Roger Menn | Page 24

Roger was fabulous. Very friendly and an overall great experience. Thank you for such a good experience Roger. I will be back to the dealership in the future. experience. Thank you for such a good experience Roger. I will be back to the dealership in the future. More

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What a great new car buying experience. Orange Buick had just the SUV I was looking for except it had cloth seats. I was extremely please when the salesmen Roger Menn and Erin Liburd said the cloth could be just the SUV I was looking for except it had cloth seats. I was extremely please when the salesmen Roger Menn and Erin Liburd said the cloth could be changed out for leather. That was the deal breaker. Roger, Erin, Mark (in finance) and everyone I encountered at Orange Buick were helpful and patient. More

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My fiance and I ended up at Orange Buick GMC after a terrible experience at another dealership. We were frustrated, exhausted, and ready to give up. Roger met us upon arrival on Saturday morning and ass terrible experience at another dealership. We were frustrated, exhausted, and ready to give up. Roger met us upon arrival on Saturday morning and assured us that he would not leave until we had a car to drive home in. After a short time with Roger we knew this was no ordinary dealership. The employees were happy to be there and seemed eager to please, even more than eager to make a sale. We both both exhaled with relief when Roger said "anything we do to take away from your experience is completely unacceptable. We understand this is a big purchase and strive to make it a memorable one". The team worked very hard to get us the car we wanted, even though it wasn't on the lot; something the last dealership refused to do because it was "too much paperwork". I would strongly recommend anyone thinking about buying a car pay a visit to Orange Buick GMC, you won't be disappointed. More

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We had an awesome experience in purchasing our new Lacrosse. Roger met with us and showed us all vehicles we were interested in. He was knowledgeable and helpful and we never felt pressured. It was Lacrosse. Roger met with us and showed us all vehicles we were interested in. He was knowledgeable and helpful and we never felt pressured. It was obvious he was truly interested in us and what we wanted rather than just selling cars. We appreciate his personal style of caring and being there to meet our needs. Sven was also very awesome. From the very beginning of my calling to speak to him about our upcoming needs, his patience and his knowledge was outstanding. When he presented us with the actual features, including the warranty, etc., we were thinking there's no way this price and payment will meet our budget, but to our surprise, we got more than we asked for perfectly priced within our budget...we were extremely pleased. These two gentlemen would be an asset to any dealership. I'm sure glad they were at Orange Buick for me. We have purchased many vehicles during our 38 year marriage; a couple of them from Orange Buick (which has always been pleasant)however, this time was the best experience ever! More

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Roger could sell an ice box to an eskimoe filled with snowballs. He listened to Polly's comments and switched her from the Terrane she requested to see, to the Buick Enclave. He worked through her ques snowballs. He listened to Polly's comments and switched her from the Terrane she requested to see, to the Buick Enclave. He worked through her questions on the bigger vehicle, and made her comfortable with the different vehicle. He was astute enough to hear her issues about the Terrane, and realize she needed the larger Enclave to be satisfied. He could not make her satisfied with the third row seating. The third row is a Dealer's choice issue. She loves her Red Buick Enclave except for the third row seating. Thank's to Roger I believe Polly got the best choice she could. She still wanted a 2013 Rendevous. More

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I can't begin to describe how great this exerience has been. I went in with an online printout of three cars I was interested in and explained to Walter what I wanted and what my credit challenges were. been. I went in with an online printout of three cars I was interested in and explained to Walter what I wanted and what my credit challenges were. Tim actually took me out for the test rides and told me all about each car. Roger worked miracles with me to get me the financing I needed and throughout the process, each of them called me at least once to follow up with me, to thank me and to encourage me. When I picked my car up there was a little pull and the service manager squeezed me right in and fixed it right up. While I was waiting, Roger offered me lunch (three times) and Tim and I got into a conversation about Lynard Skynard and other old classic rock that ended with him giving me a thumb drive full of his own personal favorites from his collection. That impressed me the most because he didn't do that to capture my sale - the sale had already been done. It was a gift of kindness, pure and simple. Each of them has since called to check to make sure I'm still happy with my "little red wagon" and their kindness and honest caring about my decision have ensured that no matter what happens in the future, all my service and all my sales referrals will go to them. If I could stand on a street corner and hold a sign for them, I would. If I could pull people in by the hand and say "Look, if you don't buy from these people you're crazy", I would. That's how awesome each and every staff member I came into contact was. Truly the most amazing car-buying experience I've had in my whole life. More

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I was at Orange Buick to service my 2002 Rendazvous and met Mike Sweeney who introduced me to Roger Menn to show me some used cars. We found a GMC Terrain and Roger was so very helpful with the drive, and met Mike Sweeney who introduced me to Roger Menn to show me some used cars. We found a GMC Terrain and Roger was so very helpful with the drive, and selling me the car. I was most appreciative of all his friendliness and help. Armand Precourt More

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Bought my GMC truck from Orange GMC Buick this past July and had to add a few accessories to the vehicle. As I walked in I was greeted by Roger Menn who remembered my name and the vehicle I bought almost 4 and had to add a few accessories to the vehicle. As I walked in I was greeted by Roger Menn who remembered my name and the vehicle I bought almost 4 months ago. I was pretty surprise he remembered me since my other experiences at other dealerships would forget your name once you walk out the door. Anyways, Roger was very helpful in pointing out the various accessories for the truck, no pushy salesmenship. He introduced me to Reggie at the parts department where I ordered a bedliner, mud flaps for the front and rear of the truck and railing caps to finish it off. Roger then took me back to the service department where I met Jake who remembered me from the first time I came to Orange Buick. His crew then worked on my truck and it was finished in no time. The service department's quality workmanship and attention to detail made me at ease to know that I can trust Orange Buick GMC to service my vehicle when needed. Again, thanks Roger for your hospitality and customer care. Bob A. More

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The salesman was very helpful. He explained the options available to me and helped me find the vehicle I was looking for. He went out of his way to keep me confortable during the paperwork process. available to me and helped me find the vehicle I was looking for. He went out of his way to keep me confortable during the paperwork process. More

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I walked in to Orange Buick GMC on Sept 10th looking for a vehicle for my wife for an Anniversary gift. Already knowing what I wanted by surfing the internet for 3 hours I had my mind set on a 2012 GMC Acad a vehicle for my wife for an Anniversary gift. Already knowing what I wanted by surfing the internet for 3 hours I had my mind set on a 2012 GMC Acadia. There was no one on the floor to greet me so I sought out the first person sitting at a desk which ended up being a sales manager. He introduced me to Roger Menn. We hit it off from the start. I broke it down to him what I wanted and NO… Ifs… ands… or buts… about it! I told him I was spontaneous and do your thing and TALK TO ME!. He got right to the nuts and bolts and showed me about 10 vehicles I liked. He asked me specific questions reference my lifestyle which was key questions I would not have brought up. He laid out the PRO’s and CON’s which most sales men are reluctant to do. There was no pressure from this guy that was a relief. I told him my Anniversary was the next day and if I made this decision I had to do it fast and quick and he was willing to go out of his way to arrange the delivery and anything else I needed to get this deal done. Roger did the paperwork breakdown and number crunching in record time. I told him I would sleep on it and come in the next day to start the final paperwork, he agreed with a simple hand shake and both agreed to meet at 12:30. That sold me and the decision was final. The next day Sept 11th I arrived an hour earlier than scheduled just to make sure the vehicle I wanted was still there on the show room floor. I advised a Sales Rep I was waiting for Roger but I’m early and excited about this vehicle. The Sales Rep assisted me with paperwork while I was waiting for Roger; other employees prepped my new vehicle. Roger was very professional and humble which made the process very comfortable and reassuring. The customer service I received from Roger will definitely bring me back to this dealership. Mission Accomplished The wife was Happy with her new vehicle! She even drove back up to the dealership to introduce herself to Roger and personal say Thank you!!!! More

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