Roger Hess
Roger Hess at Naples Mazda

Roger Hess | Page 2

Service Manager

Naples Mazda

6387 Airport-Pulling Rd
Naples, FL 34109

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4.7
313 Reviews
4.7

313 Reviews

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313 Reviews of Roger Hess

April 10, 2026

Dealership Rating
Employee Rating

Excellent sales agent - our second car purchased with the assistance of John. Service department is first class with on time service and quality work. More

by jmbilik9637
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Lazor

April 01, 2026

Dealership Rating
Employee Rating

It’s ok not bad not so good. I still didn’t answers for some of my questions that I asked them More

by youssef
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: David Landi , Danniela Alves, Daniel Ortiz, Noah Ryan, Nairoby Torres

March 09, 2026

Dealership Rating
Employee Rating

Customer service was very pleasant and gave me all information I needed it. Also the mechanic was very informative with the recording he sent me. Thanks More

by MAYLINJ14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Danniela Alves, Noah Ryan

February 13, 2026

Dealership Rating
Employee Rating

Excellent Service. People i worked with were highly professional. I am very happy with my purchase. More

by AANSARI0
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: John Lazor , Danniela Alves, Marcos Gonzalez, Daniel Ortiz, Carolan Pallavicini, Noah Ryan

February 06, 2026

Dealership Rating
Employee Rating

Very nice and kept me well informed throughout the entire process. 10/10 would recommend. More

by wyannacb21
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Lazor, Phil Falzarano , Danniela Alves, Dustin Davis, Allen Fornalik, Marcos Gonzalez, Carolan Pallavicini, Noah Ryan, Nairoby Torres

February 05, 2026

Dealership Rating
Employee Rating

Roger and Racquel Hess and their staff are very responsive to the needs of the customer.it is a joy to bring my Mazda in for service. More

by vdigiorno
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Danniela Alves, Kathryn Haenn

January 30, 2026

Dealership Rating
Employee Rating

Very friendly staff . Had a great service . The car was done on time and washed . Love having service here. More

by SHOHREH.MOAZAMI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Danniela Alves, Noah Ryan

January 13, 2026

Dealership Rating
Employee Rating

The service department is fine but I hate the dealer. I will never buy from them again and they know why. You need to hire a new financial manager. More

by PAWNAPLES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Danniela Alves

November 21, 2025

Dealership Rating
Employee Rating

Good service but they didn’t reach out to discuss the “recommended services” from the video they sent, text said someone was goin to contact me soon and never did More

by stacyprado09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Danniela Alves, Noah Ryan

November 17, 2025

Dealership Rating
Employee Rating

Desk manager was very professionally responsible. Attentive, waiting area was clean and served frequently. All good. More

by Allan.labos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Noah Ryan

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