Roger Hess | Page 15

Roger provided me efficient and informative service. I was provided my oil change and filter and vehicle inspection. It was recommended that I change my air filters which I have done on my own. Naples M I was provided my oil change and filter and vehicle inspection. It was recommended that I change my air filters which I have done on my own. Naples Mazda has never attempted to add on additional repairs or services. I appreciate the straightforward honest service I receive from Roger and his service team at Naples Mazda. More

by KEVINKNEAL Verified Customer Verified Customer

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The AI scheduling needs a little work but Hess got me fixed up and filled in AIs gap fixed up and filled in AIs gap More

by Kevin Verified Customer Verified Customer

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It was my first time at Naples Mazda for service on my car and the Customer Service was great. car and the Customer Service was great. More

by LissetteC Verified Customer Verified Customer

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One hour and 45 minutes for just an oil change is absurd. Also, it sat in the service bay because the service tech didn’t know how to drive a stick shift, so couldn’t bring it out when he finally finished! Also, it sat in the service bay because the service tech didn’t know how to drive a stick shift, so couldn’t bring it out when he finally finished! More

by SOPHIEROSE1720 Verified Customer Verified Customer

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Very Friendly & knowledgeable. Very helpful in printing out my warranty information. Looking forward to my next visit! Very helpful in printing out my warranty information. Looking forward to my next visit! More

by jillmartingolf Verified Customer Verified Customer

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Excellent Service from the very beginning. I was in and out within an hour and felt like I got all my answers and my car was serviced. Thank you. I was in and out within an hour and felt like I got all my answers and my car was serviced. Thank you. More

by KATRINA.S0 Verified Customer Verified Customer

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It’s easy to buy a car at Naples Mazda. Bill do a great job helping us. Bill do a great job helping us. More

by scottquigley1011 Verified Customer Verified Customer

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Manager didn't care. Was told service would be 1 hour they took car 2 hours later. Wanted estimate was told it would cost $200. Defective screen which was documented a Was told service would be 1 hour they took car 2 hours later. Wanted estimate was told it would cost $200. Defective screen which was documented all over internet callously dismissed. Recalled up to 2016 not 2017. No apologies. Navigation system wouldn't load when car picked up took awhile until they disconnected/ reconnected battery. Again no apology. Will never go to again More

by Lizzardo Verified Customer Verified Customer

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Roger was very pleasant to deal with. The waiting area was clean & comfortable. Had my car back in 90 minutes. All in all, a good experience The waiting area was clean & comfortable. Had my car back in 90 minutes. All in all, a good experience More

by ANNIEB3 Verified Customer Verified Customer

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I’m a snowbirder from up north, get my car serviced every season before I go home. Always a pleasant experience with the service department, they explain everything and answer all my questions, thanks see yo season before I go home. Always a pleasant experience with the service department, they explain everything and answer all my questions, thanks see you next year More

by timprendergast Verified Customer Verified Customer

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