Roger Hess | Page 2

Roger was excellent. The oil change and tires rotated took over 2 hours. Then added suggestions which I said yes to which took another hour. The oil change and tires rotated took over 2 hours. Then added suggestions which I said yes to which took another hour. More

by Zoom zoom happy owner Verified Customer Verified Customer

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I was not impressed with the service, lady helping at the front desk was willing to lose business that to offer a discount on a purchase of over $1000 right when I was leaving to go somewhere else cheaper sh front desk was willing to lose business that to offer a discount on a purchase of over $1000 right when I was leaving to go somewhere else cheaper she decided to give 10% off which I decided to take. After doing some research online I found out they had deals for break pads at 15% as well as the oil change . I call her right away telling her what I have found and then she decided to be nice and told me she “would take care of me” now keep in mind before I left leaving my car there, another costumer came inside and told her “thank you for taking care of me” so I guess she felt guilty and ended up giving me more discounts. Also a service of 5 hours with an appointment scheduled is outrageous, had to leave my car overnight because I could not wait any longer More

by LTURRIAGO Verified Customer Verified Customer

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By far the best dearership, I have had the pleasure of working with. Their crew in their service department is better than any I have ever felt with. Their just a part of what’s makes Naples Mazada the be working with. Their crew in their service department is better than any I have ever felt with. Their just a part of what’s makes Naples Mazada the best in the entire state More

by rvingbill63 Verified Customer Verified Customer

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Friendly and efficient staff they always try to solve my problems in the best possible way. problems in the best possible way. More

by bel_ana87 Verified Customer Verified Customer

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Customer service is very important and my case. Which each staff member was very helpful. Which each staff member was very helpful. More

by mardelmartinez Verified Customer Verified Customer

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HOW COME THE CAR WAS NOT WASHED AND I WAS TOLD THEY DID NOT PICK UP AND DELIVER THE CAR, I am handicapped and cannot drive that far. NOT PICK UP AND DELIVER THE CAR, I am handicapped and cannot drive that far. More

by mnewm2 Verified Customer Verified Customer

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Great customer service friendly and knowledgeable staffandvgotnme in without an appointment and kept me informed about the progress regularly. staffandvgotnme in without an appointment and kept me informed about the progress regularly. More

by DOGILVIE Verified Customer Verified Customer

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The service I needed took longer than expected. I had a 7:30 am appointment and expected to get the car back the same day. In fairness, it turned out to be a very busy day for the service departm I had a 7:30 am appointment and expected to get the car back the same day. In fairness, it turned out to be a very busy day for the service department and the qualified tech for the work was tied up with other work. The service department still did an very good job with the work and I was kept in the loop. More

by AUXMW Verified Customer Verified Customer

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They were very friendly and had my oil change done quickly. Best experience I've had at a dealership and I will continue to come back. quickly. Best experience I've had at a dealership and I will continue to come back. More

by Kara.morrison10 Verified Customer Verified Customer

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On time, explained the process and what will be done. Courteous, nice waiting area and easy process. Courteous, nice waiting area and easy process. More

by RANDY94 Verified Customer Verified Customer

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