Roger Hess | Page 16

Service advisor was organized, timely and explained things well. He provided updates on the progress. I was in and out in about 90 minutes. Overall a great experience. things well. He provided updates on the progress. I was in and out in about 90 minutes. Overall a great experience. More

by BOB.MCGRAW57 Verified Customer Verified Customer

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Roger Hess is an out standing customer service manager. Explanatory, cordial, and helpful. One of the best I’ve seen in the industry. Explanatory, cordial, and helpful. One of the best I’ve seen in the industry. More

by fbucaria Verified Customer Verified Customer

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Prompt service, Roger was great to work with for my service. Call back serviced and part ordered for my car service. Call back serviced and part ordered for my car More

by Dlkopko Verified Customer Verified Customer

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Everybody was very cordial and feedback was very good. Will continue to bring my car to this dealership. Will continue to bring my car to this dealership. More

by artfrankel0 Verified Customer Verified Customer

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Very good communication with Roger. We bought a new car so service was 6 months away but we had a small problem that Roger took care of immediately. Very good company all around. We bought a new car so service was 6 months away but we had a small problem that Roger took care of immediately. Very good company all around. More

by KevinSlattery2 Verified Customer Verified Customer

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Very efficient and thorough. Pleased & impressed with video inspection. Pleasant and engaging service desk staff. Pleased & impressed with video inspection. Pleasant and engaging service desk staff. More

by Keeffer Verified Customer Verified Customer

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Roger truly made me feel like a valued customer. He was professional, courteous, helpful, informative and reassuring. I will return to Naples Mazda purely as a result of his interaction with me! He was professional, courteous, helpful, informative and reassuring. I will return to Naples Mazda purely as a result of his interaction with me! More

by dw2669 Verified Customer Verified Customer

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Efficient and fast, they explain everything, appointments for the same day, they don't make you wait, I highly recommend them. for the same day, they don't make you wait, I highly recommend them. More

by Ayrengarrido83 Verified Customer Verified Customer

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Four trips to evaluate why the fob intermittently locks & unlocks door & never opens the trunk has resulted in rear door actuators replaced for $1300 & problem is unchanged unlocks door & never opens the trunk has resulted in rear door actuators replaced for $1300 & problem is unchanged More

by DANIEL.MCDONALD1 Verified Customer Verified Customer

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Slow service After 2 years the service dept has not corrected our phone numbers. I keep getting my husbands Texts & emails for his car after constantly telling service several times, corrected our phone numbers. I keep getting my husbands Texts & emails for his car after constantly telling service several times, More

by j Verified Customer Verified Customer

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