022

Dealership Rating
Employee Rating

Our salesman Roger Draukas was very helpful. He took the time to show us everything our new Highlander had to offer. He helped us set up the technology features that we are not used to, this was More

by Jim G.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Apr 12, 2022

Heiser Toyota responded

Jim, Thank you for your business and congratulations on your new vehicle! We are so pleased to hear Roger was able to go above and beyond to assure you had a positive car buying experience! We look forward to working with you again in the future!

April 06, 2022

Dealership Rating
Employee Rating

First appointment in the morning wait was to long for the service done. Experience was good overall More

by Gary 13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 06, 2022

Heiser Toyota responded

Gary, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize for the long wait time. It is always our goal to go above and beyond for our customers and we are sorry that we fell short. We appreciate your business and look forward to your next visit

March 29, 2022

Dealership Rating
Employee Rating

Roger is knowledgeable and goes to bat for the customer. I've now purchased 2 trucks from him in ten years and will go back in the future when it is time. That speaks volumes. More

by ryanoffthegrid
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Shahat Mohamed

Mar 29, 2022

Heiser Toyota responded

Dear Valued Customer, Thank you for your business and congratulations on your new vehicle! We are so pleased to hear Roger was able to go above and beyond to assure you had a positive car buying experience! We look forward to working with you again in the future!

March 25, 2022

Dealership Rating
Employee Rating

Roger Droukas is literally the best car salesman. I just purchased my second vehicle from him. He was able to work with my budget and get me the exact car that I wanted. Due to Covid, it took my car More

by Toya
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Mar 29, 2022

Heiser Toyota responded

Toya, Thank you for your business and congratulations on your new vehicle! We are so pleased to hear Roger was able to go above and beyond to assure you had a positive car buying experience! We look forward to working with you again in the future!

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