Roger Menn | Page 24

Looking for Sales people who actually listen when buying a car? Look no further! Justin McCarty & Roger Menn @ Orange Buick GMC will give you exactly that. I told them what I was looking for, what I wanted a car? Look no further! Justin McCarty & Roger Menn @ Orange Buick GMC will give you exactly that. I told them what I was looking for, what I wanted to spend, and they made it happen. No run around. No up-sell tactics to waste my time. Just down to earth service delivering exactly what I had asked for. Their forward thinking approach greatly assisted in assisting the process of buying a new vehicle. From the optional text messaging when I'm on the go, to the occasional email, it was tasteful to let me know they were still there, without any over the top aggressiveness. Clear communication and strong organizational skills are something I look for when I do business. Everyone at Orlando Orange Buick GMC was extremely friendly and they all have a view of the big picture, which for them is clearly all about customer service .I look forward to continued relationship with their company and will without question consider them for my next car buying experience. More

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Roger was very informative about the car. He was friendly off the bat and didn't make me feel pressured or rushed in any way. friendly off the bat and didn't make me feel pressured or rushed in any way. More

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The reason for the visit was to have my Saturn serviced for repairs, and I had planned to wait in the lobby until the repairs were completed. I have had my car repaired here in the past, and I always go t for repairs, and I had planned to wait in the lobby until the repairs were completed. I have had my car repaired here in the past, and I always go to the sales area to look at the vehicles in the showroom just to kill time. I did the same thing this time, but what was different is that I was greeted by Tony Baldini, before it was nobody, but possibly because I am usually in at 7:30AM. Although I had no intention of buying a car that day, Tony asked about my current car and asked what I would be interested in. I explained that I was not interested in a Buick or GMC vehicle, and said I really would only be interested in a used Ford Mustang. He explained to me he had one on the lot, and as it turned out I purchased the vehicle. If Tony was not there to greet me, I am certain I would never have thought to purchase a car here. The following is an explanation for the ratings outlined above: 1. The overall customer service was ranked good, not great, due to the fact Tony was fairly new to the position, and had to seek assistance from Roger Menn, who wasn't always present, concerning some issues that came up with the car, such as only having 1 set of keys, as well as a rust issue that was observed during the delivery of the vehicle. This left me wondering how Roger could understand the buyers perspective during this process, and my concerns were never taken to a manager to see if anything more could be done to make me completely satisfied. 2. Quality of work fell far short of an excellent rating because when I received the car, it still wasn't completely wiped off as there were some smears and smudges, and the handle for the passenger seat was missing. When you deliver a car to a customer, whether it be used or new it should be pristine! This is your moment to shine! This was not deserving of just an okay rating because Roger did take care of the handle issue, and the car was wiped off cleanly on the second try. I also benefited by having Carmax give me an appraisal on my vehicle which was appraised for several hundred dollars more than Orange Buick GMC. Overall for this rating is closer to ok than to excellent. 3. Everybody that I worked with was very friendly, to include Tony Baldini, Roger Menn, Sven Reiter, and Tom Santiago, who put my handle on for me when it came in and assured me he would handle all of my future service needs. Tony and Roger were kind enough to treat my two kids and I to lunch in the grill while we were waiting for the vehicle to be detailed. Sven did a great job getting the payments close to where I wanted them to being seeing as though nothing else was going to be done on the price of the vehicle. 4. I rated the price as bad because there were two issues with the car that I feel could have been worked out somehow in the price of the car, which included the rust spot on the hood, where I have been recommended to have the hood replaced at a very high cost, and I had to hunt for a reasonable place to have another set of keys made for the car which still cost over $100.00. I understand the price appeared to be discounted on the sticker, but it didn't say it was because of these issues. As a customer, these were two very unpleasant surprises. 5. I rated the overall experience as okay, but to be honest more closer to good for an overall 3.6 rating for the reasons outlined above. Here is how you get to all great ratings for the 5 sections listed above. 1. I have no doubt in time Tony will be a great Sales and Leasing Consultant and will need very little assistance if at all as he progresses. As a customer, especially a Saturn customer, I am used to dealing with one person when I buy a car and that is what I prefer because another sales associate, general manager, sales manager etc. is not there to listen to the entire transaction and therefore can't empathize with the buyer in any way, especially since I didn't get the impression Orange Buick GMC was a no-haggle dealership. I don't think you should have to escalate things to the managers level, or threaten to walk out on the deal in order to get someones attention, its just not how I like to do things. Overall, I still rated this good here, no doubt in time it will be great. 2. If the car was delivered from the beginning with the handle on the seat, was clean and not pasty in spots, and if the appraisal was a little bit closer than what was given at Carmax, this would be an excellent rating. 3. Keep up the good work on the friendliness part, you are doing great here! 4. If you would have met me a little bit with the price due to the issues with the rust on the hood and the keys, or if it was conveyed that the price was reduced due to these issues, this would have been rated a great price. I consider myself to be a fairly reasonable customer, who doesn't like to haggle, and appreciates when concerns like these are voiced and acted upon, instead of receiving, an "it is what it is" attitude. I obviously liked the car enough to buy it, and I really don't think I am being unreasonable. I understand some customers are never satisfied no matter what you do, and I honestly would find it insulting if I was labeled as such. I have tried to be very objective here with this review and I hope you find it helpful. Lets face it, there are a lot of dealers out there, and yes there are a lot of customers, but if you want to be more successful, overall customer satisfaction is vitally important in today's world, perhaps more than ever! More

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Roger was fabulous. Very friendly and an overall great experience. Thank you for such a good experience Roger. I will be back to the dealership in the future. experience. Thank you for such a good experience Roger. I will be back to the dealership in the future. More

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What a great new car buying experience. Orange Buick had just the SUV I was looking for except it had cloth seats. I was extremely please when the salesmen Roger Menn and Erin Liburd said the cloth could be just the SUV I was looking for except it had cloth seats. I was extremely please when the salesmen Roger Menn and Erin Liburd said the cloth could be changed out for leather. That was the deal breaker. Roger, Erin, Mark (in finance) and everyone I encountered at Orange Buick were helpful and patient. More

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My fiance and I ended up at Orange Buick GMC after a terrible experience at another dealership. We were frustrated, exhausted, and ready to give up. Roger met us upon arrival on Saturday morning and ass terrible experience at another dealership. We were frustrated, exhausted, and ready to give up. Roger met us upon arrival on Saturday morning and assured us that he would not leave until we had a car to drive home in. After a short time with Roger we knew this was no ordinary dealership. The employees were happy to be there and seemed eager to please, even more than eager to make a sale. We both both exhaled with relief when Roger said "anything we do to take away from your experience is completely unacceptable. We understand this is a big purchase and strive to make it a memorable one". The team worked very hard to get us the car we wanted, even though it wasn't on the lot; something the last dealership refused to do because it was "too much paperwork". I would strongly recommend anyone thinking about buying a car pay a visit to Orange Buick GMC, you won't be disappointed. More

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We had an awesome experience in purchasing our new Lacrosse. Roger met with us and showed us all vehicles we were interested in. He was knowledgeable and helpful and we never felt pressured. It was Lacrosse. Roger met with us and showed us all vehicles we were interested in. He was knowledgeable and helpful and we never felt pressured. It was obvious he was truly interested in us and what we wanted rather than just selling cars. We appreciate his personal style of caring and being there to meet our needs. Sven was also very awesome. From the very beginning of my calling to speak to him about our upcoming needs, his patience and his knowledge was outstanding. When he presented us with the actual features, including the warranty, etc., we were thinking there's no way this price and payment will meet our budget, but to our surprise, we got more than we asked for perfectly priced within our budget...we were extremely pleased. These two gentlemen would be an asset to any dealership. I'm sure glad they were at Orange Buick for me. We have purchased many vehicles during our 38 year marriage; a couple of them from Orange Buick (which has always been pleasant)however, this time was the best experience ever! More

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Roger could sell an ice box to an eskimoe filled with snowballs. He listened to Polly's comments and switched her from the Terrane she requested to see, to the Buick Enclave. He worked through her ques snowballs. He listened to Polly's comments and switched her from the Terrane she requested to see, to the Buick Enclave. He worked through her questions on the bigger vehicle, and made her comfortable with the different vehicle. He was astute enough to hear her issues about the Terrane, and realize she needed the larger Enclave to be satisfied. He could not make her satisfied with the third row seating. The third row is a Dealer's choice issue. She loves her Red Buick Enclave except for the third row seating. Thank's to Roger I believe Polly got the best choice she could. She still wanted a 2013 Rendevous. More

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I can't begin to describe how great this exerience has been. I went in with an online printout of three cars I was interested in and explained to Walter what I wanted and what my credit challenges were. been. I went in with an online printout of three cars I was interested in and explained to Walter what I wanted and what my credit challenges were. Tim actually took me out for the test rides and told me all about each car. Roger worked miracles with me to get me the financing I needed and throughout the process, each of them called me at least once to follow up with me, to thank me and to encourage me. When I picked my car up there was a little pull and the service manager squeezed me right in and fixed it right up. While I was waiting, Roger offered me lunch (three times) and Tim and I got into a conversation about Lynard Skynard and other old classic rock that ended with him giving me a thumb drive full of his own personal favorites from his collection. That impressed me the most because he didn't do that to capture my sale - the sale had already been done. It was a gift of kindness, pure and simple. Each of them has since called to check to make sure I'm still happy with my "little red wagon" and their kindness and honest caring about my decision have ensured that no matter what happens in the future, all my service and all my sales referrals will go to them. If I could stand on a street corner and hold a sign for them, I would. If I could pull people in by the hand and say "Look, if you don't buy from these people you're crazy", I would. That's how awesome each and every staff member I came into contact was. Truly the most amazing car-buying experience I've had in my whole life. More

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I was at Orange Buick to service my 2002 Rendazvous and met Mike Sweeney who introduced me to Roger Menn to show me some used cars. We found a GMC Terrain and Roger was so very helpful with the drive, and met Mike Sweeney who introduced me to Roger Menn to show me some used cars. We found a GMC Terrain and Roger was so very helpful with the drive, and selling me the car. I was most appreciative of all his friendliness and help. Armand Precourt More

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