Roger Milan
Roger Milan at INFINITI of Lynnwood

Roger Milan

Parts Specialist

INFINITI of Lynnwood

17305 WA-99
Lynnwood, WA 98037

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4.9
25 Reviews
4.9

25 Reviews

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25 Reviews of Roger Milan

July 27, 2025

Dealership Rating
Employee Rating

Good detailed explanations of what work needs to be done and why. Repair costs high though. More

by sheilanishigrace
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joel White, Travis Nakagaki

July 16, 2025

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Employee Rating

Roger is an exceptional service manager—knowledgeable, professional, and always going above and beyond to ensure a smooth and satisfying experience. His attention to detail, clear communication, and custo More

by Navin.gandham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joel White

Jul 17, 2025

INFINITI of Lynnwood responded

Hi Navin! Thank you for taking the time to share your experience! We're truly grateful for your kind words about Roger. He consistently goes above and beyond for our clients, and it's wonderful to see his dedication recognized. Your recommendation means a great deal to us. If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Warm regards, Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

July 09, 2025

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They were able to fit me in for my convenience. Much appreciated!! Till next time. More

by bogey8969
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Joel White, Travis Nakagaki

Jul 11, 2025

INFINITI of Lynnwood responded

Thank you so much for the kind words and 5-star review! We’re glad we could accommodate your schedule — your convenience is always a priority for us. We truly appreciate your trust and look forward to seeing you again next time! If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Warm regards, Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

July 05, 2025

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Employee Rating

Great customer service and great service time wise I need more service for my infinity QX70 but the service price is so expensive I am going to shop around More

by konkermerawi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 10, 2025

INFINITI of Lynnwood responded

Thank you for your feedback, konkermerawi! We’re thrilled to hear that you had a positive experience with our customer service and appreciated the timely service. We understand that pricing is an important factor, and we’re always here to answer any questions you might have about the costs associated with maintaining your INFINITI QX70. We strive to provide top-quality service and would be happy to discuss any options or work with you to ensure your experience remains as convenient and cost-effective as possible. If you have any further questions or concerns, please don’t hesitate to reach out to me. We’re committed to providing the best possible customer service. Warm regards, Erica Lin Client Loyalty Manager Direct: 425‑605‑1375 Email: erica@infinitiofbellevue.com

June 23, 2025

Dealership Rating
Employee Rating

Very efficient good customer service and honest 👏 I was satisfied for sure I will be back and have reffered others More

by pnthuli4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joel White, Travis Nakagaki , Good service honest and quick

Jun 26, 2025

INFINITI of Lynnwood responded

Thank you so much for the wonderful review! We’re thrilled to hear you were satisfied with your experience and truly appreciate your kind words about our team’s efficiency, honesty, and customer service. It means a lot that you’ve referred others — thank you for your trust and support! We look forward to welcoming you back. If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Warm regards, Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

June 17, 2025

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Employee Rating

Roger was very helpful and professional. Service was excellent. And the Lynnwood showroom is a pleasure to wait in. Bathrooms always clean and nice.. More

by lindacapeluto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 18, 2025

INFINITI of Lynnwood responded

Thank you so much for your kind words and for taking the time to share your experience Linda. We're so glad to hear that Roger provided helpful and professional service, and that you enjoyed your time in our Lynnwood showroom. We take pride in maintaining a welcoming and comfortable environment for our guests, and it’s great to know it made a positive impression. If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Warm regards, Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

June 11, 2025

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Employee Rating

Roger was new to me but he was very professional. Infiniti of Lynnwood is always great! More

by marioh45789
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joel White

Jun 13, 2025

INFINITI of Lynnwood responded

Thank you so much for the great review! We’re glad to hear Roger made a positive impression — professionalism is what we strive for, and it's wonderful to see that reflected in your experience. We truly appreciate your continued support of INFINITI of Lynnwood! If you have any questions or concerns, please don’t hesitate to reach out to me. We're committed to providing the best possible customer service. Warm regards, Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

May 26, 2025

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Employee Rating

Great service, as always! x x x x x x x x x x x More

by mich.mather
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 28, 2025

INFINITI of Lynnwood responded

Thank you so much for taking the time to leave us a review! We're thrilled to hear you had another great experience with us, and we truly appreciate your continued trust in INFINITI of Lynnwood. We're especially glad that our transparency, communication, and workmanship met your expectations. We'll be sure to pass along your kind words to Roger as well — he'll be happy to know he made a positive impact. If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Warm regards, Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

April 24, 2025

Dealership Rating
Employee Rating

Once again, wonderfully easy. Roger is great. Thank you. I drove all the way from Port Orchard (1 hour 45 minutes) because their service department is SO much better than Infiniti More

by 45tmrjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joel White

Apr 28, 2025

INFINITI of Lynnwood responded

Thank you so much for your kind words and for making the trip all the way from Port Orchard—your trust and loyalty mean the world to us! We're thrilled to hear that Roger and our service team made your visit “wonderfully easy” once again. That consistency is exactly what we strive for. We truly appreciate your continued confidence in INFINITI of Lynnwood and look forward to welcoming you back anytime you need us. If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

April 01, 2025

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Employee Rating

Kind, courteous and mindful of the customer’s requests. The communication was fantastic. The interior detail I had done was immaculate and I’m picky. More

by tam_bams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joel White, Travis Nakagaki

Apr 05, 2025

INFINITI of Lynnwood responded

Thank you for your wonderful review! We’re so happy to hear that you had a fantastic experience with our team and that our communication and attention to detail met your high standards. Your satisfaction means a lot to us, and we truly appreciate your kind words. If you ever need anything, we’re always here to help! If you have any questions or concerns, please do not hesitate to contact me. We're committed to providing the best possible customer service. Best regards, Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

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